Optik TV support

Getting started

Setting up your remote

Setting up your Optik TV remote control

If you need to reprogram your remote, locate the [__remote code for your TV__](https://assets.ctfassets.net/9mt4r6ro1ay9/2sncVEYoWAwaE6WGOg2oKG/13d5dc24a620ec768379d80636316c28/Slimline_Remote_1_Extended_Code_List.pdf). Once you have a code, proceed to step 1.

[remote-code-finder remote-id="107"]

1. Press the **mode** button until the red **TV light** on your remote flashes 
2. Press and hold the **Options** button for 3 seconds, until the **TV light** flashes twice 
3. Enter the code from the **Remote code tool** for your television. The light will flash twice
4. Press and hold the **Power** button. When your TV switches off, remove your finger from the button 
5. Press **OK**. The red **TV light** will flash twice 
6. Press the **Power** button again to switch your TV back on 
7. Press the **mode** button until the green **OPTIK** light is illuminated at the top of your remote 
8. Press the **TV power** button again to switch your TV back on 
9. If you do not find a code that works for you try the following code:[br]Press and hold mode until the TV or Aux light flashes twice

    - Enter the code **29** for TV and your remote will search for a code that may work[br]**Note**: This may take up to 15 minutes. The TV or aux light will flash. Press okay and then the TV should be synced 
    - For DVD and blue ray enter 44 
    - For Amplifiers enter 79 

Program your Slimline remote for Optik TV / Program the TV button

Use the [__Remote code guide__](//assets.ctfassets.net/9mt4r6ro1ay9/7jfx9Xn4XugIYG0YGK0ocI/45bcb7e33aa20fe2d0bbc840f42c5b09/Optik_4_Digit_Codes_for_Remote.pdf) to find the code for your device. Once you have a code, proceed to step 1.

1. Press the **Mode** button until the yellow **AUX** **light** on your remote flashes 
2. Press and hold the **Options** button for 3 seconds, until the **AUX light** flashes twice 
3. Check the user guide that came with your remote (or download a [**PDF of the codes**](//assets.ctfassets.net/9mt4r6ro1ay9/7jfx9Xn4XugIYG0YGK0ocI/45bcb7e33aa20fe2d0bbc840f42c5b09/Optik_4_Digit_Codes_for_Remote.pdf)) and find the code for your specific device 
4. Enter the code for your device brand. The **AUX** **light** will flash twice 
5. Press and hold the **Power** button. When your device turns off, release the button 
6. Press **OK**. The yellow **AUX light** will flash twice 
7. Press the **Power** button again to turn on your device 
8. Press the **Mode** button until the green **OPTIK light** at the top of your remote is lit 

Program your Slimline remote for Optik TV / Program the Aux button

Remote not working as it should? It might be time to replace it. Learn more about options to [**purchase a new Optik remote**](https://www.telus.com/en/support/article/purchase-an-additional-or-replacement-remote).

Program your Slimline remote for Optik TV / Purchase a new Optik remote

Program your Slimline remote for Optik TV

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Program your Slimline remote for Optik TV / SEO

Learn how to program your Optik TV Slimline remote, so it controls your TV and other devices.

Program your Slimline remote for Optik TV | TELUS Support

How to program the TV and Aux button

If you need to reprogram your remote, first locate the remote code for your TV in the [__Remote Control Code List__](https://assets.ctfassets.net/9mt4r6ro1ay9/31mpadRDKU2ciMEAGyiOGg/a5c28ae0e5023f243198cf5c93e9b470/Slimline_Remote_2_Extended_Code_List.pdf "Slimline II remote control code list") or use the tool shown below.

[remote-code-finder remote-id="165"]

Alternatively, you can consult the user guide that came with your remote.

Once you have the code, proceed to step 1 on the list below.

