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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts

Tutorial categories for Galaxy S6 Edge

on Android 7.0.0

Tutorial categories

If you are unable to turn your device on or off, there are several actions you can try to fix the problem.

We found 2 possible solutions to your problem.

  1. Force restart your phone
  2. Ensure device is properly charging

If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Ensure your device is not in Airplane mode
  3. Access mobile network settings
  4. Resetting network settings

If you are unable to send and receive text messages, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely also be able to send and receive text messages.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Ensure your device is not in Airplane mode
  3. Access mobile network settings
  4. Resetting network settings

If your device battery is draining quickly, there are several actions you can try to fix the problem.

We found 3 possible solutions to your problem.

  1. Managing the battery
  2. Managing background apps
  3. Adjusting your auto-lock and brightness preferences

If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.

We found 3 possible solutions to your problem.

  1. Connecting to Wi-Fi
  2. Access mobile network settings
  3. Resetting network settings

If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.

We found 3 possible solutions to your problem.

  1. Pairing with a bluetooth device
  2. Unpair or forget a bluetooth device
  3. Clear bluetooth cache

If you are unable to send and receive email messages, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely also be able to send and receive email messages.

We found 4 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Adding a personal email account
  3. Adding a corporate email account
  4. Check your email account settings

If you are unable to install an app, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.

We found 3 possible solutions to your problem.

  1. Check your mobile or Wi-fi signal
  2. Check your available storage
  3. Restart your device
  • Inserting and Removing the SIM Card

  • Understanding the Device Buttons and Features
  • Getting to Know the Back of Your Device
  • Understanding Indicator Icons
  • Inserting and Removing the SIM Card
  • Charging Your Device

  • Accessing Settings

  • Finding your IMEI
  • Connecting to Wi-Fi™
  • Using Airplane Mode

  • Managing Data Usage
  • Managing App Power Usage and Force Closing Apps
  • Accessing Mobile Network Settings
  • Resetting Network Settings
  • Using Airplane Mode
  • Changing Roaming Settings for a Trip

  • Pairing with a Bluetooth® Device

  • Managing Browser Tabs
  • Bookmarking Websites
  • Changing Content Settings
  • Clearing Browsing Data
  • Managing the Device Memory
  • Deleting Conversations

  • Managing the Battery
  • Managing App Power Usage and Force Closing Apps
  • Adjusting the Screen Timeout
  • Restarting Your Phone
  • Charging Your Device

  • Backing Up and Restoring Your Phone
  • Syncing Accounts
  • Importing and Exporting Contacts

  • Checking for and Installing System Updates
  • Backing Up and Restoring Your Phone
  • Performing a Factory Reset
  • Resetting Network Settings
  • Unlocking the Screen
  • Changing Lock Screen Security
  • Using a Pattern Lock
  • Using a Password Lock
  • Using a Fingerprint Lock

  • Configuring Location Settings
  • Using Your Phone
  • Adding a Phone Number as a Contact
  • Changing Call Settings

  • Adding a Contact
  • Adding a Phone Number as a Contact
  • Assigning a Ringtone to a Contact
  • Adding a Picture to a Contact
  • Adding a Contact to Favourites
  • Syncing Accounts
  • Importing and Exporting Contacts
  • Blocking and Unblocking a Contact

  • Sending a Text with an Attachment
  • Deleting Conversations
  • Changing Message Settings

  • Changing Inboxes
  • Changing Account Settings
  • Changing General Settings
  • Sending an Email with an Attachment

  • Accessing Mobile Network Settings
  • Changing Roaming Settings for a Trip
  • Taking a Picture
  • Switching Between Rear and Front Cameras
  • Capturing a Video

  • Taking a Picture

  • Capturing a Video
  • Adding a Contact to Favourites
  • Using Apps Edge
  • Using People Edge

  • Managing Open Apps
  • Changing the Wallpaper
  • Changing the Language
  • Adjusting the Screen Timeout

  • Creating Folders
  • Adding and Removing Home Screen Pages
  • Managing Apps and Widgets
  • Setting a Reminder
  • Removing Cards
  • Customizing Google Now
  • Changing Settings

  • Changing Your Ringtone
  • Assigning a Ringtone to a Contact
  • Setting the Phone to Silent
  • Downloading an app or widget
  • Uninstalling an app or widget
  • Updating an app or widget
  • Setting your network preferences
  • Turning on purchase authentication
  • Adding a payment method

  • Managing Apps and Widgets
  • Creating Folders
  • Managing Open Apps

  • Managing App Power Usage and Force Closing Apps
  • Adding an Account
  • Changing Account Settings
  • Removing an Account
  • Changing Your Ringtone
  • Setting a Reminder
  • Using Turn-by-Turn Directions
  • Adding Map Layers
  • Adding a Twitter Account
  • Tweeting
  • Adding Music to a Playlist
  • Adding Music to Your Queue
  • Viewing the Download Queue

  • Watching a video
  • Subscribing to your favorite channels
  • Exploring new videos
  • Creating a playlist
  • Adding videos to your watch later playlist
  • Exploring your library
  • Going live
  • Viewing your app usage
  • Viewing your notifications
  • Accessing your settings
  • Changing your notification settings
  • Turning autoplay off
  • Viewing your history
  • Adjusting your accessibility options
  • Turning on captions
  • Downloading Drive+
  • Understanding your OBD-II device features
  • Understanding your OBD-II status lights
  • Inserting and removing the micro SIM card from your OBD-II device
  • Restarting your OBD-II device
  • Manually resetting your OBD-II device

  • Creating your Drive+ account
  • Adding a vehicle to your Drive+ account
  • Editing your Drive+ account information
  • Editing your vehicle information
  • Viewing your vehicle’s battery health
  • Viewing your vehicle’s Diagnostic Trouble Code
  • Switching between multiple vehicles
  • Removing a vehicle
  • Managing your notifications for your vehicle

  • Turning your Wi-Fi hotspot on and off
  • Connecting to your Wi-Fi hotspot
  • Managing your Wi-Fi hotspot settings

  • Getting directions to locate your vehicle
  • Sharing your vehicle’s location
  • Creating a geofence for your vehicle

  • Viewing your trip history
  • Exporting your trip history
  • Tagging and exporting a business trip
  • Adding a receipt to Drive+
  • Editing a document in Drive+
  • Removing a document from Drive+
  • Adding your vehicle insurance to Drive+
  • Adding your vehicle registration to Drive+

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Find a store Find a store
Contact usContact us

Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

About Us
Careers
Media
Policies / Regulatory
Security
Social Impact

Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms

Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms

Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise

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