Videos are slow or lag

Are you trying to access your live video from your mobile app or through the web portal but cannot see a consistent feed? This is likely because your camera is far away from the nearest gateway router or is not connected to the Wi-Fi network properly.

Video devices that periodically disconnect from your network may not have the required bandwidth or signal strength to operate consistently.

Follow these simple steps below to fix connection or lagging issues with your camera.

Experiencing issues only when you are far from your home? Follow the steps below to decrease the stream quality and have your video load faster when you are away from your video camera’s location:

: Make sure to verify your Internet speed. All cameras require at least 2.5 Mbps of upload speed.