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Watch live TV and access a large On Demand library of TV shows and movies on your Fire TV and/or Android TV device with your Optik TV, Pik TV or Stream+ subscription.

__Requirements and restrictions__

- Subscription to TELUS Internet, Optik TV/Pik TV/Stream+ and live channels is required. Licensing and rights limitations mean that not all programs and channels are available when not connected to your TELUS home Internet.
- Stream+ customers who don’t have a subscription to Optik TV or Pik TV will not have access to all of the features of the TELUS TV+ app. Please visit our [Stream+](https://www.telus.com/en/support/article/learn-about-stream) support page for more details on Stream+.
- My TELUS or Koodo account username and password are required to log in to this service.
- The TELUS TV+ mobile app can only be used in Canada.

__Please note__: 

- Due to rights restrictions on our programming, the TELUS TV+ app will not work while your device is connected to a VPN (Virtual Private Network).
- On Demand rentals and purchases are not available on Fire TV. However, you can buy or rent shows and movies on your other supported devices and watch them on your Fire TV.
- Pay Per View purchases are not yet available on Android TV or Fire TV devices.

__Supported devices__

The TELUS TV+ app is available to download on:
- Amazon Fire devices running Fire OS 6 or higher (including Firestick, Fire Cube, TV sets running Fire TV).
- Android TV and Google TV devices running greater than Android TV 8 or higher (including Nvidia Shield, Sony TVs and Chromecast with Google TV).

__Important__: The following Fire devices are not supported:
- Toshiba Smart TVs running Fire OS 6
- Fire TV Stick 4K Max running Fire OS 7

TELUS TV+ app for Fire TV and Android TV / Features, requirements and restrictions

__Fire TV__

1. Open the __Amazon Appstore__ on your Fire TV.
2. Search for __TELUS TV Plus__ and select it.
3. Ensure your Amazon account is valid and set to Canada.
4. Download the app and log in using your __My TELUS__ or __Koodo__ account credentials.

__Android TV__

1. Open the __Google Play store__ on your Fire TV.
2. Search for __TELUS TV Plus__ and select it.
3. Ensure your Amazon account is valid and set to Canada.
4. Download the app and log in using your __My TELUS__ or __Koodo__ account credentials.

__Note__: If you don’t have a My TELUS account, you can [register for a My TELUS](https://www.telus.com/my-telus-registration) account or a [Koodo account](https://www.koodomobile.com/en/help/registering-self-serve) to log in to the TELUS TV+ app.


TELUS TV+ app for Fire TV and Android TV / How to install the TELUS TV+ mobile app on Fire TV/Android TV

__Home__

From the TELUS TV+ Home screen, you can __Resume__ your On Demand programming, browse your __Favourites__, view your recent __purchases__ and see what’s new and featured on TELUS TV+. You can also navigate to __Live TV__, __On Demand__, __Guide__, __Settings__ or __Search__ at the top of your screen.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/3yveSdMfRIsmrSqA8wwXYX/5f5f1aab67f4e7bdb22199f28b6da962/PikTV-TELUS_TV__app-Home-EN.jpeg" alt=”A screenshot of the TELUS TV+ Home screen” max-width="600"]

__Live TV__

All Optik/Pik TV/Stream+ customers have access to the live TV content included in their subscription. Live TV will show you what’s on now by category. 

[img src="//images.ctfassets.net/9mt4r6ro1ay9/57Gg2xNXN3Ex2tUI10pycq/2444bd8f15f20a65dc5f788b0952ae57/PikTV-TELUS_TV__app-Live_TV-1.jpeg" alt=”A screenshot of the TELUS TV+ Live TV screen” max-width="600"]

During live TV playback, press the middle of the d-pad on your remote to bring up program details, pause playback for up to 15 minutes or enable __Closed Captioning__ (CC) or __Described Video__ (DV). 

Press down once on your remote to bring up the __Live TV__ schedule and see what’s __On now__ on other channels. You can also record your current program by clicking the record icon.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/0rUA1Vrx9Iuorz5Mh7uro/5866fc048bb8bafcf8d3f08df0844de9/PikTV-TELUS_TV__app-Live_TV-2.jpeg" alt=”A screenshot of a TELUS TV+ Live TV program that is paused” max-width="600"]

You can pause live TV for up to 15 minutes using the select button (in the middle of the d-Pad) on your Android TV remote and you can also restart programs that are currently in progress by selecting the restart icon in the progress bar on screen.     

