SmartHome Security support

Getting started

Preparing your SmartHome Security System

SmartHome installation guides

Account activation steps and installation resources

Account activation steps and installation resources / Child Article Config

<table><tr><td><a href="https://www.telus.com/en/smarthome-security/app-download" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/1SgPRTocBOxnWrWNkUSJgd/28259cd76e7621502c752da1a2bf9457/Account_login.png"><div align="center"><strong>Download the TELUS SmartHome app</strong></div></a></td><td><a href="https://www.telus.com/en/support/article/self-install-quick-start-guide" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/2mKuREniVQwYNymtpxJzMU/5c2a9d2c9a1fc300763cd54facb56cd1/Self-Install_SHS_quick_start_guide.png"><div align="center"><strong>Self-Install Quick Start Guide</strong></div></a></td></tr><tr><td bgcolor="ffffff"><a href="https://www.telus.com/en/support/article/install-smarthome-security-products" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/itlMQjWKwHlhJV55yhTAX/1824c029d0fd01f9771f33724eaa01b5/Self_install_YouTube_videos.png"><div align="center"><strong>Self-Install YouTube videos</strong></div></a></td><td bgcolor="ffffff"><a href="https://www.telus.com/en/support/article/smarthome-security-owner-guide" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/7cmL7z9QL3qdKmmtvcmbc9/7c7aa463d8b85ec42ccab537b3da8c58/SHS_Owner___s_guide.png"><div align="center"><strong>Owner’s Guide</strong></div></a></td></tr><tr><td><a href="https://www.telus.com/en/support/topic/smarthome" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/30cO9GMixhKo9dFR4W5NrU/e5ab1f153fb18b6a99fc3142844cebd6/Get_online_support.png"><div align="center"><strong>Online Support</strong></div></a></td><td><a href="https://www.telus.com/en/support/article/contacting-smarthome-support" target="_blank"><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/4nPBMZ4rVPpzaImJ7TbDZP/46181ad5228abcdc465c3a0fcfe7f592/Get_technical_support.png"><div align="center"><strong>Technical Support</strong></div></a></td></tr></table>

Account activation steps and installation resources / SEO

Best practices on how to log in and setup your system.

Account activation steps and installation resources | TELUS Support

Best practices on how to log in and set up your system

Panel, hubs and sensors installation guides

Panel, hubs and sensors installation guides / Child Article Config

Panel and sensors installation guides / Parent Article Config

Instructions to install panel, hub and sensors

Video camera installation guides

Video camera installation guides / Child Article Config

Camera installation guides / Parent article config

Instructions to install your Indoor, Outdoor and Doorbell cameras

Automation devices installation guides

Automation devices installation guides / Child Article Config

Automation devices installation guides / Parent Article Config

Automation devices installation guides / SEO

Automation devices installation guides | TELUS Support

Instructions to install Smart devices

Changing the batteries in your SmartHome Security devices

Change the batteries in your SmartHome Security devices / Child Article Config

Change the batteries in your SmartHome Security devices / Parent Article Config

Changing the batteries in your SmartHome Security devices / SEO

Learn how to change the batteries in your SmartHome Security devices, including smart door lock, smart thermostat and garage door controller.

Changing the batteries in your SmartHome Security devices | TELUS Support

Instructions for changing the batteries in your SmartHome Security devices

Accessories installation guides

Accessories installation guides / Child Article Config

Accessories Installation guides / Parent Article Config

Accessories Installation guides / SEO

Instructions to install accessories for your SmartHome Security devices.

Accessories Installation guides | TELUS Support

SmartHome installation guides / Parent Article Config

SmartHome installation guides Swiftype Title

Step-by-step instructions for TELUS SmartHome Security, including guides for video camera installationa and setting up panels and sensors and home automation.

SmartHome installation guides Swiftype Description

SmartHome installation guides / SEO

Use this installation wizard to quickly and efficiently install your new SmartHome Security device.

SmartHome installation guides | TELUS Support 

Step-by-step instructions helping you set up your service

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Learn about important requirements and compatibility with the TELUS SmartHome Security service and products

How to prepare for your SmartHome Security installation plus frequently asked questions about what comes next

Information on ordering TELUS Security decals and lawn signs.

Watch step-by-step videos explaining how to set up our most popular TELUS SmartHome devices

Download the SmartHome Security user guide

Voice control your TELUS SmartHome Security devices with Amazon Alexa.

SmartHome Security: Contact information for municipal alarm permits

You’ll need a My TELUS account to manage service locations over which you have Owner or Master Control.

Where to recover your SmartHome Security login.

Read about our tips for privacy-proofing your smart home, setting your permissions, securing your privacy and more

Select your service plan below to access your DIY guide and begin your installation

Information for using the TELUS SmartHome mobile app

Access and manage your SmartHome Security account

Use of alternative passcode options to log on to the TELUS SmartHome app

Learn which SmartHome features are available on different platforms

Getting started with your mobile app and web portal

How to install your Control Panel (Gen 2)

Follow the simple instructions here to install your Control Panel (Gen 3)

Quick installation guide as well as troubleshooting steps.

How to install your Door and Window Sensor

How to install your Motion Sensor

How to install your Smoke Sensor

How to install your Flood Sensor

How to install your Glass Break Sensor

How to install your CO Detector

How to install your 4-Button Keyring Remote

Instructions on how to integrate Lutron Caséta and RA2 Select with TELUS SmartHome

Instructions to install a Nest thermostat in your home

Easy instructions to install an Ecobee thermostat to your TELUS SmartHome

Determine if your sensors are installed properly

Self-installation instructions for security devices

Installing your panel, hub and sensors

Install your Doorbell Camera using these instructions

Follow these instructions to install your V522 Indoor Camera

 Install your V523 Indoor Camera using these instructions

Install your v723 Outdoor Camera using these instructions

Install your V722 Outdoor Camera using these instructions

Learn how to adjust your outdoor camera

Instructions for repositioning your outdoor camera

How to add your camera using the MAC address

Installing your video camera

Follow the instructions to install your Smart Door Lock 

Follow the instructions to install your Smart Light Bulb

Install your Smart Plug using these instructions

Follow these instructions to install your Smart Thermostat

Instructions on how to install your Smart Range Extender 

Instructions to set up your Smart Garage Door Opener

Instructions to check if your garage door will work with the TELUS Smart Garage Door Opener 

Installing your automation devices

Information on adding new devices to your SmartHome Security system

Information on how to get a copy of your insurance certificate and what it’s used for.

Find answers to frequently asked questions related to your Vivint security account.

Learn about SmartHome Security's professional monitoring service

Instructions on how to reduce false alarm activity

Find answers to your questions about the privacy of your SmartHome Security systems

Learn about the additional charges that may be applicable on SmartHome Security, including false alarm fees, alarm permit fees and guard dispatch and grounding fees  

Information about Guard Response services associated with your TELUS SmartHome Security service

Execute multiple actions across multiple devices with the help of Scenes

Important information to know if you lose or switch your phone

Configure your SmartHome app to receive a notification in the event of a power outage

See your event history through the SmartHome app and web portal

Find answers to frequently asked questions relating to the recent changes in the management of your security account.

Frequently asked questions

SmartHome installation guides

Step-by-step instructions helping you set up your service

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