Interactive tutorials for
Mate 20 Pro
Tutorial categories
- Resetting network settings
- Access mobile network settings
- Clear bluetooth cache
- Check your mobile or Wi-fi signal
- Inserting and removing the nano SIM card
- Adjusting your auto-lock and brightness preferences
- Changing the file size of pictures and videos
- Adding an account
- Changing the language
- Viewing a missed call and adding it as a contact
If you are unable to turn your device on or off, there are several actions you can try to fix the problem.
We found 1 possible solution to your problem.
If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.
We found 4 possible solutions to your problem.
If you are unable to send and receive text messages, there are several actions you can try to fix the problem.
To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely also be able to send and receive text messages.
We found 4 possible solutions to your problem.
If your device battery is draining quickly, there are several actions you can try to fix the problem.
We found 3 possible solutions to your problem.
If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem.
To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.
We found 3 possible solutions to your problem.
If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.
We found 3 possible solutions to your problem.
If you are unable to send and receive email messages, there are several actions you can try to fix the problem.
To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely also be able to send and receive email messages.
We found 4 possible solutions to your problem.
If you are unable to install an app, there are several actions you can try to fix the problem.
To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.
We found 3 possible solutions to your problem.
- Adding a contact
- Adding and removing contacts from favorites
- Calling a contact
- Assigning a picture to a contact
- Assigning a ringtone to a contact
- Blocking and unblocking a contact
- Creating a group and adding contacts to It
- Importing and exporting contacts
- Sharing a contact's information
- Syncing account contacts
- Viewing a missed call and adding it as a contact
Setup and orientation
Managing updates
Buying and managing apps
- Downloading an app from Google Play
- How to send a book as a gift in Google Play
- Preventing Google Play from downloading apps over a cellular connection
- Turning on purchase authentication in Google Play
- Uninstalling an app from Google Play
- Updating an app in Google Play
- Making an in-app purchase
- Reviewing your Google Play transaction history
- Updating account information in Google Play
Refunds and cancellations
Managing family settings
Gift cards and Play Points
Setup and orientation
Adding Items
Viewing Item Details and Activity
Using Items
Removing Items
Item Settings
Google Wallet App Settings
- Watching a video
- Subscribing to your favorite channels
- Exploring new videos
- Creating a playlist
- Adding videos to your watch later playlist
- Exploring your library
- Going live
- Viewing your app usage
- Viewing your notifications
- Accessing your settings
- Changing your notification settings
- Turning autoplay off
- Viewing your history
- Adjusting your accessibility options
- Turning on captions