Mobility support

Learning about your services

Tracking & managing your data

Activate mobility data

Turn on your iPhone or iPad and follow the Setup Assistant. The Setup Assistant walks you through the setup process, including connecting to a Wi-Fi network, signing in or creating an Apple ID, setting up iCloud, turning on recommended features such as Location Services and Find My iPhone, and activating iPhone.  

You can also restore your device from an iCloud or iTunes backup during setup. To set up your Apple device via iTunes:

  1. Ensure that the latest iTunes is installed on your computer 
  2. Connect your iPhone or iPad to your computer using the USB cable that came in the box or a compatible cable 
  3. iTunes will start automatically and will prompt you to install an update to the carrier settings 
  4. Select **Update Settings**
  5. iTunes will install data, SMS and Voice services onto your smartphone 
  6. Navigate to **Settings** > **General** > **About**. Ensure that **Carrier** is listed as **TELUS**

Learn more about setting up an [iPhone](http://apple.com/support/iphone/) or [iPad](http://apple.com/support/ipad/).  

**Note**: TELUS cannot provide technical phone support for non-TELUS phones. After unlocking a phone, your warranty may no longer be valid.

Activate data on on iPhone or iPad / Steps to set up and activate data on your Apple device

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__APN settings__

APN (Access Point Name) settings are required to access the internet and to send multimedia picture messages (MMS). Your device reads the APN settings to set up a connection between the network and the internet.

Usually, your device will automatically enable these settings after your SIM is inserted. However, sometimes you will need to input them manually.

__Verify your cellular data/APN settings__

1. After inserting your TELUS SIM card for the first time, turn off your device, wait 5 seconds and then turn it back on 
2. Turn Wi-Fi off, then try visiting a website. If it’s not working, input the correct APN settings by following the steps below
   - **Note**: If a data block has been enabled on your account, you will be unable to access the data network (or MMS). See [**Data blocking for mobile devices**](https://www.telus.com/en/support/article/understanding-data-overage-charges).

Activate data on your Android device / About APN settings – and how to tell if yours are correct

1. Navigate to the **APN settings** menu of your device. If you have trouble finding the menu, search for APN Settings in our [**Device Simulators**](https://www.telus.com/en/support/topic/mobility/devices?hash=brand-manufacture#brand-manufacture) or consult your device’s user guide
2. To add new APN Settings (the wording in your menu may vary slightly): 

 * Select **Mobile networks** , **Cellular networks** or similar 
 * Select **Access Point Names**
 * Select **New APN** , the **+** icon, or **Add**
3. Update the form fields with the **TELUS APN settings** in the table below. 
This table lists the correct APN settings for our 3G (HSPA) or 4G LTE services. Other fields may be present. They can be left blank and unchanged, and they will not impact your use of the service
 - **Note**: Enter the details exactly as listed below. Errors may prevent the service from working. 
<table> <tr> <th> Field </th> <th> Entry </th> <th> Details </th> </tr> <tr> <td> Name </td> <td> TELUS </td> <td> The name is only the description of the APN, and does not impact the settings on device. For convenience, enter TELUS. </td> </tr> <tr> <td> APN </td> <td> sp.telus.com </td> <td> Access Point Name: Data and picture messaging will not work without this entry. </td> </tr> <tr> <td> MMSC </td> <td> http://aliasredirect.net/proxy/mmsc </td> <td> MMSC settings allow the handset to send and download picture and video messages (MMS). Some incoming MMS will still display without these settings. However, it will be impossible to send any MMS without them. </td> </tr> <tr> <td> MMS Proxy </td> <td> mmscproxy.mobility.ca </td> <td> As above. </td> </tr> <tr> <td> MMS Port </td> <td> 8799 </td> <td> As above. </td> </tr> <tr> <td> MCC </td> <td> 302 </td> <td> Mobile Country Code: Unique identifier for the mobile phone operator/carrier. </td> </tr> <tr> <td> MNC </td> <td> 220 </td> <td> Mobile Network Code: Another unique identifier. </td> </tr> <tr> <td> APN type </td> <td> default,supl,mms </td> <td> Note: Do not leave any spaces when entering default,supl,mms for services used on APN. When an application accesses the network, it provides an APN type when it requests access for data. If default,supl,mms is not an option, choose internet&MMS; option from list. </td> </tr> </table>
4. Save if needed
 - **Note**: Some devices will save APN settings automatically. Others require you to save by clicking **more** or **menu** , or following a prompt. Consult your device user guide if you are having trouble finding the settings. 
5. Verify that your settings are working by turning off Wi-Fi and accessing the internet using your cellular network. If it does not work, turn the phone off for few seconds, then turn it back on. Often rebooting the device is necessary for new APN settings to start working

