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__Remote LED__: Flashes green once to acknowledge a button press on the TELUS Remote. Two flashes indicate success, three flashes indicate low battery and six flashes indicate an error. Continual flashing indicates that a firmware upgrade is in process.

__Mic/LED__: Illuminates solid white when the Google Assistant is activated and listening. Flashes white when the remote is in pairing mode.

__TV Input / Source__: Allows you to change HDMI inputs when the TELUS Remote is used to control your TV.

__TV Digital Box and TV Power__: Wakes up the TELUS TV Digital Box or returns it to stand-by mode. Turns your TV power on or off when the TELUS Remote is being used to control your TV.

__Ambient Light Sensor (ALS)__: Detects the amount of ambient light present and turns on the remote control backlighting if needed.

__Netflix__: Launches the Netflix application. Additional subscription may be required.

__On demand__: Launches the TELUS On Demand catalogue.

__Prime Video__: Launches the Amazon Prime Video application. Additional subscription may be required.

__Skip back__: Skip back 30 seconds.

__apps__: Opens a list of featured and applications and displays applications downloaded to the TELUS TV Digital Box

__Skip forward__: Skip ahead 30 seconds.

__Home__: Returns you to the TELUS TV home screen.

__Record (where available)__: Press once to set a recording, twice to set a series recording and three times to cancel a recording. Press and hold to bring up the recordings manager to view existing and scheduled recordings. 

__D-pad or direction pad__:

   - __Navigate up__: Press once to navigate up. In playback mode, press once to display the live guide
  - __Navigate down__: Press once to navigate down. In playback mode, press once to display the live guide
  - __Rewind/navigate left__: Press once to navigate left. In playback mode, press once to skip back or press and hold to rewind
  - __Fast forward/navigate right__: Press once to navigate right. In playback mode, press once to skip ahead or press and hold to fast forward

__OK__: Confirms your selection. Wakes up the TELUS TV Digital Box from standby mode.

__Back__: 
- Returns you to the previous screen
- Briefly press and hold to return to playback
- Returns you to the Home screen when in playback mode

__Guide__: Opens the full guide. Briefly press the guide button again to exit the guide.

__Volume up/down__: Increases/decreases the volume.

__Google Assistant__: Activates the Google Assistant and turns on the microphone. You can say commands like ‘What’s on now?’ to open the guide, ‘Go to channel 400’ to change channels or ‘Open Netflix’ to launch the Netflix application. 

__Mute__: Mutes/unmutes the volume.

__Channel up/down__: Tunes to the next/previous channel. When in the guide, acts as page forward/page back.

__Number pad__: Allows you to tune directly to a desired channel using the numbers 0-9.

__Previous channel__: Returns you to the previously viewed channel.

__Options__: Brings up channel information and allows you to open the live guide, turn on closed captioning or described video (where available).

TELUS TV Digital Box Remote / TELUS Remote buttons and functionality

__Quick instructions for pairing your remote__

1. Press and hold the __7__ and __9__ buttons for three seconds to start pairing
2. If your remote becomes unpaired at any time, pair your remote using the same process described in Step 1 above
3. If your remote does not respond, try a new set of batteries. If that does not work, [contact us](https://www.telus.com/en/support/contact-us) for a replacement
[img src="//images.ctfassets.net/9mt4r6ro1ay9/3qXaQrGuBuK08JG8jq9GdJ/15f42e41eb9b7ff08b3f468b06e46265/Pairing_TELUS_remote_with_TV_Digital_box-Step_1.png" alt=”An an illustration of a remote with instructions next to it on how to pair the TELUS TV remote with the TELUS TV Digital Box” max-width="500"]

__Detailed instructions__

Your TELUS Remote is able to control your TELUS TV Digital Box using Infrared (IR) connectivity by default right out of the box.

For the most reliable connection, it is recommended to pair your TELUS Remote with your TELUS TV Digital Box using Bluetooth. Bluetooth connectivity has a longer working range than IR and does not require a direct line of sight between the remote and box. This gives you more freedom for where you place your TELUS TV Digital Box. 

