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Galaxy J3 Prime
Samsung

Galaxy J3 Prime

Android Oreo

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Trending Galaxy J3 Prime support

Galaxy J3 Prime

Resetting network settings

If you are having trouble making/receiving calls or connecting to the Internet you may need to reset your network connections. Resetting your network connections will disconnect any Bluetooth devices connected to your device and disconnect your device from any Wi-Fi networks it is connected to.

Galaxy J3 Prime

Inserting and Removing the SIM Card

Step-by-step

Galaxy J3 Prime

Force restarting your phone

Step-by-step

Galaxy J3 Prime

Checking your mobile or Wi-Fi signal

Step-by-step

Common Issues & Fixes

If you are unable to turn your device on or off, there are several actions you can try to fix the problem.

If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.

If you are unable to send and receive text messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely also be able to send and receive text messages.

If your device battery is draining quickly, there are several actions you can try to fix the problem.

If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.

If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.

If you are unable to send and receive email messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely also be able to send and receive email messages.

If you are unable to install an app, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.

These steps are only for individuals who have mobile hotspot available on their phone plan. If your phone plan doesn’t include mobile hotspot, then these troubleshooting steps will have no impact on your issue. If you are sure that mobile hotspot is available on your plan but you’re not able to connect to it with other devices or are experiencing another related issue, then these solutions are great steps to try in order to resolve your issue.

Wi-Fi Calling is a great alternative to making calls if your cellular connection is currently poor. However, there are multiple common issues that may prevent you from successfully utilizing Wi-Fi Calling. The following tutorials present possible resolutions to common connectivity issues that can occur while using Wi-Fi Calling on your device.

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Standard setup

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Managing family settings
Gift cards and Play Points
Reporting content and issues

Setup and orientation
Adding Items
Viewing Item Details and Activity
Using Items
Removing Items
Item Settings
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Device Related Settings

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