__Note__: Due to content provider restrictions, some channels are only available when connected to your TELUS home Internet, and not all programming is available to restart. Fast-forward may be blocked on paused and restarted programs by the content provider.

__On Demand__

All Optik/Pik TV customers have access to the On Demand content included in their subscription, a selection of TELUS-exclusive titles in __TELUS Presents__ as well as a selection of On Demand movies available for rental.

__Note__: Some On Demand content may have pause, rewind or fast-forward disabled by the content provider.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/HqPVLwnFqKcTIaku5Xc39/af6bbe4912eb4f3ea6a7290047bee39f/PikTV-TELUS_TV__app-On_Demand.png" alt=”” max-width="600"]

__Guide__

In the __Guide__ section, you can see what’s playing today and over the next 10 days. Any shows with a home icon in the guide indicate that this programming is only available when connected to your TELUS home Internet. 

You can also filter your guide by selecting the filter icon in the top right-hand corner of your screen. Filter options are:

- All channels will display all of the channels that are available on TELUS TV+.
- __My subscribed channels__ will display all of the channels that you have in your Optik TV subscription.
- __Playable on this device__ will display all of the channels that you are subscribed to and can watch on this device. Note that some channels are only available when connected to your TELUS home internet connection.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/2uMmhEzvRinbleNeDeG76O/cd450ce28b1228891d85c9e686765385/PikTV-TELUS_TV__app-Guide.png" alt=”A screenshot of the TELUS TV+ Guide section” max-width="600"]

When you select a program that is on now, it will take you to the live TV player.

When you select a program that is airing in the future, it will bring up the episode information page. From here you can set a recording either for the episode or for the series and view showtimes.

__Recordings__

In the __Recordings__ section, you will see both __Recorded__ and __Scheduled__ programs. For programs that have already been recorded, you will see them organized as __Recently recorded__ as well as all __Recorded items__. 

Under an individual recording, you will see information including season and episode details, the date the program was recorded and run time. For series recordings, you will see the number of episodes recorded. You can also delete existing recordings or edit your recording settings. 

Under __Scheduled__, you can cancel upcoming recordings, edit your recording settings or resolve recording conflicts. You can also __Sort__ and __Filter__ the views of existing and scheduled recordings. If you have the __Recordings__ bundle included as part of your Optik TV combo, you can also initiate playback of your recorded programs from the __Recordings__ menu.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/45OzeW5SIaZPVJXp1eRMbG/e9438593d85f4d85c6aa83960e3ba9ed/PikTV-TELUS_TV__app-Recordings.jpeg" alt=”A screenshot of the TELUS TV+ Recordings section” max-width="600"]

__Search__

You can use the search function to find a movie, TV show or cast member, using the on-screen keyboard or voice remote where available. If searching for a movie or TV series, your search results will include both live and On Demand viewing options for your title. If searching for a specific cast member, your search results will provide a list of available live or On Demand titles where that cast member appeared.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/5UHMJqRt7plP6JBHaoUpjl/1f6708f42b91dca13c7b0e6fd66e7cba/PikTV-TELUS_TV__app-Search.jpeg" alt=”A screenshot of the TELUS TV+ search function” max-width="600"]

__Settings__

You can access your settings by going to __Profile__ -> __Settings__ in the top-right corner, where you can visit a short how-to tutorial under __The Basics__ section, visit TELUS TV+ online support material and read TELUS’s privacy policy.

You can also set your accessibility preferences including enabling __Closed Captioning__ or __Described Video__.

![PikTV-TELUS TV+ app-Settings-EN](//images.ctfassets.net/9mt4r6ro1ay9/7k4kwtZ3LJ3Oq8k3x6kJuv/ce29e823032ce0c6a62edec0a3a0b70b/PikTV-TELUS_TV__app-Settings-EN.jpeg)
Finally, you can see more about the __app version__ and __Account info__ under __About__.


