Fix speed or connection issues for your Indoor, Outdoor or Doorbell Camera.
Possible causes of connection or lagging issues and solutions
Are you trying to access your live video from your mobile app or through the web portal but cannot see a consistent feed? This is likely because your camera is far away from the nearest gateway router or is not connected to the Wi-Fi network properly.
Video devices that periodically disconnect from your network may not have the required bandwidth or signal strength to operate consistently.
Follow these simple steps below to fix connection or lagging issues with your camera.
Speed up remote connection initiation
Experiencing issues only when you are far from your home? Follow the steps below to decrease the stream quality and have your video load faster when you are away from your video camera’s location:
: Make sure to verify your Internet speed. All cameras require at least 2.5 Mbps of upload speed.
Log in to the
dropdown menu, select the desired Indoor or Outdoor camera