View live video and manage your video clips

How to view the live video on any camera installed at your home

Watch this video on viewing and managing videos in the TELUS SmartHome app

Viewing and managing video in the TELUS SmartHome mobile app

Viewing and managing video in the TELUS SmartHome portal

View live videos

You can always view the live video of any cameras you have installed at your home. 

Log in to your TELUS SmartHome mobile app
Open the menu at the top left corner of the app
Scroll down and select
Video
Select the video device you want to view. Select the play button

To record a clip of your live video, select the button on the top right-hand corner of the video feed. A video recording confirmation message will show up momentarily

Note
: The live video stream typically times out at about 3 minutes. To view the live video again, follow the instructions above to initiate the live stream on your mobile app.

View saved videos

Any recorded videos will show up in the Saved videos section of your app.

Note
: If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our troubleshooting page
.

Log in to your SmartHome mobile app
Open the menu at the top left corner of the app
Scroll down and select
Video
From the top navigation bar, select
Saved
Scroll down and select the saved video clip you want to view
Open up the filter menu in the top right-hand corner to filter by camera, time of recording or trigger to sort the videos you want to view.
Note
: In the filter, the “Other” option is disabled OFF by default. If you want to view all saved clips, please ensure you enable all categories including “Other”.
Select the play button on the video(s) you want to view

Manage saved videos

Once you have videos saved to your account, you can choose to:

Protect the clip(s)
: Whether you have a happy moment you want to keep, or footage of a break-in you want to save for your local police in the future, you can protect clips from being overwritten on your account
Delete clips
: Since you have limited space on your account, you can always choose to delete unwanted clips to free up more space for new video clips

Note
: Deleted video clips cannot be recovered.

Log in to your SmartHome mobile app
Open the menu at the top left corner of the app
Scroll down and select
Video
From the top navigation bar, select
Saved
Scroll down and select the saved video clip(s) you want to protect or delete
On the top right-hand corner, select the lock icon to protect these clips
On the top right-hand corner, select the garbage icon to delete these clips

Did this article solve your problem?

Yes

Manage your recording rules

Learn how to navigate and manage your recording rules.

Adjust the image quality of your video cameras

Optimize the image quality of your indoor or outdoor camera

Understanding the privacy of your video cameras

How the privacy of images captured by your cameras is ensured

Using your video services

View and manage your SmartHome Security cameras

Viewing and sharing Highlights in mobile app and web portal

Use Highlights to get a quick summary of what happened in your home throughout the day

Learn about accessibility at TELUS

View live video and manage your video clips

Watch this video on viewing and managing videos in the TELUS SmartHome app

View live videos

View saved videos

Manage saved videos

Did this article solve your problem?

Related articles

Manage your recording rules

Learn how to navigate and manage your recording rules.

Adjust the image quality of your video cameras

Optimize the image quality of your indoor or outdoor camera

Understanding the privacy of your video cameras

How the privacy of images captured by your cameras is ensured

Using your video services

View and manage your SmartHome Security cameras

Viewing and sharing Highlights in mobile app and web portal

Use Highlights to get a quick summary of what happened in your home throughout the day