What to do if you suspect identity theft?
This article provides TELUS customers who have purchased TELUS Online Security products with information on what to do if they encounter an identity theft event
This feature is applicable to TELUS Online Security Standard, TELUS Online Security Complete or TELUS Online Security Ultimate customers only.
If you experienced an identity theft event or believe that you have become a victim of identity theft and would like to report this incident, please contact a Norton Member Service & Support Agent for assistance.
Below are the proactive steps you can take:
File a police report within 24 hours of the incident
Contact the issuers of your credit/debit cards to report loss and request replacement cards
If your Social Insurance Number has been lost, stolen or compromised, you may want to place fraud alerts with both credit bureaus
To place a fraud alert, please call the toll-free numbers:
Tips to replace your stolen information
Service Canada will not replace your SIN card. You must contact your local Service Canada Office
Contact 1-866-255-7655 for passport replacement if you're in Canada. If you are outside Canada, contact the nearest Government of Canada office abroad
No one can prevent all cyber crime or identity theft.