Internet support

Getting started

Setting up your Wi-Fi connection 

Create a guest network

If you have the Advanced Wi-Fi Modem (T3200M), you can create a guest network using the [__TELUS Connect app__](https://telus.com/telusconnect).

1. Download and log in to the app using your [__My TELUS__](https://telus.com/mytelus) credentials
2. Navigate to the __Wi-Fi__ tab
3. Scroll to the __Guest Wi-Fi__ section
4. Tap the __Enable button__ [img src="//images.ctfassets.net/9mt4r6ro1ay9/QYY9Mi9gtNuoyYXwyW4Y2/aafa7a6200540574ef6ccf83f208a3f5/GuestWi-FiOn_Highlight.png" alt="Create Guest Network" max-width="300"]

5. To customize the network name and password, tap __Edit__

Create a guest network (Actiontec T3200M) /  Guest network setup (T3200M)

Create a guest network (Actiontec T3200M)

Create a guest network (Actiontec T3200M) / Child Article Config

A guest network is a secondary network that provides secure Internet access for your guests. This network can have a different password from your main network. Devices connected to the guest network will be able to access the internet, but not other shared files, printers, network storage, etc.

Create a guest network (Actiontec T3200M) / SEO

Create a guest network on your T3200M Modem

Create a guest network on your T3200M Modem to securely share Internet access with friends.

To set up or modify your guest network, you will have to log into your modem. In order to do so, type in 192.168.1.254 into the address bar of your web browser.

![](//images.ctfassets.net/9mt4r6ro1ay9/3h24IS03puMCyCceyaSQSU/9b8000842ae7260c4c852bc21e756fbb/URL_Bar_3_copy.png)

Use the username and password fields at the top right of the page to log in. The username is **_admin_** and the password is **_telus_** unless you have changed the default settings. If you have previously changed the default settings and can’t remember your password, you will have to [**restore your router to default settings**](/support/article/reset-zyxelvsg-1432-modem).

Once you have logged in, click on the **Wireless** tab at the top.

![](//images.ctfassets.net/9mt4r6ro1ay9/8t1VSKTS9iOouAkim2EEi/24c2a3ef8cc2fd8e7d7ecf55430de30e/ZyXEL-Navigation.png)

On the **wireless settings page** , select the **Additional WLANs** tab.

![](//images.ctfassets.net/9mt4r6ro1ay9/5X1zaxjODuIKisOQSMGSsM/f271527152e105357e8aceaacdb4d5d9/ZyXEL-WLAN.png)

Then, click on the icon under **Modify** on the right side of the page on the same line as Guest1 SSID. See the red box below.

![](//images.ctfassets.net/9mt4r6ro1ay9/4h9WrpWVyUGkqYaqOgkYK8/1a563981227908a97391e58d7b9e5e8f/Modify-Zyxel.png)

On this page, you will be able to enable and customize your guest network settings.

**Wireless Network Setup**

  1. **Wireless:** Enable 
  2. **Wireless Network Name (SSID):** If you would like to create a custom network name for the guest network, you can customize it here. Make sure the name has the words “Guest” on it for your reference. If you do not want to create a custom network name, leave this field as is. 
  3. **Hide SSID:** Unchecked 
  4. **Client Isolation:** Checked 
  5. **MBSSID/LAN Isolation:** Checked 
  6. **Internet Only:** Checked 
  7. **Enhanced Multicast Forwarding:** Unchecked 

![](//images.ctfassets.net/9mt4r6ro1ay9/4PBzOWcEzuSOIG8oGyuGAW/da24c24493e147bff8df5d1bd94fce62/AP-Edit-1.png)

**Security Mode**  

  1. **Security Mode:** Mixed WPA2-PSK/WPA-PSK 
  2. **Generate password automatically:** Unchecked 
  3. **Password:** Click on the textbox and type in the password you would like to use for your guest network. It is recommended this password is not the same as your main network password. 
  4. **Encryption:** AES 
  5. **Group Key Update Timer:** 1800 

When you are done, press “Apply’ to complete the guest network setup.

![](//images.ctfassets.net/9mt4r6ro1ay9/3dEwiJpmN20402a8a20gGw/f880749477fdd2c8c7de088f89bd55ae/AP-Edit-2-1.png)

Create a guest network (ZyXEL) / Guest Network Setup ( ZyXEL VSG-1432)

Create a guest network (ZyXEL)

Create a guest network (ZyXEL) / Child Article Config

A guest network is a secondary network that provides secure internet access for your guests. This network can have a different password from your main network. Devices connected to the guest network will be able to access the internet, but not other shared files, printers, network storage, etc.

Create a guest network (ZyXEL) / SEO

Create a guest network on your ZyXEL Modem

Create a guest network on your ZyXEL Modem to securely share internet access with friends.

If you have the Actiontec V1000H/V2000H Modem, you can create a guest network.

To set up or modify your guest network, you need to log into your modem by entering **192.168.1.254** into the address ar of your web browser.

![](//images.ctfassets.net/9mt4r6ro1ay9/3h24IS03puMCyCceyaSQSU/9b8000842ae7260c4c852bc21e756fbb/URL_Bar_3_copy.png)

To log in to your modem, find the admin login information located on the sticker on the side of the modem. Enter the information in the username and password fields at the top right of the page.  

