TV troubleshooting tools

Restart your modem (all modems)

Is your TELUS TV, internet or Wi-Fi acting up? Rebooting your modem often helps.

Fix TV recording issues

Is your PVR unable to create new recordings or unable to play old recordings? Fix now.

Fix TV image quality issues

Is your TV picture freezing, pixelated, choppy or lower quality than usual? Fix now.

Fix TV audio

Is your Optik TV picture missing audio or does it sound choppy or garbled? Fix now.

Fix no picture or no signal on TV

Is your TV showing no picture, no signal or an error code? Troubleshoot now.

Fix TV remote

How to program, fix or replace your Optik TV remote control.

Check Optik TV service

Check your Optik TV set-top boxes, video quality and recordings with this option

Restart set-top box

Is your Optik TV acting up? Try rebooting your set-top box.

Can't log in to My TELUS

Start here if you need help logging in to your My TELUS account.