Your Control Panel helps keep you connected to all of your security sensors, video cameras, and automation devices. In this article you will find popular tips on how to use the features with your system. Your panel will also periodically upgrade to deliver the latest firmware to ensure you have the newest features and improvements available. Visit the "Firmware upgrades" section below to learn more on what to expect.

For additional support, visit the [__SmartHome Security Support__](https://www.telus.com/en/support/topic/smarthome) section or make sure to check out your [__Owner’s Guide__](https://downloads.ctfassets.net/9mt4r6ro1ay9/2GLc6PZ7GHWDlhBuCEyE7r/dc13bab23689e812e2d86cd7a3e670d5/20-0584-RGB_EN.pdf).

__Did you know?__ To ensure you have the appropriate time to familiarize yourself with your new alarm system and reduce the chance of unnecessary false alarms, the default of your security system is to remain on a test mode for 48 hours following your installation. Your services will still be monitored during this time, however two-way voice will not be activated and no emergency services will be dispatched via our Central Monitoring Station.

How to use my Control Panel (Gen 2) / Familiarize yourself with your system

The Ready to Arm screen allows you to arm your panel in stay or away mode: 
![image5](//images.ctfassets.net/9mt4r6ro1ay9/ZESyRAu1q0ku2s8IOGS86/0780c1d211e0552bca6b61d126bad6bd/image5.png)

![image23](//images.ctfassets.net/9mt4r6ro1ay9/2yhCVANFioyaqqg8y4CE0G/5a02cf129cb6e68eb1d250d6390c0714/image23.png)

__Note__: You can also turn off __Entry delay__ to arm the system without waiting.

__Stay__: Arming your system in __Stay mode__ only arms the system perimeter only and is typically used during the night when occupants are sleeping.

__Away__: Arming your system in __Away mode__ arms all the sensors attached to your alarm system and is typically used when occupants are out of the home.

How to use my Control Panel (Gen 2) / Arm your system

All sensors must be closed before you are able to arm your system from the panel. Bypassed sensors offer no protection and cannot cause an alarm. Use bypass if you want to arm your system with one or more sensors open and intentionally unprotected.

Active sensors can be seen under the __Active__ category on the right-hand side. These sensors will be bypassed automatically as you arm your system. 

![image11](//images.ctfassets.net/9mt4r6ro1ay9/18KUO6DFuCGkiKCUgYGgwy/527b651c78898071032cdc2ff695d7ee/image11.jpg)

You can also manually bypass any sensors at time of arming by diving into the ALL list, and selecting the specific sensors you want to bypass.

![image29](//images.ctfassets.net/9mt4r6ro1ay9/2F35PpCSIoIgeEWacOMgWI/adaf93f4f57dba3d95eba19ad84a3c1a/image29.png)


How to use my Control Panel (Gen 2) / Bypassing sensors

With the generation 2 system, you are now able to pair up to 5 devices to your panel for auto-disarm capability. You can also pair a phone to a specific partition if you have partitions setup at your home. 

Enabling this capability will allow you to auto-disarm your system when you get within 15 feet of your security panel. If you have a smart lock, you may be able to set up a rule to auto-unlock your door as well.

__Warning__: Pairing a bluetooth device may cause your security system to auto-disarm if your phone is left within the vicinity of the system.

How to use my Control Panel (Gen 2) / Bluetooth disarm

__To pair your phone__:
1. Swipe down from the top by pressing at the top of your screen to access the settings page
2. Select __Settings__ ![image4](//images.ctfassets.net/9mt4r6ro1ay9/6f8I4NVgROg6WIeekg2CyC/5f3efaab510e9648ab62b32dac238b8c/image4.png)

3. Select __Advanced settings__ ![image20](//images.ctfassets.net/9mt4r6ro1ay9/w6W2SdfvyKsuOAwuAgMAm/dc47347094056a80fc40b638924e75d8/image20.png)

4. Type in your __Master code__. (This would have been the primary user code that your installer helped you set up at time of install)

5. Select __Bluetooth devices__ ![image13](//images.ctfassets.net/9mt4r6ro1ay9/5a5pTXEfSgqWAGOwyWaEqM/ef90172343f23ae7492278b8691e0e1c/image13.png)

6. Select __Add device__ ![image32](//images.ctfassets.net/9mt4r6ro1ay9/6HpkPekT16SGyQgsWuY8Aw/da31e6b56bde81e50d3840e6016b10c6/image32.png)