**Note**: If you have previously changed the default settings and can’t remember your password, you will have to **[reset your router to default settings](/support/article/reset-actiontec-v1000h-modem)**.

Once you have logged in, select the **Wireless Setup** tab at the top.  

![](//images.ctfassets.net/9mt4r6ro1ay9/2dez8I2MI0IsQ8osmagKwm/43986e14c6d2516af4965202da7f6ce6/Wireless_Setup.png)

You will now be able to enable and customize your guest network settings.

  1. **Wireless Radio**: Enable 
  2. **Select SSID**: Select TELUS1234-**Guest**-2.4G (or 5G). The “1234” digits will differ according to your modem 
  3. **SSID State**: Enable 
  4. **SSID Guest**: Enable 
  5. **SSID Broadcast**: Enable 
  6. **SSID Name**: If you would like to create a custom network name for the guest network, you can customize it under the SSID Name section. Make sure the name has the words “ **Guest** ” on it for your reference. If you do not want to create a custom network name, leave this field as is 
  7. **Security**: WPA2 
  8. **WPA Type**: WPS2 
  9. **Encryption Type**: AES 
  10. **Security Key Type**: Select “Use Custom Key/Passphrase”. Then click on the textbox below and type in the password you would like to use for your guest network. It is recommended this password is not the same as your main network password 

When you are done, select **Apply** to complete the guest network setup.

Example:  

![](//images.ctfassets.net/9mt4r6ro1ay9/QDF0dy1ccKcEUogagwyCS/eeae62ff02f3d4a5bd1834f5fe43dd35/Basic_Settings_Not_Dual_Band.png)


Create a guest network (Actiontec V1000H/V2000H) / Guest network setup (Actiontec V1000H/V2000H)

Create a guest network (Actiontec V1000H/V2000H) 

Create a guest network (Actiontec V1000H/V2000H) / Child Article Config

Create a guest network (Actiontec V1000H/V2000H) / SEO

Create a guest network (Actiontec V1000H/V2000H)

Create a guest network on Actiontec  V1000H/V2000H modems to securely share internet access with friends.

If you have an Actiontec T1200H or T2200H Modem, you can create a guest network.

To set up or modify your guest network, you need to log into your modem by entering **192.168.1.254** into the address bar of your web browser.

![](//images.ctfassets.net/9mt4r6ro1ay9/3h24IS03puMCyCceyaSQSU/9b8000842ae7260c4c852bc21e756fbb/URL_Bar_3_copy.png)

To log in to your modem, find the admin login information located on the sticker on the side of the modem. Enter the information in the username and password fields at the top right of the page.  

**Note**: If you have previously changed the default settings and can’t remember your password, you will have to **[reset your router to default settings](/support/article/reset-actiontec-t12002200h-modem)**.

Once you have logged in, select the **Wireless Setup** tab at the top.  

![](//images.ctfassets.net/9mt4r6ro1ay9/2dez8I2MI0IsQ8osmagKwm/43986e14c6d2516af4965202da7f6ce6/Wireless_Setup.png)

You will now be able to enable and customize your guest network settings.

  1. **Wireless Radio**: Enable 
  2. **Select SSID**: Select TELUS1234-**Guest**-2.4G (or 5G). The “1234” digits will differ according to your modem 
  3. **SSID State**: Enable 
  4. **SSID Guest**: Enable 
  5. **SSID Broadcast**: Enable 
  6. **SSID Name**: If you would like to create a custom network name for the guest network, you can customize it under the SSID Name section. Make sure the name has the words “ **Guest** ” on it for your reference. If you do not want to create a custom network name, leave this field as is 
  7. **Security**: WPA2 
  8. **WPA Type**: WPS2 
  9. **Encryption Type**: AES 
  10. **Security Key Type**: Select “Use Custom Key/Passphrase”. Then click on the textbox below and type in the password you would like to use for your guest network. It is recommended this password is not the same as your main network password 

When you are done, select **Apply** to complete the guest network setup.

Example:  

![](//images.ctfassets.net/9mt4r6ro1ay9/QDF0dy1ccKcEUogagwyCS/eeae62ff02f3d4a5bd1834f5fe43dd35/Basic_Settings_Not_Dual_Band.png)

Create a guest network (Actiontec T1200H/T2200H) / Guest network setup (Actiontec T1200H/T2200H)

Create a guest network (Actiontec T1200H/T2200H)

Create a guest network (Actiontec T1200H/T2200H) / Child Article Config

Create a guest network (Actiontec T1200H/T2200H) / SEO

Create a guest network on Actiontec T1200H/T2200H modems to securely share internet access with friends.

Create a guest network / Parent Article Config

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Create a guest network with your wifi modem

Create a guest network | Support | TELUS.com

Get detailed information and troubleshooting tips for your Optik TV and Internet

Information on your modem, where to find it and how to install it

Follow these instructions to install your T3200 modem

Let's help you self-install your TELUS Wi-Fi Hub with these instructions.

Here’s a quick interactive guide to help you in your installation

Instructions on activating TELUS services after your home is TELUS QuickConnect-enabled

Follow these instructions on Optik Network Terminal (ONT) installation.

Follow these instructions to install the ONT 

Learn how to set up and use the ICI TOU.TV app along with steps to fix common issues.

Setting up your Internet for the first time

How to join your Wi-Fi

Follow these steps on how to change network name & password on the TELUS Connect app

Create a guest network

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