YouTube app for Optik TV

Learn about the YouTube app for Optik TV

Get set up

To use the YouTube app, make sure you:

  • Are using a 4K digital box. (Regular HD digital boxes do not have the YouTube app due to technical limitations)
    Note: All Optik TV 4K digital boxes are marked “4K” on the front of the box, as seen here:
  • Subscribe to Optik TV
  • Subscribe to TELUS Internet plan

If you are an existing Optik TV and Internet customer and do not have a 4K digital box to access YouTube, you need to upgrade your digital box. Please contact us at telus.com/contact to speak to a TELUS representative. To learn about the benefits of upgrading, please visit telus.com/4K.

If you are not currently an Optik TV customer, you can view the latest 4K offers at telus.com/4K.

Launch your YouTube app on Optik TV

To launch YouTube via Optik TV:

  • Press the apps button on your remote and select YouTube; OR
  • Tune in to channel 322 in the live TV guide and select OK

You can also launch YouTube on Optik TV directly via your mobile device or computer:

  1. Select the cast icon on your mobile device or computer
    Cast icon
  2. Select the Optik TV box you would like to cast to. Learn more here

Sign in to your YouTube app

You are not required to sign in to use the YouTube app, but doing so gives you the ability to favourite videos and browse recommended content based on your viewership.

On the Optik TV interface:

  1. Scroll to the left to access the menu
  2. Select Sign in
  3. Follow the on-screen instructions to sign in using your mobile device, tablet or computer

On your mobile device:

  1. Select the user image in the upper left-hand corner of the screen
  2. Select Sign in
  3. Follow the on-screen instructions to sign in on your mobile device or computer

Sign out of your YouTube app

  1. Scroll to the left to access the menu
  2. Select Settings
  3. Select Sign out

Link YouTube to your phone

To cast via Optik TV:

  1. Scroll to the left to access the menu
  2. Select Settings
  3. Select Link TV and phone
  4. Follow the on-screen instructions to link with a TV code

To cast via your mobile device or computer:

  1. Select the cast icon on your mobile device or computer
    Cast icon

  2. Select the Optik TV box you would like to cast to

If you have multiple Optik TV boxes in your home, they may be each identify you as "Optik TV client." You can customize the name of each digital box by following these steps:

  1. Press the menu button on your remote and select Settings
  2. Scroll down to TV apps and select Digital box name
  3. Enter your preferred digital box name and hit Save
  4. Reboot your Optik TV box by holding down the power button for 10 seconds

Like and subscribe

To like a video or subscribe to a channel, follow these steps:

  1. While a video is playing, press the options button on your remote
  2. A selection of icons will appear. You can select thumbs up or down to like or dislike the video, and you can select the YouTube icon to subscribe to the channel

Adjust audio or subtitles

  1. While a video is playing, press the options button on your remote
  2. A selection of icons will appear. Select the CC icon for closed captioning
  3. A menu will appear from which you can select your preferred audio or subtitle options
    Note: The program may pause briefly while the settings change, but should resume shortly.
  4. Press the exit button on your remote to remove the options panel

Note: The audio may not be audible when you’ve made changes to the closed captioning settings during playback. If you exit and re-enter the video, the audio will return as normal.

Enable parental controls

The Optik TV parental controls you have set will not control content within the YouTube app. You will need to go into the YouTube settings to enable Restricted mode to hide content you deem inappropriate.

  1. Scroll to the left to access the menu
  2. Select Settings
  3. Scroll to the left to the Restricted mode tile and select OK to enable

Learn more

YouTube has a comprehensive Help page for watching YouTube on TV.

We're always working to improve your Optik TV experience and we're currently working on eliminating a few issues you may encounter while using YouTube. In the meantime, here are our suggestions:

Issue Notes and solution
There are issues with compatibility between the YouTube app and certain TV models (such as the LG UH8500). We are currently working on resolving this issue with our partners. You may be able to continue using the YouTube app by turning off/on your TV or unplugging/replugging the HDMI cord.
Your screen may freeze when scrolling through the suggested videos from the playback screen. We suggest re-entering the video if you encounter this problem.
You may briefly see a white screen before launching the YouTube main screen. You should be able to use the app without issues. This white screen is only temporary and will be corrected shortly.
You may experience some other issues with the YouTube app. We suggest you reboot your Optik TV box by holding down the power button for 10 seconds.

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