Performing a factory reset

Huawei P20 Pro on Android 10.0.0

A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.

  1. Step 1/8

    From the Home screen, tap Settings.

    The indicator is towards the bottom.
  2. Step 2/8

    Scroll to System & updates.

    The indicator is towards the bottom.
  3. Step 3/8

    Tap System & updates.

    The indicator is towards the bottom.
  4. Step 4/8

    Tap Reset.

    The indicator is in the center.
  5. Step 5/8

    Tap Reset phone.

    Note: Before you proceed, make sure to back up all photos, videos, and data you'd like to keep. When you factory reset your device, all your files will be deleted.

    The indicator is towards the top.
  6. Step 6/8

    Tap RESET PHONE.

    The indicator is towards the bottom.
  7. Step 7/8

    Tap RESET PHONE again.

    The indicator is towards the bottom.
  8. Step 8/8
    Step 8 of 8:

    You've completed the steps!

    There are no indicators associated with this step.

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