Bluetooth connectivity is also required for Google Assistant connectivity. Please see [__Using your TELUS Remote and Google Assistant to control your TELUS TV Digital Box with your voice__](https://www.telus.com/en/support/article/telus-tv-digital-box-remote?hash=using-your-telus-remote-and-google-assistant-to-control-your-telus-tv-digital-box-with-your-voice#using-your-telus-remote-and-google-assistant-to-control-your-telus-tv-digital-box-with-your-voice) for more information.

During the first-time installation or following a factory reset of your TELUS TV Digital Box, you will be prompted to pair your TELUS remote with your TELUS TV Digital Box via Bluetooth. 

- Simply press the __7__ and __9__ buttons for 3 seconds to pair. In some cases, your remote may pair automatically. You will see __Status: Remote control paired__ once the TELUS Remote has been successfully paired
- If your remote becomes unpaired at any time, you can always reconnect by pressing the __7__ and __9__ buttons for 3 seconds
- If your remote is unresponsive, try a new set of batteries, or [contact us](https://www.telus.com/en/support/contact-us) for a replacement

__Unpairing your remote__

If you would like to unpair the Bluetooth connection between your TELUS Remote and your TELUS TV Digital Box, you can revert to IR connectivity. From the Home screen, navigate to __Settings → Device settings → Remotes & Accessories → TELUS Remote__ and select __Unpair__.

Please note that Google Assistant will not function without a Bluetooth connection.


TELUS TV Digital Box Remote /  Pairing and unpairing your TELUS Remote with your TELUS TV Digital Box

__Quick instructions for pairing your TELUS remote__

1. When given the option of controlling your TV’s power, during first-time installation or following a factory reset, please select __Yes__
2. If your TELUS TV Digital Box recognizes the make of your TV, please select __Yes, continue__
3. If the make of your TV is not recognized, select it from the drop-down menu and proceed by testing the volume buttons

__Additional instructions__

During the first-time installation or following a factory reset of your TELUS TV Digital Box, you will be given the option of controlling your TV’s power and volume using the TELUS remote. 

- When prompted with the screen asking ‘Would you like to control your TV using your remote’, select __Yes__ to proceed 
- Your TELUS TV Digital Box should automatically recognize the make of your TV, and you will be prompted to test the volume buttons 
- If they are working, select __Yes, continue__ to proceed with your setup. If they aren’t working, select __No, try again__ to retry

At any point after the first-time installation, you can choose to control your TV using your TELUS Remote. From the __Home__ screen, navigate to __Settings__ → __Device settings__ → __Remotes & Accessories__ → __Program Remote with TV__ and follow the steps on screen.

__Manual code entry__

If the above instructions are unsuccessful in pairing your TELUS remote with TV, here are the [detailed steps for manual code entry](https://assets.ctfassets.net/9mt4r6ro1ay9/4Kh4mfZi772mAbU4vWs5uz/29524aeda3191aee0562404bc95265a5/TELUS_TV_to_TV_Remote_Pairing_Codes.pdf) to pair your TELUS TV Digital Box Remote with your TV.

__Unpairing your TELUS remote__

If you would no longer like your TELUS Remote to control your TV’s volume and power, you can unpair your remote. 

1. Press and hold the __Input__ and __Back__ buttons for 3 seconds until the LED on your TELUS remote lights up __solid green__
2. Press __OK__ and wait for the LED to __flash green twice__ (the remote has now been unpaired from your TV)

The TELUS Remote will now control only the TELUS TV Digital Box, and not your TV’s volume and power.

At any point, you can choose to control your TV using your TELUS Remote again. From the Home screen, navigate to __Settings → Device settings → Remotes & Accessories → Program Remote with TV__ and follow the steps on screen.


TELUS TV Digital Box Remote / Pairing and unpairing your TELUS Remote to control your TV

Follow the instructions below to connect your AV receiver or soundbar to your TELUS TV Digital Box remote

__Quick search by brand__

1. Locate your brand of AV receiver or soundbar from the table below, and note the brand ID 
<table border="1" width="100%"><tr><td>Top Brand ID</td><td>Brand Name</td></tr><td width="1%">1</td><td  width="1%">Yamaha</tr><td width="1%">2<td  width="1%">Onkyo</tr><td width="1%">3<td  width="1%">Denon</tr><td width="1%">4<td  width="1%">Pioneer</tr><td width="1%">5<td  width="1%">Sony</tr><td width="1%">6<td  width="1%">Marantz</tr><td width="1%">7<td  width="1%">Harman/Kardon</tr><tr><td width="1%">8</td><td  width="1%">Philips</tr><tr><td width="1%">9</td><td  width="1%">Teac</tr><tr><td width="1%">0</td><td  width="1%">Bose</tr></table>
2. Press and hold both the __Mute__ key and the numeric key corresponding to the brand ID. The green LED will stay on. For example, to connect to a Pioneer receiver or soundbar, press and hold __Mute__ and __4__ at the same time
[img src="//images.ctfassets.net/9mt4r6ro1ay9/3elHofzQWehBKQVbsbRNh3/ddfe5835a7450bba7b71df0135bf22c6/Pair_TELUS_TV_remote_to_AV_and_soundbar-Step_2.png" alt=”An illustration of a portion of the TELUS TV remote, showing the mute button and numeric key.x” max-width="200"]
3. Press the right side of the circular pad on the remote
[img src="//images.ctfassets.net/9mt4r6ro1ay9/5wdo0wQWEcKOsFyscafuDp/0a721d9206a5a0572aca63b0c0abf268/Pair_TELUS_TV_remote_to_AV_and_soundbar-Step_3.png" alt=”An illustration of the middle portion of the TELUS TV remote, showing the right-side of the circular pad.” max-width="200"]
If the AV receiver or soundbar mutes, press the volume up/down to make sure volume control works.
-  If volume works, press __OK__ to store the code. Setup is complete
-  If the AV receiver or soundbar does not mute, press the right arrow key again to test the next code. Continue pressing the right arrow key until the AV receiver or soundboard mutes, indicating a code is found. Press __OK__ to store the code. Setup is complete

Pressing back on the remote control will exit programming mode at any time. 

__Manual code entry__

If the quick search instructions are unsuccessful in pairing your TELUS remote with your AV equipment, here are the detailed steps for manual code entry to [pair your TELUS TV Digital Box Remote with AV equipment](//assets.ctfassets.net/9mt4r6ro1ay9/6HAXxwRtGIgop4vTMlPVtA/c2089aac6a5430c01872c43ba096c2fe/TELUS_TV_Remote_AV_Receiver_Soundbar_Codes_EN.pdf).

TELUS TV Digital Box Remote / Pairing your TELUS Remote to AV receivers and soundbars

The TELUS TV Digital Box is equipped with Google Assistant. You can use your voice to control your TV, search for TV shows and movies, launch applications and more. 

SImply press the __Google Assistant__ button on your remote to activate the microphone. You will see the white LED on the remote activated and the Google Assistant interface on-screen. 

Some of the Google Assistant functionality includes:

<table type="white"><tbody><tr><td width="50%" style="text-align: left">- Opening the guide by using commands such as __Open the guide__ or asking __What’s on now?__<br><br>- Tuning to a particular live channel by using commands such as __Go to channel 400__, __tune to channel 400__ or __Go to HBO__<br><br>- Opening third party applications by saying things like __Open Netflix__ or __Show me Prime Video__<br><br>- Controlling your TV with commands such as __increase the volume__ or __mute the volume__<br>- Searching for TV series and movies by title, actor or genre with commands like __Search for Home Alone__, __Find movies with Tom Hanks__ or __Show me comedy series__</a></td><td width="30%" style="text-align: center"><img style="margin-left: auto; margin-right: auto;"src="//images.ctfassets.net/9mt4r6ro1ay9/3uBceLr9QTEzbmiymbd87e/9ef707d653ea51120d34f053aa897afc/TELUS_TV_Remote_-_Google_Assist.png" alt=”An illustration of the TELUS TV Remote with a red highlight circle around the Google Assistant function.” max-width="200""></td></tr></tbody></table>

