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Tutorial categories for Galaxy S9+

on Android 10.0.0

Tutorial categories

If you are unable to turn your device on or off, there are several actions you can try to fix the problem.

We found 2 possible solutions to your problem.

  1. Force restart your phone
  2. Ensure device is properly charging

If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Ensure your device is not in Airplane mode
  3. Access mobile network settings
  4. Resetting network settings

If you are unable to send and receive text messages, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely also be able to send and receive text messages.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Ensure your device is not in Airplane mode
  3. Access mobile network settings
  4. Resetting network settings

If your device battery is draining quickly, there are several actions you can try to fix the problem.

We found 3 possible solutions to your problem.

  1. Managing the battery
  2. Managing background apps
  3. Adjusting your auto-lock and brightness preferences

If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.

We found 3 possible solutions to your problem.

  1. Connecting to Wi-Fi
  2. Access mobile network settings
  3. Resetting network settings

If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.

We found 3 possible solutions to your problem.

  1. Pairing with a bluetooth device
  2. Unpair or forget a bluetooth device
  3. Clear bluetooth cache

If you are unable to send and receive email messages, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely also be able to send and receive email messages.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Adding a personal email account
  3. Adding a corporate email account
  4. Check your email account settings

If you are unable to install an app, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.

We found 3 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Check your available storage
  3. Restart your device
  • Turning your phone on and off
  • Inserting and removing the SIM card
  • Transferring content from your old device with a wireless connection
  • Transferring content from your old device with a USB connection
  • Transferring content from your old device using external storage

  • Getting to know the front of your device
  • Getting to know the back of your device
  • Inserting and removing the SIM card
  • Inserting and removing the SD card
  • Charging your device

  • Accessing settings
  • Resetting all settings

  • Finding additional help
  • Finding your IMEI
  • Connecting to a Wi-Fi network
  • Turning Flight mode on and off

  • Managing data usage
  • Reducing data usage by turning on data saver
  • Configuring your cellular internet / APN settings
  • Managing app power usage and force closing apps
  • Setting up mobile hotspot
  • Accessing mobile network settings
  • Resetting network settings
  • Turning Flight mode on and off
  • Changing roaming settings for a trip

  • Pairing with a Bluetooth® device
  • Using Near Field Communication and Android Beam™

  • Navigating to a website
  • Bookmarking a website
  • Changing web content settings
  • Clearing browsing data
  • Using web browser windows
  • Managing the device memory
  • Inserting and removing the SD card
  • Changing the picture storage location
  • Transferring photos to an SD card
  • Changing the file size of pictures and videos
  • Deleting conversations

  • Managing the battery
  • Using power saving mode
  • Managing app power usage and force closing apps
  • Adjusting the screen timeout and brightness
  • Restarting your phone
  • Charging your device
  • Turning your phone on and off

  • Backing up and restoring your phone
  • Syncing account contacts
  • Importing and exporting contacts

  • Checking for and installing system updates
  • Backing up and restoring your phone
  • Performing a factory reset
  • Resetting all settings
  • Resetting network settings
  • Enabling USB debugging
  • Unlocking the screen
  • Setting screen security
  • Using shortcuts to unlock the screen
  • Adding and changing a Lock screen shortcut

  • Configuring location settings
  • Calling a new number
  • Calling a contact
  • Using speakerphone
  • Using handsfree calling
  • Switching between calls
  • Returning to a call
  • Ignoring a call and replying with a text
  • Viewing a missed call and adding it as a contact
  • Changing call settings

  • Adding a contact
  • Calling a contact
  • Assigning a ringtone to a contact
  • Assigning a picture to a contact
  • Sharing a contact's information
  • Adding and removing contacts from favorites
  • Creating a group and adding contacts to it
  • Syncing account contacts
  • Viewing a missed call and adding it as a contact
  • Importing and exporting contacts
  • Blocking and unblocking a contact

  • Sending a text
  • Replying to a text
  • Sending an audio message
  • Ignoring a call and replying with a text
  • Attaching a file to a text
  • Sending a text to a group
  • Forwarding a text
  • Deleting conversations
  • Changing message settings
  • Turning on Next-Gen Messaging
  • Sending a Next-Gen Message to a group

  • Switching between email accounts
  • Setting up your TELUS.net email account
  • Setting up personal email
  • Setting up corporate email
  • Attaching a file to an email
  • Replying to an email
  • Sending an email
  • Sending an email to a group
  • Forwarding an email

  • Setting up your TELUS.net Gmail account

  • Accessing mobile network settings
  • Changing roaming settings for a trip
  • Taking a picture
  • Turning the flash on and off
  • Taking a selfie
  • Recording a video
  • Taking a picture while recording a video
  • Zooming in and out
  • Accessing the camera from the Lock screen
  • Capturing and viewing screenshots

