You're currently in Personal Support. If you're a Business customer, visit our

newNotificationBanner

1. Remove the lock cover by unscrewing the screw using a drill or screwdriver![Swap door lock 1](//images.ctfassets.net/9mt4r6ro1ay9/57ol7YsA0nol4QScqLgiVp/d6f12420211d49c9e361f0d80c36634d/swap_door_lock_1.png)
2. Unscrew the lock from the back plate![Swap door lock 2](//images.ctfassets.net/9mt4r6ro1ay9/3WAJUIXQF3VxtaWxVK38ML/86eedfe56228a02217ed29feb9bfeaa2/swap_door_lock_2.png)
3. Unplug the interior cable![Swap door lock 3](//images.ctfassets.net/9mt4r6ro1ay9/4gAOhZmVhff0QLS3kTAlBX/f1f4dd033b4ea76012ecce14f5bafbfc/swap_door_lock_3.png)
4. Unscrew the back plate to remove it off the door![Swap door lock 4](//images.ctfassets.net/9mt4r6ro1ay9/1L6hAGcgay0bXynv5WxPXv/2e5c198d0e247021344057d8262ec1e5/swap_door_lock_4.png)
5. Remove the keypad from the door![Swap door lock 5](//images.ctfassets.net/9mt4r6ro1ay9/3EE9T0GNSoqlHP4niVmWra/5855ec55b0af46bf4208b47d5745c193/swap_door_lock_5.png)
6. Remove the latch![Swap door lock 6](//images.ctfassets.net/9mt4r6ro1ay9/1ltZjtj9SFvlviorISOSSK/d7b245784b599f869d2c24f02cab48e3/swap_door_lock_6.png)
7. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the device name
   c. Select __Remove Device__ to remove the old device from your list 
   d. Select __Delete__
8. Follow the instructions to [install your new Smart Door Lock](https://www.telus.com/en/support/article/install-smart-door-lock "Installing your Smart Door Lock")

How to swap your Smart Door Lock / Steps to replace your Smart Door Lock

1. Prepare the following in a box:
   - The defective door lock and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number 
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search “print a return label” and generate the label online with the policy number above. 
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Smart Door Lock / How to return your defective Smart Door Lock

How to swap your Smart Door Lock

How to swap your Smart Door Lock Swiftype Title

Learn how to replace and return your Smart Door Lock.

How to swap your Smart Door Lock Swiftype Description

How to swap your Smart Door Lock / SEO

How to swap your Smart Door Lock | TELUS Support

Automation devices swap guides / How to swap your Smart Door Lock / Interstitial Card

Weiser Smartcode 10 and Weiser HomeConnect 620

Weiser smartlocks

1. If your Smart Light Bulb came with a switch blocker, unscrew the plastic clip from the light switch, or slide the switch blocker to the side to allow the switch to be turned off.[img src="//images.ctfassets.net/9mt4r6ro1ay9/2CunsT4UtNWW5olwlOAzIX/b2946b236ed8f2012ba6734d9136d579/Switch_blocker.png" alt="Switch blocker" max-width=250"]
2. Turn off power to the Smart Light Bulb.
3. Remove the light bulb from the light socket or lamp.
4. From the TELUS SmartHome app:
   i. Select __Manage Devices__ from the main menu
   ii. Select the three dots next to the device name
  iii. Select __Remove Device__ to remove the old device from your list 
   iv. Select __Delete__
5. Follow the instructions to [install your new Smart Light Bulb ](https://www.telus.com/en/support/article/install-smart-light-bulb "Installing your Smart Light Bulb") 

How to return your defective Smart Light Bulb
1.  Prepare the following in a box:
•	The defective Smart Light Bulb and all its parts, including all accessories (ex. switch blocker hardware)
•	The first page of your TELUS bill or a paper with:
  i. Full account number
  ii.	First and last name of the account holder
  iii.	Phone number associated with the account
2. Take the sealed box to Canada Post to return to TELUS at no charge
•	Quote the return ID number PR142924
•	Alternatively, you can visit the [Canada Post Returns Portal](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2) and generate a label online with the policy number above.
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking


How to swap your Smart Light Bulb / Steps to replace your Smart Light Bulb

1. Prepare the following in a box:
   - The defective light bulb and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number 
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search "print a return label” and generate the label online with the policy number above. 
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Smart Light Bulb / How to return your defective Smart Light Bulb

How to swap your Smart Light Bulb

How to swap your Smart Light Bulb Swiftype Title

Learn how to replace and return your Smart Light Bulb.

How to swap your Smart Light Bulb Swiftype Description

How to swap your Smart Light Bulb / SEO

How to swap your Smart Light Bulb | TELUS Support

Automation devices swap guides / How to swap your Smart Light Bulb / Interstitial Card

Jasco Pro Series LED light Bulb and Sengled Smart Light Bulb are shown. 

Jasco Pro Series and Sengled Smart Light Bulbs

1. Unplug the appliance from the plug
2. Unplug from the wall
3. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the device name
   c. Select __Remove Device__ to remove the old device from your list 
   d. Select __Delete__
4. Follow the instructions to [install your new Smart Plug (Appliance or Dimmer)](https://www.telus.com/en/support/article/install-smart-plug-appliance-or-dimmer "Installing your Smart Plug (Appliance or Dimmer)") 

How to swap your Smart Plug (Appliance or Dimmer) / Steps to replace your Smart Plug (appliance or Dimmer)

1. Prepare the following in a box:
   - The defective smart plug and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search “print a return label” and generate the label online with the policy number above. 
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Smart Plug (Appliance or Dimmer) / How to return defective Smart Plug

How to swap your Smart Plug (appliance or Dimmer)

How to swap your Smart Plug (Appliance or Dimmer)

How to swap your Smart Plug (Appliance or Dimmer) Swiftype Title

Learn how to replace and return your Smart Plug (appliance or Dimmer).