__Note:__ To use Google Assistant, your TELUS Remote must be paired to your TELUS TV Digital Box via Bluetooth. Please see [__Pairing your TELUS TV Digital Box Remote with your TELUS TV Digital Box__](https://www.telus.com/support/article/telus-tv-digital-box-remote?hash=pairing-your-telus-remote-with-your-telus-tv-digital-box#pairing-your-telus-remote-with-your-telus-tv-digital-box) for more information.


TELUS TV Digital Box Remote / Using your TELUS Remote and Google Assistant to control your TELUS TV Digital Box with your voice

__Quick instructions__

1. Check battery life. From the __Home__ screen, navigate to __Settings__ → __Device settings__ → __Remotes & Accessories__ → __TELUS Remote__ → __Battery__. If the result is ‘Poor’, replace them with 2 new AAA batteries
2. Ensure firmware is updated. From the __Home__ screen, navigate to __Settings → Device settings → Remotes & Accessories → TELUS Remote → Firmware update__. If an update is available, download and install by pressing __OK__ on your remote
3. If your remote control becomes unresponsive, unpair and pair the remote using the instructions above

__Detailed instructions__

Your first troubleshooting step for the TELUS Remote should be to check the battery life. From the Home screen, navigate to __Settings__ → __Device settings__ → __Remotes & Accessories__ → __TELUS Remote__ → __Battery__. You will see ‘Full’, ‘Good’, ‘Fair’ or ‘Poor’. If you see ‘Poor’, you should replace the existing batteries with 2 new AAA batteries. You may also want to ensure that your batteries are seated firmly in their connectors and that the battery cover is secure.

The next troubleshooting step should be to ensure that the remote control firmware is up-to-date. From the Home screen, you can check for firmware updates by navigating to __Settings__ → __Device settings__ → __Remotes & Accessories__ → __TELUS Remote__ → __Firmware update__. If a firmware update is available, you will be able to download and install it by pressing the ‘OK’ button on your remote.

If your remote becomes unresponsive, try un-pairing and re-pairing the remote by following these steps:

1. Press and hold the __4__ and __6__ buttons until the LED on your TELUS remote lights up solid green
2. Press __OK__ and wait for the LED to flash green twice (the remote has now been un-paired from your TELUS TV Digital Box)
3. Press any key and wait a few seconds (this will cause your remote to connect via IR mode)
4. The LED should now be flashing white with any key press
5. Press the __OK__ button on the remote while pointing the remote at your TELUS TV Digital Box. This will trigger the Bluetooth pairing mechanism between your TELUS remote and TELUS TV Digital Box

To pair or unpair your TELUS Remote from your TELUS TV Digital Box, follow the steps above. To factory reset your TELUS Remote, please see below.  

TELUS TV Digital Box Remote / Troubleshooting your TELUS Remote

1. To restore your TELUS Remote to original factory settings, press and hold the __1__ and __9__ buttons simultaneously on the remote number pad for 4 seconds
2. When the green LED on the remote changes to solid green, press __OK__
3. The green LED will turn off and the white LED will start flashing

Once the white LED starts flashing, the factory reset is complete. You can now set up the TELUS Remote as detailed in the __Pairing your TELUS Remote with your TELUS TV Digital Box__ section above.

TELUS TV Digital Box Remote / How to factory reset your TELUS Remote

How to set up your TELUS TV Digital Box Remote

[img src="//images.ctfassets.net/9mt4r6ro1ay9/7LH1qUnzD9vCThimolK5ZA/873d831e5327734862e0b0d53c98ff30/remote-rollover-2.png" alt="The TELUS TV Digital Box Remote is shown with text describing what each button does." max-width="700" width="635"]

Set up and program TELUS TV Digital Box remote

Pik TV Android remote explained Swiftype Page Title

Looking to set up your TELUS TV remote? Our step-by-step guide will help you get started in no time. Learn how to program your TV remote.