  • Taking a selfie
  • Taking a picture while recording a video
  • Sharing photos
  • Transferring photos to an SD card
  • Changing the picture storage location
  • Changing the file size of pictures and videos

  • Changing the file size of pictures and videos
  • Recording a video
  • Taking a picture while recording a video
  • Adding and removing contacts from favorites
  • Adding and changing a Lock screen shortcut
  • Using shortcuts to unlock the screen
  • Accessing the camera from the Lock screen

  • Multitasking between apps
  • Using Multi Window™
  • Using picture-in-picture

  • Setting up Bixby
  • Using Bixby Home
  • Using Bixby Vision
  • Using Bixby Voice

  • Setting up Google Assistant™
  • Using voice actions
  • Planning your day
  • Searching your photos
  • Searching your screen
  • Searching the web using your voice
  • Changing the wallpaper
  • Changing the language
  • Changing the theme
  • Customizing your Notification panel
  • Adjusting the screen timeout and brightness

  • Navigating multiple Home screens
  • Changing the default Home screen
  • Adjusting apps and widgets on the Home screen
  • Removing apps and widgets from the Home screen
  • Adding folders to the Home screen
  • Adding and deleting Home screens
  • Adding apps and widgets to the Home screen
  • Adding the apps menu icon
  • Using your feed

  • Changing the ringtone
  • Assigning a ringtone to a contact
  • Setting the phone to silent

  • Adding the apps menu icon

  • Adjusting your display size
  • Adjusting your font size
  • Using accessibility shortcuts
  • Using screen magnification
  • Using TalkBack
  • Using Voice Assistant

  • Switching to Easy Mode
  • Navigating multiple Home screens
  • Accessing and clearing the Notification panel
  • Placing a phone call
  • Adding and removing contacts from favorites
  • Adding and removing apps from favorites
  • Searching from the Home screen
  • Accessing Easy Settings
  • Switching back to Standard Mode
  • Downloading an app or widget
  • Uninstalling an app or widget
  • Updating an app or widget
  • Setting your network preferences
  • Turning on purchase authentication
  • Adding a payment method

  • Adding apps and widgets to the Home screen
  • Removing apps and widgets from the Home screen
  • Adding folders to the Home screen
  • Adjusting apps and widgets on the Home screen
  • Multitasking between apps

  • Change permissions for apps on your device
  • Managing app power usage and force closing apps
  • Adding the apps menu icon
  • Resetting all settings
  • Adding an account
  • Changing account settings
  • Removing an account

  • Adding emergency information to your Lock screen
  • Teaching kids how to call 911
  • Using the Notification panel
  • Customizing your Notification panel
  • Sending a text to a group

  • Switching back to Standard Mode
  • Using turn-by-turn navigation
  • Viewing current traffic
  • Searching locally
  • Setting up your Samsung Health profile
  • Customizing Samsung Health
  • Tracking your heart rate
  • Watching a video
  • Subscribing to your favorite channels
  • Exploring new videos
  • Creating a playlist
  • Adding videos to your watch later playlist
  • Exploring your library
  • Going live
  • Viewing your app usage
  • Viewing your notifications
  • Accessing your settings
  • Changing your notification settings
  • Turning autoplay off
  • Viewing your history
  • Adjusting your accessibility options
  • Turning on captions
  • Downloading Drive+
  • Understanding your OBD-II device features
  • Understanding your OBD-II status lights
  • Inserting and removing the micro SIM card from your OBD-II device
  • Restarting your OBD-II device
  • Manually resetting your OBD-II device

  • Creating your Drive+ account
  • Adding a vehicle to your Drive+ account
  • Editing your Drive+ account information
  • Editing your vehicle information
  • Viewing your vehicle’s battery health
  • Viewing your vehicle’s Diagnostic Trouble Code
  • Switching between multiple vehicles
  • Removing a vehicle
  • Managing your notifications for your vehicle

  • Turning your Wi-Fi hotspot on and off
  • Connecting to your Wi-Fi hotspot
  • Managing your Wi-Fi hotspot settings

  • Getting directions to locate your vehicle
  • Sharing your vehicle’s location
  • Creating a geofence for your vehicle

  • Viewing your trip history
  • Exporting your trip history
  • Tagging and exporting a business trip
  • Adding a receipt to Drive+
  • Editing a document in Drive+
  • Removing a document from Drive+
  • Adding your vehicle insurance to Drive+
  • Adding your vehicle registration to Drive+
  • Downloading an app or widget

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
To help us improve this website, we'd love to hear your feedback.
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Contact usContact us

Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

To help us improve this website, we'd love to hear your feedback.

About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Diversity and Inclusion

Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms

Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms

Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise

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