TELUS TV+ app for Android TV / Navigate through the TELUS TV+ app

How to use the TELUS TV+ app for Fire TV and Android TV

How to use the TELUS TV+ app for Android TV

How to use the TELUS TV+ app for Android TV Swiftype Tiitle

Watch live and On Demand programs on your Android TV with the TELUS TV+ app. 

How to use the TELUS TV+ app for Android TV Swiftype Description

TELUS TV+ app for Fire TV and Android TV / SEO

Learn how to install and use the TELUS TV+ app on Fire TV and/or Android TV. Find how to watch live TV, On Demand content and recordings using the app.

How to use the TELUS TV+ app for Fire TV and/or Android TV | TELUS Support

Watch live and On Demand programs on your Fire TV and/or Android TV with the TELUS TV+ app. 

Pik TV installation guide / Interstitial Card / Android TV

The front of a TV monitor showing a black screen.

Pik-AndroidTV-V2

Watch live TV and access a large On Demand library of TV shows and movies on your mobile device with your Optik TV, Pik TV or Stream+ subscription.

__Requirements and restrictions__

- Subscription to TELUS Internet, Optik TV/Pik TV/Stream+ and live channels is required. Licensing and rights limitations mean that not all programs and channels are available when not connected to your TELUS home internet.
- Stream+ customers who don’t have a subscription to Optik TV or Pik TV will not have access to all of the features of the TELUS TV+ app. Please visit our [Stream+](https://www.telus.com/en/support/article/learn-about-stream) support page for more details on Stream+.
- My TELUS or Koodo account username and password are required to log in to this service.
- The TELUS TV+ mobile app can only be used in Canada.
- When accessed via mobile network, location services for the TELUS TV+ app must be turned on.

__Note__: Due to rights restrictions on our programming, the TELUS TV+ app will not work while your mobile device is connected to a VPN (Virtual Private Network). 

__Supported devices__

The TELUS TV+ mobile app is available for download on iPhone and iPad devices running iOS 15 and above, or Android smartphones and tablets running Android 8 and above.  


How to use the TELUS TV+ mobile app / Features, requirements and restrictions

The TELUS TV+ app can stream or share content to compatible devices via Chromecast and Apple Airplay. 

__Steps for Chromecast__ 

Please follow the steps below to use Chromecast to stream or share content from the TELUS TV+ app to any Chromecast-enabled device.

1. Select the __Cast__ button (located at the top of the screen) while in the video player on the TELUS TV+ app.[img src="//images.ctfassets.net/9mt4r6ro1ay9/47KyWidWvBxdTRDHLjhfzE/95fa221322de137a94f24762976fc2e6/TELUS_TV_-Chromecast-Step_1-_Cast_button.png" alt=”The video player on the TELUS TV+ app and an arrow pointing at the Cast button.” max-width="300"] 
2. Select the TV you want to cast the video to. The TV must be connected to the same Wi-Fi network as the device using the TELUS TV+ app for this to work.[img src="//images.ctfassets.net/9mt4r6ro1ay9/oGeoJWUTpQc6I6xOE2SyT/80cd9aa668e135a6716dc22be8d3e893/TELUS_TV_-Chromecast-Step_2-_Cast_to_TV.png" alt=”The TELUS TV+ app Cast screen and a list of TVs the device can connect the video to.” max-width="300"]
3. The video from the TELUS TV+ app should now be broadcast onto your TV. 

Learn more on how to [cast video from Chromecast-enabled apps to your TV](https://support.google.com/chromecast/answer/3006709?hl=en&ref_topic=2995192&sjid=7132873291049271912-NA).

__Steps for Apple AirPlay__

Please follow the steps below to use Apple AirPlay to stream or share content from the TELUS TV+ app to your Apple TV.