Pik TV Android remote explained Page Description

TELUS TV Digital Box Remote / SEO

 Information on the features and functionality of your TELUS TV Digital Box Remote.

Set up your TELUS TV Digital Box Remote | TELUS Support

Information on the features and functionality of your TELUS TV Digital Box Remote.

Setting up your Optik TV remote control / Interstitial Card / TELUS TV Remote

TELUS TV Remote

If you need to reprogram your remote, locate the [__remote code for your TV__](https://assets.ctfassets.net/9mt4r6ro1ay9/2sncVEYoWAwaE6WGOg2oKG/13d5dc24a620ec768379d80636316c28/Slimline_Remote_1_Extended_Code_List.pdf). Once you have a code, proceed to step 1.

1. Press the **mode** button until the red **TV light** on your remote flashes 
2. Press and hold the **Options** button for 3 seconds, until the **TV light** flashes twice 
3. Enter the code from the **Remote code tool** for your television. The light will flash twice  
4. Press and hold the **Power** button. When your TV switches off, remove your finger from the button 
5. Press **OK**. The red **TV light** will flash twice 
6. Press the **Power** button again to switch your TV back on 
7. Press the **mode** button until the green **OPTIK** light is illuminated at the top of your remote 
8. Press the **TV power** button again to switch your TV back on 
9. If you do not find a code that works for you try the following code:[br]Press and hold mode until the TV or Aux light flashes twice

    - Enter the code **29** for TV and your remote will search for a code that may work[br]**Note**: This may take up to 15 minutes. The TV or aux light will flash. Press okay and then the TV should be synced 
    - For DVD and blue ray enter 44
    - For Amplifiers enter 79 

Program your Slimline remote for Optik TV / Program the TV button

Use the [__remote code guide__](//assets.ctfassets.net/9mt4r6ro1ay9/7jfx9Xn4XugIYG0YGK0ocI/45bcb7e33aa20fe2d0bbc840f42c5b09/Optik_4_Digit_Codes_for_Remote.pdf) to find the code for your device. Once you have a code, proceed to step 1.

  1. Press the **Mode** button until the yellow **AUX** **light** on your remote flashes 
  2. Press and hold the **Options** button for 3 seconds, until the **AUX light** flashes twice 
  3. Check the user guide that came with your remote (or download a [**PDF of the codes**](//assets.ctfassets.net/9mt4r6ro1ay9/7jfx9Xn4XugIYG0YGK0ocI/45bcb7e33aa20fe2d0bbc840f42c5b09/Optik_4_Digit_Codes_for_Remote.pdf)) and find the code for your specific device 
  4. Enter the code for your device brand. The **AUX** **light** will flash twice 
  5. Press and hold the **Power** button. When your device turns off, release the button 
  6. Press **OK**. The yellow **AUX light** will flash twice 
  7. Press the **Power** button again to turn on your device 
  8. Press the **Mode** button until the green **OPTIK light** at the top of your remote is lit 

Program your Slimline remote for Optik TV / Program the Aux button

Program your Slimline remote for OPTIK TV

Program your Slimline remote for Optik TV

Program your Slimline remote for Optik TV Swiftype Page Title

Learn how to program your Optik TV Slimline remote, so it controls your TV and other devices.

Program your Slimline remote for Optik TV Swiftype Page Description

Program your Slimline remote for Optik TV / SEO

Learn how to program and set up the TELUS Optik TV Slimline Remote program and enhance your TV viewing experience. 

Program your Slimline remote for Optik TV | TELUS Support

How to program the TV and Aux button

Setting up your Optik TV remote control / Interstitial Card / Slimline remote

Image of the Slimeline 1 remote control and buttons.

Optik TV-Slimline 1-Remote control-V2

If you need to reprogram your remote, first locate the remote code for your TV in the [__Remote Control Code List__](https://assets.ctfassets.net/9mt4r6ro1ay9/31mpadRDKU2ciMEAGyiOGg/a5c28ae0e5023f243198cf5c93e9b470/Slimline_Remote_2_Extended_Code_List.pdf "Slimline II remote control code list").

