Galaxy A5 (2017)Force restarting your phone
Learn how to force restart your device. Restarting your device is often the first step when troubleshooting a device issue.
Learn how to force restart your device. Restarting your device is often the first step when troubleshooting a device issue.
Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.
Current Step: 1 - To force your device to shut off, simultaneously press and hold the Power/Side and Volume down buttons until the screen goes completely dark (approximately 15 seconds), then release.
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Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.
Current Step: 1 - To force your device to shut off, simultaneously press and hold the Power/Side and Volume down buttons until the screen goes completely dark (approximately 15 seconds), then release.
Step 1
To force your device to shut off, simultaneously press and hold the Power/Side and Volume down buttons until the screen goes completely dark (approximately 15 seconds), then release.
Note: It may take up to 30 seconds for the device to completely shut down.
Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.
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