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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts

Tutorial categories for iPhone 7 Plus

on iOS 15.0.0

Tutorial categories

If you are unable to turn your device on or off, there are several actions you can try to fix the problem.

We found 2 possible solutions to your problem.

  1. Force restart your phone
  2. Ensure device is properly charging

If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Ensure your device is not in Airplane mode
  3. Access mobile network settings
  4. Resetting network settings

If you are unable to send and receive text messages, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to send and receive text messages.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Ensure your device is not in Airplane mode
  3. Access mobile network settings
  4. Resetting network settings

If your device is draining quickly, there are several actions you can try to fix the problem.

We found 3 possible solutions to your problem.

  1. Managing the battery
  2. Managing background apps
  3. Adjusting your auto-lock and brightness preferences

If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.

We found 3 possible solutions to your problem.

  1. Connecting to Wi-Fi
  2. Access mobile network settings
  3. Resetting network settings

If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.

We found 3 possible solutions to your problem.

  1. Pairing with a bluetooth device
  2. Unpair or forget a bluetooth device
  3. Clear bluetooth cache

If you are unable to send and receive email messages, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to send and receive email messages.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Adding a personal email account
  3. Adding a corporate email account
  4. Check your email account settings

If you are unable to install an app, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.

We found 3 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Check your available storage
  3. Restart your device
  • Inserting and removing the Nano SIM card
  • Setting Up iPhone with Quick Start
  • Setting up iPhone manually as a new device

  • Understanding iPhone buttons and features
  • Getting to know the back of iPhone
  • Inserting and removing the Nano SIM card
  • Charging iPhone

  • Accessing settings
  • Resetting all settings

  • Checking your device's warranty status
  • Helping a friend find their device
  • Finding your IMEI
  • Connecting to Wi-Fi™
  • Using airplane mode
  • Activating Wi-Fi calling
  • Turning on Wi-Fi calling
  • Turning off Wi-Fi assist
  • Adjusting Private Address options

  • Managing data usage
  • Messaging in low quality image mode to save data
  • Managing background app refresh
  • Turning on personal hotspot
  • Setting the password on personal hotspot
  • Accessing mobile network settings
  • Configuring LTE settings
  • Resetting network settings
  • Using airplane mode
  • Turning on data roaming

  • Pairing with a Bluetooth device

  • Managing browser tabs
  • Bookmarking websites
  • Changing content settings
  • Clearing browsing data
  • Managing iPhone's memory
  • Deleting conversations
  • Saving storage by auto deleting old conversations
  • Saving storage by offloading unused apps

  • Backing up iPhone using iCloud
  • Upgrading your iCloud storage plan

  • Managing the battery
  • Managing background app refresh
  • Adjusting your auto-lock and brightness preferences
  • Force restarting iPhone
  • Charging iPhone

  • Syncing account contacts
  • Importing contacts
  • Using recovery mode

  • Checking for and installing system updates
  • Performing a factory reset
  • Resetting all settings
  • Resetting network settings
  • Unlocking the screen
  • Turning passcode on
  • Setting up Touch ID
  • Setting up Face ID

  • Sharing your location in a messages conversation
  • Configuring location settings
  • Using the Find My app
  • Turning Find My iPhone on
  • Using your phone
  • Adding a recent call as a contact
  • Returning to a call
  • Activating Wi-Fi calling
  • Turning on Wi-Fi calling
  • Deleting a voicemail

  • Placing a video call
  • Blocking and unblocking a contact in FaceTime
  • Changing FaceTime settings
  • Deactivating FaceTime

  • Adding a contact
  • Adding a recent call as a contact
  • Assigning a ringtone to a contact
  • Adding a picture to a contact
  • Adding a contact to favorites
  • Syncing account contacts
  • Importing contacts
  • Blocking and unblocking a contact
  • Blocking and unblocking a contact in FaceTime
  • Editing a contact

  • Sending a text with an attachment
  • Using quick reply
  • Sharing your location in a messages conversation
  • Turning off group message notifications
  • Deleting conversations
  • Setting up your Messages profile
  • Messaging in low quality image mode to save data
  • Saving storage by auto deleting old conversations
  • Hiding alerts for a messages conversation
  • Turning iMessage on or off
  • Editing group text information
  • Replying to a message in a group
  • Blocking a number from messages
  • Pinning a text message

