Unresolved Concerns

Contact TELUS Management Escalation Team

Have your Business-related concerns heard

Residential customers: Please call 1-866-558-2273 for Mobility or 1-888-811-2323 for Home Services. Once connected to a team member, you can request to speak to the TELUS Management Team. Business customers: Please use the form below and a TELUS Management Team will contact you.

1. Are you an existing Business customer?

Login to My Account

When you log into your account you give us access to help you quicker. Otherwise, please fill out the form below. Are you looking for the TELUS CEO email address? The best way to have your concerns addressed is by submitting your issue to the TELUS Management Escalation Team.

2. Contact information (for Business customers)

3. How would you like to be contacted (for Business customers)?

4. Tell us about your concerns (for Business customers)

Account Type

Residential customers: Please call 1-866-558-2273 for Mobility or 1-888-811-2323 for Home Services. Once connected to a team member, you can request to speak to the TELUS Management Team.