View live video and manage your video clips

Viewing and managing video in the TELUS SmartHome mobile app

Viewing and managing video in the TELUS SmartHome portal

You can always view the live video of any cameras you have installed at your home.

1. Log in to your TELUS SmartHome mobile app
2. Open the menu at the top left corner of the app
3. Scroll down and select Video
4. Select the video device you want to view. Select the play button

5. To record a clip of your live video, select the button on the top right-hand corner of the video feed. A video recording confirmation message will show up momentarily

Note: The live video stream typically times out at about 3 minutes. To view the live video again, follow the instructions above to initiate the live stream on your mobile app.

Any recorded videos will show up in the Saved videos section of your app.

Note: If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our troubleshooting page.

1. Log in to your SmartHome mobile app
2. Open the menu at the top left corner of the app
3. Scroll down and select Video
4. From the top navigation bar, select Saved
5. Scroll down and select the saved video clip you want to view
6. Open up the filter menu in the top right-hand corner to filter by camera, time of recording or trigger to sort the videos you want to view
   Note: In the filter, the “Other” option is disabled OFF by default. If you want to view all saved clips, please ensure you enable all categories including “Other”.
7. Select the play button on the video(s) you want to view

Once you have videos saved to your account, you can choose to:

• Protect the clip(s): Whether you have a happy moment you want to keep, or footage of a break-in you want to save for your local police in the future, you can protect clips from being overwritten on your account
• Delete clips: Since you have limited space on your account, you can always choose to delete unwanted clips to free up more space for new video clips

Note: Deleted video clips cannot be recovered.

1. Log in to your SmartHome mobile app
2. Open the menu at the top left corner of the app
3. Scroll down and select Video
4. From the top navigation bar, select Saved
5. Scroll down and select the saved video clip(s) you want to protect or delete
6. On the top right-hand corner, select the lock icon to protect these clips
7. On the top right-hand corner, select the garbage icon to delete these clips