Unresolved Concerns

Contact TELUS Management Escalation Team

Have your concerns heard

We’re deeply motivated to do what’s best for our customers by ensuring that your concerns are addressed. Once you reach out to us, the TELUS Management Escalation team will respond thoughtfully and promptly.

1. You are

When you log into your account you give us access to help you quicker. Otherwise, please fill out the form below. Are you looking for the TELUS CEO email address? The best way to have your concerns addressed is by submitting your issue to the TELUS Management Escalation Team.

2. Contact Information

3. How would you like to be contacted?

4. Tell us about your concerns

Account Type

Please be advised that this option is currently not supported for residential customers.

For assistance with wireless accounts (including Mobility, Prepaid and Employee Purchase Plans), please call 1-866-558-2273.

For assistance with Home Services (including Internet, TV, Home Phone and Security), please call 1-888-811-2323.

You can also get support using our Virtual Assistant by clicking on the icon at the bottom right of your screen.