  • Changing inbox views
  • Setting up your TELUS.net email account
  • Adding a personal email account
  • Adding a corporate email account
  • Sending an email with an attachment

  • Accessing mobile network settings
  • Turning on data roaming
  • Taking a picture
  • Switching between rear and front cameras
  • Using live picture
  • Capturing a video
  • Capturing a time-lapse video
  • Capturing and editing a screenshot

  • Taking a picture
  • Using live picture
  • Sharing photos
  • Deleting photos

  • Capturing a video
  • Capturing a time-lapse video
  • Using quick reply
  • Typing one-handed with QuickType keyboard
  • Adding a contact to favorites
  • Creating a shortcut
  • Using long press for communication
  • Using long press in an app
  • Using long press on the Home Screen

  • Multitasking between apps
  • Using Picture in Picture
  • Managing open apps

  • Turning Siri on and off
  • Using Siri
  • Using Siri handsfree
  • Using Siri by typing
  • Changing the wallpaper
  • Changing the language
  • Scheduling a Night Shift
  • Turning on Dark Mode
  • Customizing Control Center
  • Adjusting your auto-lock and brightness preferences
  • Changing iPhone's name.

  • Removing widgets
  • Creating folders
  • Adding and removing Home screen pages
  • Adding widgets
  • Managing widgets.
  • Using search on iPhone
  • Editing Home screen pages

  • Assigning a ringtone to a contact
  • Setting iPhone to silent
  • Changing store settings
  • Checking a subscription status
  • Uninstalling an app
  • Checking for app updates
  • Downloading an app

  • Adding widgets
  • Managing widgets.
  • Removing widgets
  • Creating folders
  • Managing open apps
  • Multitasking between apps

  • Managing background app refresh
  • Managing notifications for an app
  • Resetting all settings
  • Signing in and out of your Apple ID
  • Resetting your Apple ID password
  • Removing a device from your Apple ID
  • Managing family members
  • Setting up Purchase Sharing
  • Redeeming an iTunes & Apple Music gift card
  • Changing account settings
  • Removing an account

  • Managing your emergency contact info
  • Accessing emergency contacts
  • Using emergency SOS
  • Viewing your notifications
  • Using Control Center
  • Customizing Control Center
  • Managing notifications for an app
  • Hiding alerts for a messages conversation
  • Turning off group message notifications
  • Turning on LED flash for alerts

  • Viewing your screen usage behavior
  • Adding an app limit

  • Setting content restrictions
  • Setting up Screen Time as a parent
  • Setting up your watch for the first time
  • Using turn-by-turn directions
  • Adding map layers
  • Creating a Medical ID
  • Viewing health data
  • Setting up Apple Pay
  • Creating a list
  • Deleting a list
  • Setting a reminder
  • Deleting a reminder

  • Recording a voice memo
  • Managing your voice memos
  • Understanding your OBD-II device features
  • Understanding your OBD-II status lights
  • Inserting and removing the micro SIM card from your OBD-II device
  • Locating the OBD-II port on your vehicle
  • Restarting your OBD-II device
  • Manually resetting your OBD-II device

  • Creating your Drive+ account
  • Adding a vehicle to your Drive+ account
  • Editing your Drive+ account information
  • Editing your vehicle information
  • Viewing your vehicle’s battery health
  • Viewing your vehicle’s Diagnostic Trouble Code
  • Switching between multiple vehicles
  • Removing a vehicle
  • Managing your notifications for your vehicle

  • Turning your Wi-Fi hotspot on and off
  • Connecting to your Wi-Fi hotspot
  • Managing your Wi-Fi hotspot settings

  • Getting directions to locate your vehicle
  • Sharing your vehicle’s location
  • Creating a geofence for your vehicle

  • Viewing your trip history
  • Exporting your trip history
  • Tagging and exporting a business trip
  • Adding a receipt to Drive+
  • Editing a document in Drive+
  • Removing a document from Drive+
  • Adding your vehicle insurance to Drive+
  • Adding your vehicle registration to Drive+

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Contact usContact us

Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

About Us
Careers
Media
Policies / Regulatory
Security
Social Impact

Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms

Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms

Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise

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