How to swap your Smart Plug (Appliance or Dimmer) Swiftype Description

How to swap your Smart Plug (Appliance or Dimmer) / SEO

How to swap your Smart Plug (Appliance or Dimmer) | TELUS Support

Automation devices swap guides / How to swap your Smart Plug (Appliance or Dimmer) / Interstitial Card

A row of multiple Smart Plugs for appliances or dimmers.

Smart Auo Devices:swap guides interstitial - Smart Plug (appliance or dimmer)

1. Shut off the power to the Smart Thermostat and then test to ensure it is not powered on![Test camera shut off](//images.ctfassets.net/9mt4r6ro1ay9/qJl6IeFSSHXg7KFiXkSPC/4183af123b7c35359b37273eac1d4dd0/Test_camera_shut_off.png) 
2. Carefully remove the faceplate from the backplate by slowly pulling the face plate towards you
3. Take a photo of how the wires are connected to the backplate to help with installing the replacement
4. Carefully remove the wires by pressing the white tab and gently pulling on the wires![Swap thermostat 1](//images.ctfassets.net/9mt4r6ro1ay9/4mSeuNVvqzFzRsZWqWOmEA/0bcc5234bcec0bf79231218d025decd2/swap_thermostat_1.png)
5. Unscrew the three screws, then remove the backplate from the wall![Swap thermostat 2](//images.ctfassets.net/9mt4r6ro1ay9/2CEO6WpuTlSwkXUIUZLp36/73d5471929e1ae5d3c3032fab259b3d1/Smart_Thermostat_remove_from_wall.png)
6. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the Smart Thermostat's name
   c. Select __Remove Device__ to remove the old device from your list 
   d. Select __Delete__
7. Follow the instructions to [install your new Smart Thermostat](https://www.telus.com/en/support/article/install-smart-thermostat "Installing your Smart Thermostat")

How to swap your Smart Thermostat / Steps to replace your Smart Thermostat

1. Prepare the following in a box:
   - The defective thermostat and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search “print a return label” and generate the label online with the policy number above. 
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Smart Thermostat / How to return your defective Smart Thermostat

How to swap your Smart Thermostat

How to swap your Smart Thermostat Swiftype Title

Learn how to replace and return your Smart Thermostat.

How to swap your Smart Thermostat Swiftype Description

How to swap your Smart Thermostat / SEO

How to swap your Smart Thermostat | TELUS Support

Automation devices swap guides / How to swap your Smart Thermostat / Interstitial Card

Smart Thermostat

1. Unplug the device from the wall 
2. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the device name
   c. Select __Remove Device__ to remove the old device from your list 
   d. Select __Delete__
3. Follow the instructions to [install your new Smart Range Extender](https://www.telus.com/en/support/article/install-smart-range-extender "Installing your Smart Range Extender")

How to swap your Smart Range Extender / Steps to replace your Smart Range Extender

1. Prepare the following in a box:
   - The defective range extender and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search “print a return label” and generate the label online with the policy number above. 
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Smart Range Extender / How to return your defective Smart Range Extender

How to swap your Smart Range Extender

How to swap your Smart Range Extender Swiftype Title

Learn how to replace and return your Smart Range Extender.

How to swap your Smart Range Extender Swiftype Description

How to swap your Smart Range Extender / SEO

How to swap your Smart Range Extender | TELUS Support

Automation devices swap guides / How to swap your Smart Range Extender / Interstitial Card

Smart Range Extender

1. Disconnect the power to your garage door opener![Disconnect power to garage door opener](//images.ctfassets.net/9mt4r6ro1ay9/7rRkTtxf2BnlzW2DYqQ4K1/7273bc06a8e85e701d08c85387ce66b6/Disconnect_power_to_garage_door_opener.png)
2. Remove the Smart Garage Door Opener power supply from the power outlet. If required, remove the screw securing the power supply to the outlet
3. Remove the power cord from the Smart Garage Door Opener
4. Disconnect the wires from the Smart Garage Door Opener to the push button wall console terminals on your garage door opener
5. Depending on the installation, detach the Smart Garage Door Opener from either the ceiling or mounting bracket![Swap garage door opener](//images.ctfassets.net/9mt4r6ro1ay9/5XqlJBcoRKUb61DdcV7FyC/37f769a806d93b2afbc83b15c652366f/swap_garage_door_opener.png)
6. Locate your tilt sensor mounted on your garage door
7. Remove the tilt sensor by inserting a flathead screwdriver into the notch on the side
8. Remove the tilt sensor mounting plate from the garage door
9. From the TELUS SmartHome app:
   a. Select __Manage Devices__ from the main menu
   b. Select the three dots next to the garage door name
   c. Select __Remove Device__ to remove the old device from your list 
   d. Select __Delete__
10. Follow the instructions to [install your new Garage Door Opener](https://www.telus.com/en/support/article/install-smart-garage-door-opener "Installing your Smart Garage Door Opener")

How to swap your Smart Garage Door Opener  / Steps to replace your Smart Garage Door Opener

1. Prepare the following in a box:
   - The defective garage door opener and all its parts, including all the cables and accessories
   - The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
2. Take the sealed box to Canada Post to return to TELUS at no charge 
   - Quote the return ID number __PR142924__
   - Alternatively, you can visit the [Canada Post](https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s2 "Canada Post") website, search “print a return label” and generate the label online with the policy number above. 
3. Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

How to swap your Smart Garage Door Opener / How to return your defective Smart Garage Door Opener

How to swap your Smart Garage Door Opener

How to swap your Smart Garage Door Opener Swiftype Title

Learn how to replace and return your Smart Garage Door Opener.