Warranty policy and procedures

Learn about the TELUS SmartHome warranty policy and procedures

Warranty policy

All new TELUS SmartHome devices come with a 2-year extended warranty from the time of purchase. Only manufacturer’s defects are covered under the limited warranty. TELUS is not liable for any physical or water damage.

Warranty procedure

To receive a replacement device:

  1. Call TELUS SmartHome Tech Support (1-888-811-2323; Monday-Friday: 8am-10pm MT, or Saturday, Sunday, and Holidays: 9am-9pm MT).
  2. Unplug or unmount your device and pack it in its original packaging or similar.
  3. Print and fill out the form that is emailed to you. Include this form as part of the kit to be shipped back.
  4. Go to your nearest Canada Post location and tell them you are shipping this box to TELUS. Canada Post will accept the box and ship it to us.
  5. Once you receive your replacement device, follow the installation instructions included to pair and mount the product.

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