7. Go to your mobile phone
8. Head to your phone’s settings
9. Select __Bluetooth__
10. Make sure your Bluetooth is __On__ and is discoverable
11. Select your device from the panel ![image31](//images.ctfassets.net/9mt4r6ro1ay9/okhXiRERBAGI2QCcIeo26/5fe44276bce7afebd189e0cb15c832b5/image31.png)

12. Execute the pairing
13. Input the code when prompted into your phone
14. If you have Partitions setup, you can select the specific Partition the phone should be paired with. For more information, see our support page on [__Partitions__](https://www.telus.com/en/support/article/telus-smarthome-security-partitions)
15. Make sure your Bluetooth is left __On__ to disarm your system in the future

How to use my Control Panel (Gen 2) / Instructions to pair your phone

You can set up a duress code to transmit a silent alarm to the central monitoring station. Use the duress code when someone is forcing you to operate your security system against your will.

__Setting up a duress code__:
1. Swipe down from the top of your screen to access the __Settings__ page
2. Select __Settings__
![image4](//images.ctfassets.net/9mt4r6ro1ay9/5BrMtOIzUQKygqyEowG0sg/6cc1625ce7091950b49ad88f565f91c4/image4.png)

3. Select __Advanced settings__
![image20](//images.ctfassets.net/9mt4r6ro1ay9/10zwgcjqBY4s4CgEMg84E6/0f03c66777bf47c254bb0be37e7218ea/image20.png)

4. Type in your Master code. (This would have been the primary user code that your installer helped you set up at time of install)
5. Select __User management__
![image21](//images.ctfassets.net/9mt4r6ro1ay9/6nLR2ecKlieCmWg2yGKSG6/0257c43ea392c26a270ed44665efedce/image21.png)

6. Edit your __Duress user settings__
![image6](//images.ctfassets.net/9mt4r6ro1ay9/2NPLhPVidG2sCyQyQowsMy/0b35a0b8541524e79cd4297afc6e80e8/image6.png)

7. Enter a 4-digit code as the new duress code. Select __OK__
8. To confirm the duress code, type in the 4-digit code from above
9. Select __Save__

How to use my Control Panel (Gen 2) / Duress codes

1. While the system is armed, you can type in your secret duress code to send a silent signal to the monitoring center  
2. The operator may still come on 2-way voice over the system, but they will also dispatch emergency response

How to use my Control Panel (Gen 2) / Using a duress code

Your Control Panel will periodically upgrade to ensure you have all of the features available in addition to ensuring your system continues to operate smoothly. __Make sure your panel is connected to a working Wi-Fi connection in your home to download the latest firmware__. When new firmware is available for upgrading, your panel will download the update and reboot once your system is disarmed.

How to use my Control Panel (Gen 2) / Firmware upgrades

How to use my Control Panel (Gen 2)

How to use my Control Panel (Gen 2) / SEO

Familiarize yourself with your main control panel

How to use my Control Panel (Gen 2) | TELUS Support

Familiarize yourself with your main Control Panel (Gen 2) 

Using your SmartHome control panel / How to use my Control Panel (Gen 2) / Interstitial Card

Control Panel

Your Control Panel helps keep you connected to all of your security sensors, video cameras and automation devices. In this article, you will find helpful tips on how to use the features with your system. Your panel will also periodically upgrade to deliver the latest firmware to ensure you have the newest features and improvements available. Visit the __Firmware upgrades__ section at the bottom of this page to learn more on what to expect.

For additional support, please visit the [__SmartHome Security Support__](https://www.telus.com/en/support/topic/smarthome) section or make sure to check out your [__Owner’s Guide__](//downloads.ctfassets.net/9mt4r6ro1ay9/2GLc6PZ7GHWDlhBuCEyE7r/dc13bab23689e812e2d86cd7a3e670d5/20-0584-RGB_EN.pdf).

__Did you know?__ To ensure you have the appropriate time to familiarize yourself with your new alarm system and reduce the chance of unnecessary false alarms, the default of your security system is to remain on a test mode for 48 hours following your installation. Your services will still be monitored during this time. However, two-way voice will not be activated and no emergency services will be dispatched via our Central Monitoring Station.

