Home Phone support

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Getting started

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Get started with your Home Phone and learn about its features.

TELUS Home Phone: Get started | TELUS Support

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Getting started with your Home Phone

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Setting up your voicemail

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Home Phone privacy and security

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Fixing an issue

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Help with fixing issues with your Home Phone and Voicemail.

TELUS Home Phone: Fix an issue | TELUS Support

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Issues with your Home Phone

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Issues with your Voicemail

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Managing your account

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Find out how to make changes to your Home Phone & Voicemail settings.

TELUS Home Phone: Manage your account | TELUS Support

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Transferring, moving or suspending your service

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Changes to your Home Service & Voicemail

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Learn about the features of your Home Phone and Voicemail.

TELUS Home Phone: Learn about your services | TELUS Support

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Home Phone features

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Voicemail features

Home phone

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Get help with using your TELUS Home Phone service with our collection of articles on call forwarding, star commands, voicemail options and other calling features. 

Home Phone Support, Voicemail Help, Call Options | TELUS 

For help with your Home Phone services

Home phone Call Control explained

__Call Control__ is a free optional feature that automatically screens robo-callers and prevents them from bothering you. 

Eligible TELUS Home Phone customers can opt in to activate Call Control.

Learn more about the new free feature that helps screen out unwanted robo-callers.

Make a 3-way call on your Home Phone

Step-by-step instructions for making a 3-way call, plus pricing information

Adjust the number of times your Home phone rings before going to voicemail

Did you know you can easily change the number of times your Home phone rings before the call goes to voicemail? Follow the steps below.

1. From your Home phone, wait for a dial tone, then dial __*94__. You should hear 2 quick beeps
2. Enter the number of rings (from 2 to 9 rings) you want the caller to hear before the call is transferred to voicemail
3. Hang up. Your number of rings will have been successfully adjusted


__Notes__:


- These instruction are for Home phone only, not for Mobility services
- The above steps change your TELUS Home phone voicemail settings. If you also use an external answering machine, you may need to change its settings, too. Voicemail may go to either the TELUS voicemail or your external answering machine, whichever picks up the call first. For example, if your TELUS voicemail is set for 5 rings but your answering machine is set for 3 rings, your voice messages will go to your answering machine

Customize your voicemail settings

Troubleshoot Home Phone voicemail problems

How to solve common voicemail access issues

Home Phone Caller Reveal explained

Before you begin, you need to set up a [Calling Features Assistant](/support/article/calling-features-assistant) password.

**Caller Reveal** identifies the telephone number and name (where available) associated with calls marked as "private" or "unknown". You must subscribe to use Caller Reveal.

##  Turn Caller Reveal on and off

  1. Dial 310‑8682 toll free from anywhere in B.C. or Alberta. If you are calling from outside B.C. or Alberta, dial 1‑604‑520‑3212, or 1‑403‑263‑6981 or 1‑780‑428‑6824. Long distance charges will apply 
  2. Enter your password, then press **#**
  3. At the main menu, follow the voice prompt to access Caller Reveal 
  4. Select **1** to turn Caller Reveal **on**. 
  5. Select **2** to turn Caller Reveal **off**
  6. Select **&ast;** to exit the system when you are finished 

##  When Caller Reveal is on

  1. An unidentified caller calls your phone number 
  2. The caller hears a message explaining that you do not accept calls from unidentified phone numbers 
  3. The caller will be prompted to take one of two actions:  

        * If the caller is "**unknown**", they are prompted to enter their 10-digit phone number for display 
        * If the caller is "**private**", they are prompted to select "**1**" to display their phone number or select "**3**" to key in their phone number for display 
  4. Caller Reveal then confirms if the number entered matches the actual number from which they are calling. 
  5. Caller Reveal uses symbols to indicate if the number entered is a real, fictitious or unknown number:  

        * If a "private" call is unblocked, an "**^**" symbol will display before the name to let you know Caller Reveal identified the caller's name and number 
        * If a telephone number is entered, a "**&ast;**" symbol will display before the name to let you know that the name & number provided are based on the caller's entry 
        * If you want to accept the call, simply pick up the receiver. If you choose not to accept the call, the phone will continue to ring until the caller hangs up or is transferred to voice mail (if you subscribe to Personal Voice Mail) 

If you need more help using Caller Reveal, call the calling features helpline at 1‑800‑663‑8131 and follow the easy-to-use voice prompts.  

##  Troubleshoot Caller Reveal

You must have a subscription to use Caller Reveal. [**Log in**](/my-account) to your account and make sure you are subscribed and it has been activated. You also need to have [**set up a Calling Feature Assistant**](/support/article/calling-features-assistant), if you haven't already done so.

Caller Reveal is automatically activated in the on position. To ensure Caller Reveal is turned on:

  1. Call the TELUS Call Management Assistant by dialing **310-8682**
  2. Follow the voice prompts from the main menu to access Caller Reveal 
  3. Select **5** to choose Caller Reveal: 
        * Select **1** to turn Caller Reveal On 
        * Select **2** to turn Caller Reveal Off 
  4. Press **&ast;** (star) to exit the system when finished 

**Note**: There are still some calls that might come through as private or unknown. Some telephone networks send their caller information in a non-standard format, which we cannot process.

##  Downloads

[**Calling features user guide**](//assets.ctfassets.net/9mt4r6ro1ay9/3SXQsFiuCscwsGsoamue4y/3af148db98eb446c6f285ed1a8764c49/Calling_Features_June2018.pdf)


Find out how you can view the phone numbers of private callers

Home phone voicemail setup

How to create a password, select a greeting and access your mailbox.

Call waiting explained

At the sound of the beep, press on the receiver button to take the second call without losing the first.

Home Phone support

Getting started

Fixing an issue

Managing your account

Learning about your services

Suggested articles for you

Home phone Call Control explained

Make a 3-way call on your Home Phone

Adjust the number of times your Home phone rings before going to voicemail

Troubleshoot Home Phone voicemail problems

Home Phone Caller Reveal explained

Home phone voicemail setup

Call waiting explained

Troubleshoot Call Display on your home phone

View related products & services

Accessibility at TELUS

Account & Billing

Mobility

Service terms & alerts