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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
Back to Motorola Moto Z Play

Resetting network settings

Motorola Moto Z Play on Android 8.0.0

If you are having trouble connecting to the Internet you may need to reset your network connections. Resetting your network connections will disconnect any Bluetooth devices connected to your device and disconnect your device from any Wi-Fi networks it is connected to.

  1. There are no indicators associated with this step.

    Note: If you're having messaging, email, or internet connectivity issues, resetting your network settings may help.

  2. The indicator is towards the top.
    1.

    From the Home screen, drag down the Notification Panel.

    Step 1/9
  3. The indicator is in the top right.
    2.

    Tap the Settings icon.

    Step 2/9
  4. The indicator is towards the bottom.
    3.

    Scroll to System.

    Step 3/9
  5. The indicator is in the bottom left.
    4.

    Tap System.

    Step 4/9
  6. The indicator is in the bottom left.
    5.

    Tap Reset.

    Step 5/9
  7. The indicator is in the top right.
    6.

    Tap Network settings reset.

    Step 6/9
  8. The indicator is towards the bottom.
    7.

    Tap RESET SETTINGS.

    Note: Resetting your network settings will reset all your Wi-Fi, cellular, and VPN settings.

    Step 7/9
  9. The indicator is in the center.
    8.

    Tap RESET SETTINGS again.

    Step 8/9
  10. There are no indicators associated with this step.
    9.
    Step 9 of 9:

    You've completed the steps!

    Step 9/9

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

About Us
Careers
Media
Policies / Regulatory
Security
Social Impact

Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms

Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms

Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise

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