Contact Us
Need help with any of your TELUS services?
Get the My TELUS app
Help with account and billing
Get support for some of the most commonly asked for account and billing transactions.
View common transactions
Chat
TELUS Assist is our 24/7 virtual assistant that answers your questions instantly. If you still need help, TELUS Assist will direct you to a live agent.
Ask TELUS Assist
Customer forum
Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.
Visit the Neighbourhood
Step-by-step device guides
Learn how to get the most out of your phone, tablet, smartwatch or Smart Hub with our how-to tutorials.
Find your help guide
Network status
Here you can check for any network or service issues in your area.
Check network status
Prefer to be social?
Contact us @TELUSSupport on X (formerly Twitter) for assistance.
Send us a direct message
What else can I do online?
Log in to My TELUS
My TELUS is the best way to manage your account. View and pay your bills, check your data, change your plan, and more.
Visit My TELUS