How to use my Control Panel (Gen 3) / Familiarize yourself with your system

The __Ready to Arm__ screen allows you to arm your panel in __Stay__ or __Away__ mode:

- __Stay__: Arming your system in __Stay__ mode arms the system perimeter only and is typically used during the night when occupants are sleeping
- __Away__: Arming your system in __Away__ mode arms all the sensors attached to your alarm system and is typically used when occupants are out of the home

__Note__: You can also turn off __Entry Delay__ to arm the system without waiting.

How to use my Control Panel (Gen 3) / Arm your system

All sensors must be closed before you are able to arm your system from the panel. Bypassed sensors offer no protection and cannot cause an alarm. Use bypass if you want to arm your system with one or more sensors open and intentionally unprotected.

Active sensors can be seen under the __Active__ category on the right-hand side. These sensors will be bypassed automatically as you arm your system.

You can also manually bypass any sensors at time of arming by diving into the __All__ list, and selecting the specific sensors you want to bypass.


How to use my Control Panel (Gen 3) / Bypassing sensors

With the new security system, you are now able to pair up to 5 devices to your panel for auto-disarm capability. You can also pair a phone to a specific partition if you have partitions setup at your home.

Enabling this feature will allow you to auto-disarm your system when you get within 15 feet of your security panel. If you have a smart lock, you may be able to set up a rule to auto-unlock your door as well.

__Warning__: Pairing a device may cause your security system to auto-disarm if your phone is left within the vicinity of the main control panel.

How to use my Control Panel (Gen 3) / Bluetooth disarm

1. Swipe down from the top by pressing at the top of your screen to access the __Settings__ page
2. Select __Settings__
![Pairing your phone-Step 2-EN](//images.ctfassets.net/9mt4r6ro1ay9/3kYy1vyAmwd4kVul8KFKZG/9acf35402d28c56bce3d68872e88706a/Pairing_your_phone-Step_2-EN.png)
3. Select __Advanced settings__
![Pairing your phone-Step 3-EN](//images.ctfassets.net/9mt4r6ro1ay9/7cmUTyK9kQ7Bq1gK7BlhL0/ec89c065d24eda244bd930d650611bd0/Pairing_your_phone-Step_3-EN.png)
4. Type in your __Master code__. (This would have been the primary user code that your installer helped you set up at time of install)
5. Select __Bluetooth devices__
![Pairing your phone-Step 5a-EN](//images.ctfassets.net/9mt4r6ro1ay9/2Vv5r7JW8wuIDlaDK9R0LS/e3c8d6ed891544b5c8e390c5f399f004/Pairing_your_phone-Step_5a-EN.png)
6. Select __Add device__
![Pairing your phone-Step 5b-EN](//images.ctfassets.net/9mt4r6ro1ay9/6p1LLjB1rlDiOv7XYSFw9D/8546216d3553e0894a8283433ed85375/Pairing_your_phone-Step_5b-EN.png)
7. Go to your mobile phone
8. Head to your phone’s settings
9. Select __Bluetooth__
10. Make sure your Bluetooth is __On__ and is discoverable
11. Select your device from the panel
![Pairing your phone-Step 11-EN](//images.ctfassets.net/9mt4r6ro1ay9/3WwuFN3ZeojXkRtjU9QQW4/bae1a79cc952edddcee1120269bcd612/Pairing_your_phone-Step_11-EN.png)
12. Execute the pairing
13. Input the code when prompted into your phone
14. If you have __Partitions__ setup, you can select the specific __Partition__ the phone should be paired with. For more information, see our support page on [__Partitions__](https://www.telus.com/en/support/article/telus-smarthome-security-partitions)
15. Make sure your Bluetooth is left __On__ to disarm your system in the future


How to use my Control Panel (Gen 3) / Instructions to pair your phone

You can set up a duress code to transmit a silent alarm to the central monitoring station. Use the duress code when someone is forcing you to operate your security system against your will.

__To set up a duress code, please follow the steps below__:

1. Swipe down from the top of your screen to access the __Settings__ page
2. Select __Settings__
3. Select __Advanced settings__
4. Type in your __Master code__. (This would have been the primary user code that your installer helped you set up at time of install)
5. Select __User management__
6. Edit your __Duress user settings__
7. Enter a 4-digit code as the new duress code. Select __OK__
8. To confirm the duress code, type in the 4-digit code from above
9. Select __Save__

How to use my Control Panel (Gen 3) / Instructions to set up a duress codes

1. While the system is armed, you can type in your secret duress code to send a silent signal to the monitoring center
2. The operator may still come on 2-way voice over the system, but they will also dispatch emergency response


How to use my Control Panel (Gen 3) / Using a duress code

Your Control Panel will periodically upgrade to ensure you have all of the features available in addition to ensuring your system continues to operate smoothly. Make sure your panel is connected to a working Wi-Fi connection in your home to download the latest firmware. When new firmware is available for upgrading, your panel will download the update and reboot once your system is disarmed.


