Mobility support

Getting started

Information for new & renewing Mobility customers

Install the My TELUS app

To use **My TELUS** on your device, you need to log in to the app using your online TELUS Mobility account username and password. You can download the **[My TELUS app](https://5660d1c9506d95181252abef.c00.adobe.com/overview?a.deeplink.id=5b16dd3aaa66094879276aeb&ctxa.launch.campaign.trackingcode=REF_Web_Support)** from the **Apple App Store.**

  1. From the Home screen, select **App Store**
  2. Select **Search**
  3. Type **My TELUS** in the Search box, then select **Search**
  4. Select **My TELUS** from the listed results 
  5. Select **Free**
  6. Select **Install**

Install the My TELUS app on iPhone / Steps to install the My TELUS app

Install the My TELUS app on iPhone

Install the My TELUS app on iPhone / Child Article Config

Install the My TELUS app on iPhone / SEO

Learn how to download and install the My TELUS app on your iPhone.

How to find and install the free My TELUS app for Apple iPhone

To use **My TELUS** on your device, you need to log in to the app using your online TELUS Mobility account username and password. You can download the [**My TELUS app**](https://5660d1c9506d95181252abef.c00.adobe.com/overview?a.deeplink.id=5b16dd3aaa66094879276aeb&ctxa.launch.campaign.trackingcode=REF_Web_Support).

  1. From the Applications screen, tap **Google Play.**  
**Note:** If this is your first time using Google Play, you will need to create or sign-in to your Google account. 
  2. Tap the **Search** icon 
  3. Type **My TELUS** in the Search box, then tap **Enter** or **Go**
  4. Select **My TELUS** from the listed results 
  5. Tap **Install**
  6. Tap **OK**

Install the My TELUS app on Android / Steps to install the My TELUS app

Install the My TELUS app on Android

Install the My TELUS app on Android / Child Article Config

Install the My TELUS app on Android / SEO

Learn how to download and install the My TELUS app on your Android device.

How to find and install the free My TELUS app for Android devices

Install the My TELUS app / Parent Article Config

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How to find and install the free My TELUS on your mobile device

Install the My TELUS app | Support | TELUS.com

Here are the alternative ways to get approved for a TELUS Mobility plan with bad or no credit.

With Reserve & Pick Up, you can get the device you want today at one of our TELUS Stores by placing a reservation.

Checking your order status

Everything you need to know about setting up your smartphone, tablet and smartwatches on the TELUS network. 

Everything you need to know about activating or renewing your mobility connection

Step-by-step device guides for your phone, tablet, watch and Smart Hub.

How to successfully activate your phone online

Learn about data usage and roaming restrictions for TELUS Prepaid

Use any Canadian number with your TELUS account, including landline numbers.

Learn how to set up a SIM card and replace your mobile device.

Learn about the eSIM voucher, a new digital alternative to physical SIM cards

Answers to common questions you may have about the TELUS Bring Your Own Device option

Answers to commonly asked questions about the Mobility Refer a Friend Program.

Information on how price matching works as well as instructions on how to apply.

How to place and receive Voice over LTE calls on the TELUS network

Checking if your phone will work with TELUS

Upgrade your device with the TELUS Bring-It-Back™ program 

Here’s a step-by-step guide on how to keep a Bring-It-Back™ device. 

Here’s a step-by-step guide on how to return a Bring-It-Back™ device

Learn how to return your Bring-It-Back™ device without visiting a store with Online Returns. 

Before you trade-in or return your Bring-It-Back™ device, you'll want to prepare it so your account and personal information are protected.

Learn how Tab Carryover affects your bill and Easy Payment balance.

Find your current device balance and understand adjustments

Trade-in Program rules plus tips on how to deactivate, disable or reset your old phone

Information on how Bring-It-Back™ & device balances work

Learn how to complete online renewals and device upgrades in a few easy steps as well as the benefits and options available to you when you upgrade.

Install the My TELUS app

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