Alternatively, you can consult the user guide that came with your remote.

Once you have the code, proceed to step 1 on the list below.

1. Stand 6-8 feet away from the TV and make sure there is a line of sight between the remote and the digital box 
2. Make sure the digital box is on. Then turn on the device, such as your TV or amplifier, that you want your remote to control. This could be your TV or an amplifier 
3. Before you program your TV or amplifier, set the digital box volume to 25 by using the remote volume button before you program a TV or amplifier 
4. Press and hold the **Options** button for 3 seconds, until the green LED next to the Optik power button on the remote control flashes twice 
5. Enter the 4-digit code for the brand of your device as listed in the  [__Remote Control Code List__](https://assets.ctfassets.net/9mt4r6ro1ay9/31mpadRDKU2ciMEAGyiOGg/a5c28ae0e5023f243198cf5c93e9b470/Slimline_Remote_2_Extended_Code_List.pdf "Slimline II remote control code list"). The LED light beside the TV power button will flash twice in red when a TV code is entered; it will flash twice in yellow when an amplifier code is entered. If this fails to work, use the [__Remote Control Code List__](https://assets.ctfassets.net/9mt4r6ro1ay9/31mpadRDKU2ciMEAGyiOGg/a5c28ae0e5023f243198cf5c93e9b470/Slimline_Remote_2_Extended_Code_List.pdf "Slimline II remote control code list") to look up another code for your device brand and start again at step 1 
6. Press and hold the **TV power** button until your TV switches off 
7. As soon as your TV switches off, remove your finger from the TV power button and press **OK** to confirm. The red TV light will flash twice 
8. Press the **TV power** button again to switch your TV back on 
9. If you do not find a code that works for you try the following code: Press and hold the Options button for 3 seconds, until the green LED next to the Optik power button on the remote control flashes twice 
10. For a TV, enter the code 0029 and your remote will search for a code that may work[br]
**Note**: This may take up to 15 minutes. The TV or AUX light will flash when complete. Press __Okay__ and then the TV should be synced.

- For DVD and Blue-ray, enter __0044__ 
- For amplifiers, enter __0079__ 

Program your Slimline Remote 2 for Optik TV / Program your remote

1. You can set up your digital box and TV to turn on with one button press. Press and hold the **Options** button for 3 seconds, until the green LED on the remote control flashes twice 
2. Enter code 0007 – The green LED will flash twice. The OPTIK power button will then turn on both your digital box and TV (It will also turn on your amplifier, if programmed). To turn power sync off, enter code 0006 and the green LED will flash twice 

Program your Slimline Remote 2 for Optik TV / Power sync your digital box and TV

Program your Slimline Remote 2 for OPTIK TV

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Connect with the TELUS community and get answers from other customers on our forum, the TELUS Neighbourhood.

Still have questions? Ask the TELUS community

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Program your Slimline Remote 2 for Optik TV

Program your Slimline Remote 2 for Optik TV Swiftype Title

Learn how to program your Optik TV Slimline Remote 2, so it controls your TV and other devices.

Program your Slimline Remote 2 for Optik TV Swiftype Page Description

Program your Slimline Remote 2 for Optik TV / SEO

Learn how to set up and program your Optik TV Slimline remote 2. Also, find the steps to power-sync your digital box and TV to turn on with one button press.

Program your Slimline Remote 2 for Optik TV | TELUS Support

How to set up your remote or power sync your digital box

Setting up your Optik TV remote control / Interstitial Card / Slimline Remote 2

Image of the Slimeline 2 remote control and buttons.

Optik TV-Slimline 2-Remote control-V2

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Program your remote for Optik TV Swiftype Title

Get instructions on pairing and programming your Optik TV remote.

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Program your remote for Optik TV Swiftype Description

Interstitial / Program your remote for Optik TV / SEO

Step-by-step instructions to set up and program TELUS TV and Slimline remotes program

Setting up your OPTIK TV remote control