Activate data on your Android device / Change your APN settings

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Learn more about our Relay Service for persons who are deaf,  hard of hearing or with speech disabilities

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Information on Peace of Mind plans and important details about data usage

Save more as you grow your family.

Get up to 3 GB of data at 3G data speeds when you bring your own device. Starter plans are only available online at our Koodo brand.

Our Unlimited plans are designed to help you have the optimal experience of endless data without having to worry about overage fees.

Information on our Mobility plans

How to make or disconnect a conference call on your mobile phone

How to set up and use call forwarding options on your mobile device

How to manage or change your ten Favourite Numbers using My Account

Information about the TELUS Wi-Fi Calling service for Apple and Android devices

Information on the TELUS Wi-Fi Calling feature

Learn how to use TELUS Call Display+

Understand your local calling areas to avoid long-distance charges.

How to access Facebook

Learn more about the new feature that will identify you to the person that you’re calling.

Information on calling features

Learn about E911, NG911 and service locations, and tips for VoIP Android apps to use 9-1-1 service.

Canada-wide special and emergency numbers in the TELUS network

Learn about specific absorption rate and mobile device regulations

Information on the Alert Ready wireless public alerting system.

Wireless Public Alerting (WPA) description and device compatibility list

Service is being developed in Canada but is not yet available.

Information on emergencies and public safety

How to protect yourself from unsolicited calls and text messages

Learn more about the new free feature that helps screen out unwanted robo-callers

Learn more about “verified” calling numbers using the call validation feature.

Preventing unwanted calls

Information and troubleshooting TELUS Action with Google Home and Google Assistant

Information on TELUS Skill and Alexa powered devices.

TELUS actions on virtual voice assistants

What you'll need to use NFC Mobile Payments

Paying for purchases with your phone

Safe ways to keep your phone clean during COVID-19.

Cleaning your phone

Information on program eligibility, enrollment process and frequently asked questions.

TELUS Wireless Ambassador Retiree (TWAR) Program

How to figure out if a suspicious message received on your device is spam

What to do if you’re the victim of identity theft or fraud

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Troubleshoot and rid your phone of unwanted iMessages

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Preventing & reporting spam or fraud

How to send photos and videos by text message

Information on Apple's iOS iMessage service for iOS devices

Information about the network update on photo and video messaging and browsing for TELUS Prepaid.

Pricing for sending and receiving text, picture and video messages

How to determine the number of text messages you've sent or received

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Texting to landline phone numbers was discontinued by TELUS on March 22, 2016

Information on messaging: SMS, text & iMessage

Instructions for setting up voicemail on your mobile device

How to create or select a personal voicemail greeting

Instructions for listening to your voicemail messages

Change your mailbox language to English, French or Cantonese.

Deliver Voicemail as an audio file to your text message inbox

Tips on setting up and using Voicemail to Text from TELUS

How to use or activate Visual Voicemail

How to activate and use Visual Voicemail

Instructions to reset your voicemail password

How to set-up & access voicemail messages while travelling

Information on Voicemail

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Information on the Huawei app store

Information on Apple TV+ & Apple Arcade offer

Information on Drive+

Get to know what Stream+ is, how it works and how to manage it after you’ve added it to your Mobility plan.

Learn how to add additional services and manage them in your existing My TELUS account.

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Information on our virtual assistant

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