How to use my Control Panel (Gen 3) / Firmware upgrades

How to use my Control Panel (Gen 3)

How to use my Control Panel (Gen 3) / SEO

Familiarize yourself with your main control panel.

How to use my Control Panel (Gen 3) | TELUS Support

Using your SmartHome control panel / How to use my Control Panel (Gen 3) / Interstitial Card

Control Panel Gen 3-EN

A handy reference is the security panel user guide which has extensive information on all available features. To ensure you have the appropriate time to familiarize yourself with your new alarm system and reduce the chance of unnecessary false alarms, the default of your security system is to remain on a test mode for 48 hours following your installation. 

Your services will still be monitored during this time, however two-way voice will not be activated and no emergency services will be dispatched via our Central Monitoring Station.

How to use the Control Panel (Gen 1) / Familiarize yourself with your system

The __Ready to Arm__ screen allows you to arm your panel in stay or away mode: 
![image15](//images.ctfassets.net/9mt4r6ro1ay9/5z7SNbTdteMcWyKO8Sy4Qi/415bb92aa8aaea52d86b78c068b70164/image15.png)

Select/unselect your entry delay if you want a 60s delay before the system is fully armed.

__Stay__: Arming your system in __Stay mode__ only arms the system perimeter only and is typically used during the night when occupants are sleeping.
__Away__: Arming your system in __Away mode__ arms all the sensors attached to your alarm system and is typically used when occupants are out of the home.

How to use the Control Panel (Gen 1) / Arm your system

All sensors must be closed before you are able to arm your system from the panel. Bypassed sensors offer no protection and cannot cause an alarm.  Use bypass if you want to arm your system with one or more sensors open and intentionally unprotected.

![image10](//images.ctfassets.net/9mt4r6ro1ay9/3nOZpsIEHY8wYMGcSKaCY8/c5bd6928660775139cc8991e1bf43a01/image10.png)

__Force bypass__:

1. At the security or menu screen, select the __yellow Arm button__
2. At the Bypass screen, select __Bypass all__. This forces the system to bypass all the open sensors in the list, including any open interior sensors
4. Enter a valid user code to bypass the sensor
5. At the __Ready to Arm (Sensors Bypassed)__ screen, select __Stay or Away__

__Note__: Force bypasses are automatically removed when the system is disarmed.

How to use the Control Panel (Gen 1) /  Bypassing sensors

You can set up a duress code to transmit a silent alarm to the central monitoring station. Use the duress code when someone is forcing you to operate your security system against your will.

__Setting up a duress code__:

1. On the User management screen of your panel, select the __User 8 (Duress) button__
2. A confirmation screen will show up.  Select __Create duress user__
![image27](//images.ctfassets.net/9mt4r6ro1ay9/4nHuiFhTbyCeqyaqI0ay4m/cd31173519c8430c0e846385eecfda38/image27.png)
3. Enter a four (4) digit code as the new duress code. Select __OK__
4. To confirm the duress code, type in the 4 digit code from above
5. A confirmation screen will pop up. Select __OK__

__Using a duress code__:

1. While the system is armed, you can either type in your secret duress code OR press the system logo in the bottom right hand corner
![image3](//images.ctfassets.net/9mt4r6ro1ay9/5rT1E6X0t2AiKceqMgSYoq/bfafbb282b3d2741476a297a8ebd0e08/image3.png)
2. While the system is disarmed, you can press the system logo in the bottom right hand corner to send a silent alarm to the central monitoring station.

For full details, refer to the __[security panel user guide](//assets.ctfassets.net/9mt4r6ro1ay9/3lcYZwgvBmmI48QAea6W08/44205d87122d50217836009b27b69eee/2GIG-GC2_User-Guide.pdf)__.


How to use the Control Panel (Gen 1) /  Duress codes

How to use the Control Panel (Gen 1)

How to use my Control Panel (Gen 1) / SEO

Familiarize yourself with your main Control Panel.

How to use my Control Panel (Gen 1) | TELUS Support

Familiarize yourself with your main Control Panel (Gen 1) 

Using your SmartHome control panel / How to use the Control Panel (Gen 1) / Interstitial Card

Main control panel (before 2019)

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Using your SmartHome control panel Swiftype Title

Information for using the control panel on your TELUS SmartHome security system.