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Heads up: On May 8, you may receive a test from Canada’s Alert Ready service on your mobile device. Details >

Unresolved Concerns

Contact TELUS Management Escalation Team

Have your concerns heard

We’re deeply motivated to do what’s best for our customers by ensuring that your concerns are addressed. Whether you reach out to us through live chat or by filling out the email form below, the TELUS Management Escalation Team will respond thoughtfully and promptly.

Live Chat

Connect with our team on Live Chat. If you're a Business customer, please use the form below to submit your escalation request, and we'll get back to you as soon as possible.

Let's Chat

Send us an email

If you’d prefer to connect with us through email, simply fill out the form below and the TELUS Management Escalation Team will respond within one business day.

1. You are

When you log into your account you give us access to help you quicker. Otherwise, please fill out the form below. Are you looking for the TELUS CEO email address? The best way to have your concerns addressed is by submitting your issue to the TELUS Management Escalation Team.

2. Contact Information

3. How would you like to be contacted?

4. Tell us about your concerns

Account Type