1. Tap the AirPlay button while in the video player on the TELUS TV+ app.
[img src="//images.ctfassets.net/9mt4r6ro1ay9/3UjT2cvdBFfLd9j7EKJKeC/80fd22d2399a0858cae3478eafae1179/Chromecast-Apple_AirPlay-EN-1.jpeg" alt=”A screenshot of the video player in the TELUS TV+ app, and an arrow pointing at the AirPlay icon.” max-width="300"] 
2. Select your Apple TV. The TV must be connected to the same Wi-Fi network as the device using the TELUS TV+ app for this to work.
[img src="//images.ctfassets.net/9mt4r6ro1ay9/182d1JTZjEuX4ECXrfUd5r/b1850ffbd821b88f13ee17aaf1b49e37/Chromecast-Apple_AirPlay-EN-2.png" alt=”A screenshot of the AirPlay pop-up screen showing a list of devices that can be selected for AirPlay to work on.” max-width="200"] 
3. A "Connected to AirPlay" message will appear on the screen, allowing you to watch TELUS TV+ content on your Apple TV.
[img src="//images.ctfassets.net/9mt4r6ro1ay9/5PEfSZOhNK6otnVmC1dIe/5f86da68ddcac408771a7f65f6dcaad0/Chromecast-Apple_AirPlay-EN-3.png" alt=”A screenshot of the video player in the TELUS TV+ app with a "Connected to AirPlay" message shown at the top of the video player.” max-width="300"] 

Learn more on [how to use AirPlay to stream video or mirror](https://support.apple.com/en-ca/HT204289) the screen of your iPhone or iPad.


How to use the TELUS TV+ mobile app / How to cast on the TELUS TV+ mobile app

__iOS devices__

Please visit the [Apple App Store](https://apps.apple.com/ca/app/telus-tv/id467259446) to download the TELUS TV+ app. You will need a valid Apple ID username and password and your country/region set to Canada.

__Android devices__

Please visit the [Google Play Store](https://play.google.com/store/apps/details?id=com.optiktv&hl=en_CA&gl=US&pli=1) on your mobile device to download the TELUS TV+ app. You will need a valid Google username and password and your country/region set to Canada.

Use your My TELUS or Koodo username and password to log in to the app. You can register for a [My TELUS account](https://www.telus.com/my-telus-registration)  or a [Koodo account](https://www.koodomobile.com/en/help/registering-self-serve) to log in to the TELUS TV+ app.


How to use the TELUS TV+ mobile app / How to install the TELUS TV+ mobile app

__Home__

From the TELUS TV+ Home screen, you can __Resume__ your On Demand programming, browse your __Favourites__, view your recent __Purchases__ and see what's new and featured on TELUS TV+. You can also navigate to __Live TV__ & __On Demand__ at the top of your screen, or to __Guide__, __Search__, __Recordings__ or __Settings__ at the bottom of your screen.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/3egE55AzsRsitETm6zPl7G/50967b40b2bbfa12be170c8a1c3fbe6d/madame_web.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app Home screen.” max-width="250"]

__Live TV__ 

All Optik TV/Pik TV/Stream+ customers have access to the live TV content included in their subscription. Live TV will show you what’s on now by category. 

[img src="//images.ctfassets.net/9mt4r6ro1ay9/3290BBZYImqcb3sUcKNVZ1/189c02c88982c56bf6c7a17787e8e290/Aurora_Tea_Garden.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app Live TV screen.” max-width="250"]

During live TV playback in portrait mode, you can view __Details__, see what’s __On now__ and __Up next__ and browse other channels. You can also record your current program by tapping the record icon. 

[img src="//images.ctfassets.net/9mt4r6ro1ay9/7wtGvQF9IPNIRMjhPMDmOw/c9d5430a9b94d9c5c976fd7023edfc3f/TELUS_TV__app-Navigate-3.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app Details screen.” max-width="250"]

To go full screen, simply rotate your device to landscape mode. You can press once on the screen to bring up program information and turn on __closed captioning__ (CC) or __described video__ (AD). A second press will close the information and audio settings.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/2zrpuFDSpVBrlfUKxLsrXF/ce319bcb7ad4cb032f78a19a08683809/TELUS_TV__app-Navigate-4.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app in landscape mode screen.” max-width="250"]

__Please note__: Due to content provider restrictions, some channels are only available when connected to your TELUS home Internet.

__On Demand__

All Optik TV/Pik TV customers have access to the On Demand content included in their subscription, as well as a selection of On Demand movies available for rental.