  1. Stand 6-8 feet away from the TV and make sure there is a line of sight between the remote and the digital box 
  2. Make sure the digital box is on. Then turn on the device, such as your TV or amplifier, that you want your remote to control. This could be your TV or an amplifier 
  3. Before you program your TV or amplifier, set the digital box volume to 25 by using the remote volume button before you program a TV or amplifier 
  4. Press and hold the **Options** button for 3 seconds, until the green LED next to the Optik power button on the remote control flashes twice 
  5. Enter the 4-digit code for the brand of your device as listed in the [__Remote Control Code List__](https://assets.ctfassets.net/9mt4r6ro1ay9/31mpadRDKU2ciMEAGyiOGg/a5c28ae0e5023f243198cf5c93e9b470/Slimline_Remote_2_Extended_Code_List.pdf "Slimline II remote control code list"). The LED light beside the TV power button will flash twice in red when a TV code is entered; it will flash twice in yellow when an amplifier code is entered. If this fails to work, use the [__Remote Control Code List__](https://assets.ctfassets.net/9mt4r6ro1ay9/31mpadRDKU2ciMEAGyiOGg/a5c28ae0e5023f243198cf5c93e9b470/Slimline_Remote_2_Extended_Code_List.pdf "Slimline II remote control code list") to look up another code for your device brand and start again at step 1 
  6. Press and hold the **TV power** button until your TV switches off 
  7. As soon as your TV switches off, remove your finger from the TV power button and press **OK** to confirm. The red TV light will flash twice 
  8. Press the **TV power** button again to switch your TV back on 
  9. If you do not find a code that works for you try the following code: Press and hold the Options button for 3 seconds, until the green LED next to the Optik power button on the remote control flashes twice 
  10. For a TV, enter the code 0029 and your remote will search for a code that may work  
**Note**: This may take up to 15 minutes. The TV or AUX light will flash when complete. Press __Okay__ and then the TV should be synced.

  - For DVD and Blue-ray enter 0044 
  - For amplifiers enter 0079 

Program your Slimline Remote 2 for Optik TV / Program your remote

1. You can set up your digital box and TV to turn on with one button press. Press and hold the **Options** button for 3 seconds, until the green LED on the remote control flashes twice 
2. Enter code 0007 – The green LED will flash twice. The Optik power button will then turn on both your digital box and TV (It will also turn on your amplifier, if programmed). To turn power sync off, enter code 0006 and the green LED will flash twice 

Program your Slimline Remote 2 for Optik TV / Power sync your digital box and TV

Remote not working as it should? Learn about options to [**purchase or replace your Optik remote**](https://www.telus.com/en/support/article/purchase-an-additional-or-replacement-remote).

Program your Slimline Remote 2 for Optik TV / Purchase or replace your Optik remote

Program your Slimline Remote 2 for Optik TV

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Connect with the TELUS community and get answers from other customers on our forum, the TELUS Neighbourhood.

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Learn how to program your Optik TV Slimline Remote 2, so it controls your TV and other devices.

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How to set up your remote or power sync your digital box

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Get instructions on pairing and programming your Optik TV remote.

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Instructions for pairing a remote with Optik TV

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Get detailed information and troubleshooting tips for your Optik TV and Internet

Learn more about our Optik TV hardware upgrade program, how to install your new equipment and what to do with your old equipment.

Tips to ensure your installation day goes smoothly.

Differences between Pik TV and Optik TV services

Watch live and On Demand programs on your browser with TELUS TV+.

Learn how to watch live and On Demand with the TELUS TV+ app.

Watch live and On Demand programs on your smartphone or tablet with the TELUS TV+ app. 

Watch live and On Demand programs on your Apple TV with the TELUS TV+ app. 

Information for new customers

Information about your Optik self-install kit

Follow the instructions to install a 4k HDR PVR

Follow the instructions to install your 4K wireless digital box

Follow the instructions to install your HD wireless digital box

Here’s a quick interactive guide to help you in your installation

Learn about the equipment and Internet service required for 4K.

Instructions on activating TELUS services after your home is TELUS QuickConnect-enabled

Setting up your PVR & Digital Box

Read about when and why My TELUS is replacing Optik TV accounts and benefits of having a My TELUS account

How to find and install the Optik TV app for mobile devices

9 common reasons you can’t register for My TELUS

7 common reasons you can’t log in to My TELUS

Setting up your My TELUS account

Setting up your Optik TV remote control

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