Galaxy Note9Checking your mobile or Wi-Fi signal

If you're having problems such as slow data speeds, dropped calls or audio issues, your mobile or Wi-Fi signal may be the cause.

If you're having problems such as slow data speeds, dropped calls or audio issues, your mobile or Wi-Fi signal may be the cause.

Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.

Current Step: 1 - Check to see if there is a sufficient mobile signal on the phone by looking at the signal bars in the status bar. The more bars that are displayed, the better the connection.

Make sure your account is active and your phone is setup with your carrier.

  1. 1 -

    Check to see if there is a sufficient mobile signal on the phone by looking at the signal bars in the status bar. The more bars that are displayed, the better the connection.

  2. 2 -

    Check the Wi-fi signal strength. If you are connected to a Wi-fi network, look at the Wi-fi icon in the status bar. If no Wi-fi icon is shown, you may need to connect to a Wi-fi network.

    • Note:

      If your Wi-fi icon has an exclamation point, there is a problem with your connection. You may need to reset your network settings, shown in solution 3.

  3. 3 -

    You've completed the steps!

1/3

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

Press + or = to zoom in, - to zoom out. When zoomed, use arrow keys to pan around the image.

Make sure your account is active and your phone is setup with your carrier.

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

Press + or = to zoom in, - to zoom out. When zoomed, use arrow keys to pan around the image.

Check to see if there is a sufficient mobile signal on the phone by looking at the signal bars in the status bar. The more bars that are displayed, the better the connection.

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