What to do if you suspect identity theft?

1. Submit a ticket at

   norton.com/telus

   , or

2. Call 1-844-388-0386 (Canadian toll-free, 24/7 support)

• An Identity Restoration Specialist will be dedicated to your case from start to finish, to help restore your identity

• The Identity Theft Reimbursement Coverage is here to help. You will be covered for qualified ID theft related expenses as a result of identity theft, up to the limit of your plan. Lawyers and experts, will be provided up to the limit of your plan, if needed to help resolve your case*

*The Identity Theft Reimbursement Coverage, with a limit of up to $25,000 for Basic Plus, up to $100,000 for Premium and up to $1 Million for Premium Plus, is underwritten and administered by American Bankers Insurance Company of Florida, an assurant company, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its members. Please refer to the actual policies for terms, conditions, exclusions of coverage and for the types of experts that may be covered for reimbursement of professional service fees. Experts not specified in the policies will not qualify for reimbursement. Coverage may not be available in all jurisdictions. Review the Summary of Benefits under the Insurance Coverage (Canada) here.

1. File a police report within 24 hours of the incident

2. Contact the issuers of your credit/debit cards to report loss and request replacement cards

3. If your Social Insurance Number has been lost, stolen or compromised, you may want to place fraud alerts with both credit bureaus

   • To place a fraud alert, please call the toll-free numbers:

     • Equifax

       : 1-899-465-7166

     • Transunion

       : 1-800-663-9980

• Service Canada will not replace your SIN card. You must contact your local Service Canada Office

• Applications for SIN confirmation letter can be found online at the

  Service Canada official website

• Contact 1-866-255-7655 for passport replacement if you're in Canada. If you are outside Canada, contact the nearest Government of Canada office abroad