Contact Us

Need help with any of your TELUS services?

Get the My TELUS app

Help with account and billing

Get support for some of the most commonly asked for account and billing transactions.

View common transactions


TELUS Assist is our 24/7 virtual assistant that answers your questions instantly. If you still need help, TELUS Assist will direct you to a live agent.

Ask TELUS Assist

Customer forum

Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.

Visit the Neighbourhood

Step-by-step device guides

Learn how to get the most out of your phone, tablet, smartwatch or Smart Hub with our how-to tutorials.

Find your help guide

Order status

Here you can check the status of your Mobility order.

Check order status

Network status

Here you can check for any network or service issues in your area.

Check network status

Prefer to be social?

Contact us @TELUSSupport on X (formerly Twitter) for assistance.

Send us a direct message

What else can I do online?

Log in to My TELUS

My TELUS is the best way to manage your account. View and pay your bills, check your data, change your plan, and more.

Visit My TELUS

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