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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Learning about your My TELUS account

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Updating your My TELUS account

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Understanding your bill

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Fixing login & password issues

Getting started with your bill


  • Keeping you connected during COVID-19
  • How to pay your bill
  • How to view and download your TELUS bill

Other payment options


  • Prepaid top-ups: Online, over the phone and in-store
  • TELUS Easy Payment®
  • Set up and manage pre-authorized payments
  • What is my TELUS Easy Payment® Balance and my Device Discount balance?
  • Payment options for overdue fees

Changes to your bill


  • TELUS PureFibre: Changes to your bill
  • Understanding how service changes affect your Mobile services bill

Mobility billing


  • Report a Mobility bill payment
  • View your Mobility bill in My TELUS
  • Understanding your Mobility bill
  • Understanding how service changes affect your Mobile services bill
  • Mobility bill terminology

Learning about your bill


  • Braille or large print bills
  • Change your billing address in My TELUS
  • Find your e.Bill account number
  • Pay-per-use rates for TELUS monthly mobility subscribers

Checking charges, balances & fees


  • Understanding your data allowance and charges
  • Device balances
  • Mobility fees
  • Messaging charges explained
  • Smart Hub fees

Home Services billing


  • Change your Home Services billing address in My TELUS
  • Understanding Home Services' one-time charges
  • Your first Home Services bill from TELUS

View related products & services

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Accessibility at TELUS

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Accessibility at TELUS

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Mobility

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Service terms & alerts

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SmartHome Security

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SmartHome Security

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

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COVID-19
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Order Status
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TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
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TELUS Webmail
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