__Note__: Some On Demand content may have pause, rewind or fast-forward disabled by the content provider.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/4Xg1MNDciCI6jClrrJOf2y/c12a5e18f5567673e235114458a6ccb5/Dune.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app On Demand screen.” max-width="250"]

__Guide__

In the __Guide__ section, you can see what’s playing today and over the next week. Any shows with a home icon in the guide indicate that this programming is only available when connected to your TELUS home Internet. You can also filter your guide by selecting the filter icon in the top right-hand corner of your screen. Filter options are:

- __All channels__ will display all of the channels that are available on TELUS TV+.
- __My subscribed channels__ will display all of the channels that you have in your subscription.
- __Playable on this device__ will display all of the channels that you are subscribed to and can watch on this device. Note that some channels are only available when connected to your TELUS home internet connection.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/3Z5oLtI7j3lNhkg2HniKsH/2238cb053f74877c2613653855f0f675/Guide_TELUS_mobile_app.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app Guide screen.” max-width="250"]

When you select a program that is on now, it will take you to the live TV player.

When you select a program that is airing in the future, it will bring up the episode information page. From here you can watch the episode On Demand if it’s available, set a recording either for the episode or for the series, view showtimes or On Demand availability.

__Search__

You can use the search function to find a movie, TV show or cast member, using the on-screen keyboard. If searching for a movie or TV series, your search results will include both live and On Demand viewing options for your title. If searching for a specific cast member, your search results will provide a list of available live or On Demand titles where that cast member appeared.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/5ljU5jfSCV26xbESHrdM0l/a703f4591d107595e8a6fb7524c96458/fast_and_furious_movies_at_the_top.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app Search screen.” max-width="250"]

__Recordings__

In the __Recordings__ section, you will see 2 tabs: __Recorded__ and __Scheduled__. In the __Recorded__ tab, you will see information including program details, the date the program was recorded, and run time. For series recordings, you will see the number of episodes recorded. You can also delete existing recordings or edit your recording settings. 

In the __Scheduled__ tab, you can cancel upcoming recordings, edit your recording settings or resolve recording conflicts. You can also __Sort__ and __Filter__ the views of existing and scheduled recordings. If you have the Recordings bundle included as part of your Optik TV combo, you can also initiate playback of your recorded programs from the __Recorded__ tab.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/6zO12DIYOkWxm5uD1Iq471/a0fe8e470e74fd87df33ca52c1421039/CTV_News_in_the_middle.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app Recordings screen.” max-width="250"]

__Settings__

In __Settings__, you can visit a short how-to tutorial in __The Basics__, visit TELUS TV+ online support material and read TELUS’s privacy policy.

You can also enable or disable __Streaming over mobile networks__ (you will need to enable this to enjoy TELUS TV+ content when not connected to Wi-Fi). Regular data charges will apply. You can also set your accessibility preferences, including enabling __Closed Captioning__ or __Described Video__.

Finally, you can see more about the __App version__ and __Account info__ under __About__.

[img src="//images.ctfassets.net/9mt4r6ro1ay9/7MJZHBYSv1iCldA0hD5ppt/105747b8d13f0ba2af31b1fa9ed718dd/butterfly_image_in_top_row.png" alt=”The front of a smartphone screen showing the TELUS TV+ mobile app More section screen.” max-width="250"]


How to use the TELUS TV+ mobile app / Navigate through the TELUS TV+ mobile app

How to use the TELUS TV+ mobile app 

How to use the TELUS TV+ mobile app Swiftype Title

Watch live and On Demand programs on your smartphone or tablet with the TELUS TV+ app. 

How to use the TELUS TV+ mobile app Swiftype Description

How to use the TELUS TV+ mobile app / SEO

How to use the TELUS TV+ mobile app  | TELUS Support

Pik TV installation guide / Interstitial Card / Mobile app

The front of a smartphone device showing the Pik TV app on display.

Pik-Mobile app-V2

CustomSwiftype (Page Title) - data-type="string"

CustomSwiftype (Page Title) -  name="title"

CustomSwiftype (Page Title & Page Description) - classname="swiftype"

Pik TV installation guide Swiftype Title

Install Pik to your Apple TV, Android TV, Chromecast with Google TV, Pik TV Media Box, mobile app or Internet browser.