SmartHome Security support

SmartHome mobile app and web portal

Login and account management

Using Touch ID or Face ID to log in to your TELUS SmartHome app

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Using Touch ID or Face ID to login to your TELUS SmartHome app / To enable Touch ID or Face ID

Using Touch ID or Face ID to login to your TELUS SmartHome app / To disable Touch ID or Face ID

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Touch ID and Face ID (if applicable) are alternatives for passcode access to the TELUS SmartHome app on iOS devices. These are other methods to help with securing access to the TELUS SmartHome app in case your device is lost or stolen. 

Touch ID is compatible with the following iOS devices:

- iPhone 5s and later
- iPad Air 2
- iPad Mini 3 and later

__Note__: Face ID is currently available on the iPhone X or later.

Using Touch ID or FaceID to login to your TELUS SmartHome app / SEO

Securely log in to TELUS SmartHome app using Touch ID or Face ID. Learn how to enable or disable these alternative passcode options for added security.

Using Touch ID or FaceID to login to your TELUS SmartHome app | TELUS Support

Use of alternative passcode options to log on to the TELUS SmartHome app

How to view your SmartHome account profile

A step-by-step guide on the key actions you need to take after your TELUS SmartHome Security has been installed.

Information for using the TELUS SmartHome mobile app

Stay up to date with what's happening in your home

See your event history through the SmartHome app and web portal

SmartHome app setup and usage

Configure your SmartHome app to receive a notification in the event of a power outage

Critical alerts and power outage notifications

Arm or disarm security system