1. Power down the camera
2. Detach any camera cables that have been secured
3. Use a screwdriver to loosen the small screw at the base of the camera
4. Slide the camera off the mounting plate
5. Remove the mounting plate from the wall by unscrewing the two screws
6. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the camera name
   c. Select __Remove Device__ to remove the old device from your list
   d. Select __Delete__
7. Follow the instructions to set up your new [Outdoor Camera (V723 Model)](https://www.telus.com/en/support/article/install-outdoor-camera-v723-model "Installing your Outdoor Camera (V723 model)")

How to swap your Outdoor Camera (V723) / Steps to replace your Outdoor Camera (V723) 

1. Prepare the following in a box:
   - The defective camera and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number 
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number PR142924
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search “print a return label” and generate the label online with the policy number above
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Outdoor Camera (V723) / How to return the defective Outdoor Camera (V723 model)

How to swap your Outdoor Camera (V723)

How to swap your Outdoor Camera (V723) / SEO

 Learn how to replace and return a defective Outdoor Camera (V723).

How to swap your Outdoor Camera (V723) | TELUS Support

Video camera swap guides / How to swap your Outdoor Camera (V723) / Interstitial Card

Outdoor camera (V723 model)

1. Power down the camera
2. Detach any camera cables that have been secured
3. Use a screwdriver to remove the two screws securing the camera to the wall
4. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the camera name
   c. Select __Remove Device__ to remove the old device from your list
   d. Select __Delete__
5. Follow the instructions to install your new [Outdoor Camera (V722)](https://www.telus.com/en/support/article/install-outdoor-camera-v722-model "Installing your Outdoor Camera (V722 model)")


How to swap your Outdoor Camera (V722) / Steps to replace your Outdoor Camera (V722)

1. Prepare the following in a box:
   - The defective camera and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
2. Take the sealed box to [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the Canada Post website, search “print a return label” and generate the label online with the policy number above.
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Outdoor Camera (V722) / How to return your defective outdoor camera (V722 model)

How to swap your Outdoor Camera (V722)

How to swap your Outdoor Camera (V722) / SEO

Learn how to replace and return your Outdoor Camera (V722).

How to swap your Outdoor Camera (V722) | TELUS Support

Video camera swap guides / How to swap your Outdoor Camera (V722) / Interstitial Card

Outdoor camera V722

1. Power down the camera
2. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the camera name
   c. Select __Remove Device__ to remove the old device from your list 
   d. Select __Delete__
3. Follow the instructions on how to [install your new Indoor Camera V523](https://www.telus.com/en/support/article/install-indoor-camera-v523-model "Installing your Indoor Camera (V523 model)")

How to swap your Indoor Camera (V523) / Steps to replace your Indoor Camera (V523)

1. Prepare the following in a box:
   - The defective camera and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search “print a return label” and generate the label online with the policy number above. 
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Indoor Camera (V523) / How to return your defective Indoor Camera (V523)

How to swap your Indoor Camera (V523)

How to swap your Indoor Camera (V523) / SEO

Learn how to replace and return your Indoor Camera (V523).

How to swap your Indoor Camera (V523) | TELUS Support

Video camera swap guides / How to swap your Indoor Camera (V523) / Interstitial Card

V523-Top Header Image

1. Unplug the power cable from the outlet
2. If the camera is mounted, unscrew the base from the mounting bracket and then unscrew the mounting bracket from the wall
3. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the camera name
   c. Select __Remove Device__ to remove the old device from your list 
   d. Select __Delete__
4. Follow the instructions on how to [install your new Indoor Camera (V522)](https://www.telus.com/en/support/article/install-your-indoor-camera "Installing your Indoor Camera (V522 model)")

How to swap your Indoor Camera (V522) / Steps to replace your Indoor Camera (V522)

How to swap your Indoor Camera (V522) / How to return your defective Indoor camera (V522 model)

How to swap your Indoor Camera (V522)

How to swap your Indoor Camera (V522) / SEO

Learn how to replace and return your Indoor Camera (V522).

How to swap your Indoor Camera (V522) | TELUS Support

Video camera swap guides / How to swap your Indoor Camera (V522) / Interstitial Card

Indoor Camera

1. Shut off the power to the doorbell camera and then test to ensure it is not powered on![Test camera shut off](//images.ctfassets.net/9mt4r6ro1ay9/qJl6IeFSSHXg7KFiXkSPC/4183af123b7c35359b37273eac1d4dd0/Test_camera_shut_off.png)
2. Using a screwdriver, unscrew the screw at the bottom to detach the doorbell camera 
3. Unscrew the two terminal screws on the mounting bracket and remove the doorbell wires
4. Unscrew and remove the mounting bracket from the wall
5. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the camera name
   c. Select __Remove Device__ to remove the old device from your list 
   d. Select __Delete__
6. Follow the instructions on how to [install your new Doorbell Camera ](https://www.telus.com/en/support/article/install-your-doorbell-camera "Installing your Doorbell Camera")

How to swap your Doorbell Camera / Steps to replace your Doorbell Camera

1. Prepare the following in a box:
   - The defective camera and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number 
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search “print a return label” and generate the label online with the policy number above. 
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking