Using your video services

View and manage your SmartHome Security cameras

Configure indoor/outdoor camera settings with Smart Video Alerts

You can create Smart Video Alerts with Video Object Detection recording rules by drawing virtual tripwires and fenced-in zones to identify when people, animals or cars are on your property. By setting up these rules, your camera will continuously scan your property and notify you of activity that's most important to you.

Important

We recommend using Video Object Detection instead of Video Motion Detection. Combined with virtual tripwires and fenced-in zones, use Video Motion Detection to minimize unwanted recordings and enhance your perimeter security to gain more insight into activity in your home!

To create Smart Video Alerts, watch the videos or follow the steps below.

Open your
SmartHome mobile app
or log into the
web portal
Select
Video
from the menu on the left-hand side
Select
Recording Rules
from the list of menu options. If you are in the mobile app, you will need to click the
Settings
icon first
Select
Add
on the mobile app or
Add New Rule
in the SmartHome web portal
Select
Video Analytics
Select the camera you are adding a rule to
Select the type of rule that best suits your needs. You can add up to three VOD rules per camera
- Ground Zone rules
  are used to identify when objects are expected to linger in an area on your property (i.e. when visitors are waiting at your front door)
- Tripwire rules
  are used to identify when objects cross a virtual tripwire (i.e. when a car pulls up on the driveway)
Select the
Scenery
and
Minimum Object Detection Size
Name your recording rule
Draw your Ground Zone or Tripwire Rule
Pro-tip for Ground Zone rule users
: If you have walls or ceilings in the camera's field of view, draw the rule from scratch by selecting the
Clear Ground Zone
button located below the drawing box and then draw your rule.
Identify how long an object must be inside the area of interest before you are notified
Complete your recording rule settings
Using the Set Minimum Delay Between Clips dropdown menu, select the desired timeframe. This setting determines how long the camera must wait after recording a clip to trigger another recording. The default setting is 3 minutes
Under The Rule will run..., click to select
At all times
or
Only during the following times
. If
Only during the following times
is selected, you can modify which days of the week to record on and the time for the recording rule to start and stop
Under Except when..., click to select any available exceptions that turn the rule off regardless of the schedule. Options include when the panel is armed away, the panel is armed stay, if a Geo-Device is inside a specified Geo-Fence, etc.
Select what types of objects you want to be notified of
Identify what types of notifications you want to receive
Select
Save

Frequently asked questions

I have a camera setup with Video Motion Detection, how can I create Smart Video Alerts?

Before you can setup Smart Video Alerts, you have to delete your existing Video Motion Detection rules by following these steps:

Log in to your
SmartHome web portal
Select the
Video
category in the menu on the left-hand side
From the top navigation bar, select
Recording Rules
Select the delete icon on each of the Video Motion Detection recording rules associated with the camera you want setup with Smart Video Alerts
Follow the steps listed in the
Configure indoor/outdoor camera settings with Smart Video Alerts section

I am getting notified about motion outside of my Ground Zone rule. How can I fix that?

Log in to the customer web portal
Select
Video
from the left-hand column
Select
Recording Rules
from the top of the page
Select the Video Object Detection rule that you would like to modify
Select
Clear Ground Zone
One by one, draw each point until you've drawn in the entire ground/floor surface that you would like the camera to monitor

Setting up Video Motion Detection (VMD)

We recommend using Smart Video Alerts instead of Video Motion Detection. To create Smart Video Alerts, please see the Configure indoor/outdoor camera settings with Smart Video Alerts
 section.

Log in to your
SmartHome web portal
Select
Video
from the menu on the left-hand side
From the top navigation bar, select
Settings
Scroll down. Select the
Video Motion Detection
setting
From the top bar, select the video device(s) for which you would like to set up a VMD
Use your cursor to draw a VMD window on the video. You can draw up to 6 VMD windows per camera

Note
: Make sure you are drawing a skinny rectangle for your VMD window near the entrance of your home. Do not draw these windows over high-traffic areas such as sidewalks, streets or next door.

Pro-tips
:

Once you have drawn the VMD, you can also change the sensitivity of the VMD if you find you are getting too many videos
Make sure to draw a VMD window for each video device that you want to trigger motion-detected recordings
Save

Set up and manage your doorbell camera recording rules

You can configure and manage videos from your doorbell camera all through your SmartHome mobile app.

Manage your doorbell camera from the mobile app
:

Log in to your TELUS SmartHome mobile app
Open the menu at the top left corner of the app
Scroll down and select
Doorbell camera
Select
Settings
in the top right-hand corner to pull up the options for your doorbell. Here, you can:

Rename your doorbell
Set up doorbell call notifications
Set up doorbell motion detection
Set up recording schedules
Set up motion sensitivity
Change LED colours
Change chime settings and volume

Note
: The Settings page may look slightly different on an iOS mobile phone.

To troubleshoot the doorbell camera, visit our support pages
.

View live video and manage your video clips

View live videos
:

You can always view the live video of any cameras you have installed at your home.

Log in to your SmartHome mobile app
Open the menu at the top left corner of the app
Scroll down and select
Video
Select the video device you want to view. Select the play button
To record a clip of your live video, select the button on the top right-hand corner of the video feed. A video recording confirmation message will show up momentarily

View saved videos
:

Any recorded videos will show up in the Saved videos
 section of your app.

Note
: If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our troubleshooting page
. 

Log in to your SmartHome mobile app
Open the menu at the top left corner of the app
Scroll down and select
Video
From the top navigation bar, select
Saved
Scroll down and select the saved video clip you want to view
Open up the filter menu in the top right-hand corner to filter by camera, time of recording or trigger to sort the videos you want to view
Select the play button on the video(s) you want to view

Manage saved videos
:

Once you have videos saved to your account, you can choose to:

Protect the clip(s)
: Whether you have a happy moment you want to keep, or footage of a break-in you want to save for your local police in the future, you can protect clips from being overwritten on your account
Delete clips
: Since you have limited space on your account, you can always choose to delete unwanted clips to free up more space for new video clips

Note
: Deleted video clips cannot be recovered.

Log in to your SmartHome mobile app
Open the menu at the top left corner of the app
Scroll down and select
Video
From the top navigation bar, select
Saved
Scroll down and select the saved video clip(s) you want to protect or delete
On the top right-hand corner, select the lock icon to protect these clips
On the top right-hand corner, select the garbage icon to delete these clips

Manage your recording rules

Open your SmartHome mobile app or log in to your
SmartHome Security web portal
Select
Video
from the menu on the left-hand side
From the top navigation bar, select
Recording rules
To pause a recording rule, select
Pause Options
and the length of time to pause this recording rule for
To edit an existing rule, select the pencil icon
To delete an existing rule, select the garbage icon

To learn how to set up Smart Video Alerts with Video Object Detection rules for your cameras, click here
.

To learn how to set up and manage the recording rules for your doorbell cameras, click here
.

Using your video services

Configure indoor/outdoor camera settings with Smart Video Alerts

Frequently asked questions

Setting up Video Motion Detection (VMD)

Set up and manage your doorbell camera recording rules

View live video and manage your video clips

Manage your recording rules

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