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View and manage your SmartHome Security cameras
Configure indoor/outdoor camera settings with Smart Video Alerts
You can create Smart Video Alerts with Video Object Detection recording rules by drawing virtual tripwires and fenced-in zones to identify when people, animals or cars are on your property. By setting up these rules, your camera will continuously scan your property and notify you of activity that's most important to you.
Important |
We recommend using Video Object Detection instead of Video Motion Detection. Combined with virtual tripwires and fenced-in zones, use Video Motion Detection to minimize unwanted recordings and enhance your perimeter security to gain more insight into activity in your home! |
To create Smart Video Alerts, watch the videos or follow the steps below.
- Open yourSmartHome mobile appor log into theweb portal
- SelectVideofrom the menu on the left-hand side (web portal) or bottom of the screen (mobile app)
- SelectRecording Rulesfrom the list of menu options. If you are in the mobile app, you will need to click theSettingsicon first
- SelectAddon the mobile app orAdd New Rulein the SmartHome web portal
- SelectVideo Analytics
- Select the camera you are adding a rule to
- Select the type of rule that best suits your needs. You can add up to three VOD rules per camera
- Select theSceneryandMinimum Object Detection Size
- Name your recording rule
- Draw your Ground Zone or Tripwire RulePro-tip for Ground Zone rule users: If you have walls or ceilings in the camera's field of view, draw the rule from scratch by selecting theClear Ground Zonebutton located below the drawing box and then draw your rule.
- Identify how long an object must be inside the area of interest before you are notified
- Complete your recording rule settings
Using the Set Minimum Delay Between Clips dropdown menu, select the desired timeframe. This setting determines how long the camera must wait after recording a clip to trigger another recording. The default setting is 3 minutes
Under The Rule will run..., click to selectAt all timesorOnly during the following times. IfOnly during the following timesis selected, you can modify which days of the week to record on and the time for the recording rule to start and stop
Under Except when..., click to select any available exceptions that turn the rule off regardless of the schedule. Options include when the panel is armed away, the panel is armed stay, if a Geo-Device is inside a specified Geo-Fence, etc.
- Select what types of objects you want to be notified of
- Identify what types of notifications you want to receive
- SelectSave
Frequently asked questions
I have a camera setup with Video Motion Detection, how can I create Smart Video Alerts?
Before you can setup Smart Video Alerts, you have to delete your existing Video Motion Detection rules by following these steps:
- Log in to yourSmartHome web portal
- Select theVideocategory in the menu on the left-hand side
- From the top navigation bar, selectRecording Rules
- Select the delete icon on each of the Video Motion Detection recording rules associated with the camera you want setup with Smart Video Alerts
- Follow the steps listed in theConfigure indoor/outdoor camera settings with Smart Video Alerts section
I am getting notified about motion outside of my Ground Zone rule. How can I fix that?
- Log in to the customer web portal
- SelectVideofrom the left-hand column
- SelectRecording Rulesfrom the top of the page
- Select the Video Object Detection rule that you would like to modify
- SelectClear Ground Zone
- One by one, draw each point until you've drawn in the entire ground/floor surface that you would like the camera to monitor
Setting up Video Motion Detection (VMD)
We recommend using Smart Video Alerts instead of Video Motion Detection. To create Smart Video Alerts, please see the section.
Configure indoor/outdoor camera settings with Smart Video Alerts
- Log in to yourSmartHome web portal
- SelectVideofrom the menu on the left-hand side
- From the top navigation bar, selectSettings
- Scroll down. Select theVideo Motion Detectionsetting
- From the top bar, select the video device(s) for which you would like to set up a VMD
- Use your cursor to draw a VMD window on the video. You can draw up to 6 VMD windows per camera
Note
: Make sure you are drawing a skinny rectangle for your VMD window near the entrance of your home. Do not draw these windows over high-traffic areas such as sidewalks, streets or next door.Pro-tips
:- Once you have drawn the VMD, you can also change the sensitivity of the VMD if you find you are getting too many videos
- Make sure to draw a VMD window for each video device that you want to trigger motion-detected recordings
- Save
Set up and manage your doorbell camera recording rules
You can configure and manage videos from your doorbell camera all through your SmartHome mobile app.
Manage your doorbell camera from the mobile app
:- Log in to your TELUS SmartHome mobile app
- Scroll down and selectDoorbell
- SelectSettingsin the top right-hand corner to pull up the options for your doorbell. Here, you can:
Note
: The Settings page may look slightly different on an iOS mobile phone.To troubleshoot the doorbell camera, visit our .
support pages
View live video and manage your video clips
View live videos
:You can always view the live video of any cameras you have installed at your home.
- Log in to your SmartHome mobile app
- SelectVideo
- Select the video device you want to view. Select the play button
- To record a clip of your live video, select the button on the top right-hand corner of the video feed. A video recording confirmation message will show up momentarily
View saved videos
:Any recorded videos will show up in the
Saved videos
section of your app.Note
: If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our troubleshooting page
- Log in to your SmartHome mobile app
- SelectVideo
- From the top navigation bar, selectSaved
- Scroll down and select the saved video clip you want to view
- Open up the filter menu in the top right-hand corner to filter by camera, time of recording or trigger to sort the videos you want to view
- Select the play button on the video(s) you want to view
Manage saved videos
:Once you have videos saved to your account, you can choose to:
- Protect the clip(s): Whether you have a happy moment you want to keep, or footage of a break-in you want to save for your local police in the future, you can protect clips from being overwritten on your account
- Delete clips: Since you have limited space on your account, you can always choose to delete unwanted clips to free up more space for new video clips
Note
: Deleted video clips cannot be recovered.- Log in to your SmartHome mobile app
- SelectVideo
- From the top navigation bar, selectSaved
- Scroll down and select the saved video clip(s) you want to protect or delete
- On the top right-hand corner, select the lock icon to protect these clips
- On the top right-hand corner, select the garbage icon to delete these clips
Manage your recording rules
- Open your SmartHome mobile app or log in to yourSmartHome Security web portal
- SelectVideofrom the menu on the left-hand side (web portal) or bottom of the screen (mobile app)
- From the top navigation bar, selectRecording rules(in the mobile app select settings first)
- To pause a recording rule, selectPause Optionsand the length of time to pause this recording rule for
- To edit an existing rule, select the pencil icon
- To delete an existing rule, select the garbage icon
To learn how to set up Smart Video Alerts with Video Object Detection rules for your cameras, .
click here
To learn how to set up and manage the recording rules for your doorbell cameras, .
click here
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