Using Touch ID or Face ID to log in to your TELUS SmartHome app

Use of alternative passcode options to log on to the TELUS SmartHome app

Touch ID and Face ID (if applicable) are alternatives for passcode access to the TELUS SmartHome app on iOS devices. These are other methods to help with securing access to the TELUS SmartHome app in case your device is lost or stolen. 

Touch ID is compatible with the following iOS devices:

iPhone 5s and later
iPad Air 2
iPad Mini 3 and later

Note
: Face ID is currently available on the iPhone X or later.

To enable Touch ID or Face ID

Important
: To use Touch ID or Face ID, you must enable the "Keep me logged in" option in your account.

Log in to the TELUS SmartHome app
Tap the
Menu
option on the top left hand corner of the screen
Tap
App Settings
Tap
Touch ID & Passcode
(or
Face ID & Passcode
, if available)
Tap the
Touch ID
(or
Face ID
, if available) toggle switch to enable the feature. This uses the Touch ID or Face ID that is already set up in the iOS device's settings
Note
: If Touch ID or Face ID is not currently set up in your iOS device's settings: a. Exit out of the TELUS SmartHome app and enter into your mobile device’s settings b. Tap
Touch ID & Passcode
(or
Face ID & Passcode
, if available) c. Enter your passcode for your mobile phone d. Add the fingerprint for Touch ID or face for Face ID, then navigate back to the Customer app to complete the steps to enable Touch ID or Face ID for the TELUS SmartHome app
Enter a four-digit passcode as a backup if the alternate ID fails
Tap
OK
Touch ID or Face ID access is now enabled, so now any time the TELUS SmartHome app is opened on the device, it prompts to scan your finger or face.

Reminder
: Make sure to use one of the fingers that was used to set up Touch ID originally

Note
: If Touch ID (or Face ID) is disabled through the iOS Settings and the TELUS SmartHome app is opened, the app asks for the 4-digit passcode that was set up as the backup.

To disable Touch ID or Face ID

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Using Touch ID or Face ID to log in to your TELUS SmartHome app

To enable Touch ID or Face ID

To disable Touch ID or Face ID

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Related articles

About the TELUS SmartHome app

Information for using the TELUS SmartHome mobile app

Log in to your TELUS SmartHome Security account

Access and manage your SmartHome Security account

SmartHome features availability

Learn which SmartHome features are available on different platforms