Call Forward for your home phone explained
Note: This article is specifically for TELUS Home Phone. If you are looking to use the call forwarding feature on your TELUS Mobility phone please visit Call forwarding for your mobile device.
Call Forward variable
Activate
- From your home phone, dial * 72 or #72. Listen for three beeps and then a dial tone again
- Dial the number to which you want your calls forwarded
- When that phone is answered, you will hear an intermittent dial tone confirming that call forwarding is activated
Note: If the number is busy or goes unanswered, hang up and repeat the process in 2 minutes.
Deactivate
- From your home phone, dial * 73 or #73
- Listen for 2 beeps
- Hang up
Call Forward to a fixed number
Activate
- From your home phone, dial * 72, *79 or 79#
- Hang up
Deactivate
- From your home phone, dial * 73 or 73#
- Hang up
Notes:
- Once a number is set, it can only be changed by speaking to an agent. Service charges may apply
- Long distance charges will apply if the forward-to number is long distance
Call Forward no answer
Incoming calls can be automatically forwarded to a pre-determined number when the line is unanswered. The pre-determined number is chosen when you order the service, and is programmed in by TELUS.
This function is used to forward calls to voicemail when your phone line is busy. New accounts will not be able to turn this on and off.
Activate
- From your home phone, dial *92
- Listen for 2 beeps, then hang up
Set number of rings
- From your home phone, dial *94
- Listen for 3 beeps, then a dial tone
- Enter the number of rings you want your callers to hear before the call is forwarded, between 2 to 9
- After 2 beeps, hang up
Deactivate
- From your home phone, dial *93
- Listen for 2 beeps
- Hang up
Call Forward busy
Incoming calls can be automatically forwarded to a pre-determined number when the line is in use. The pre-determined number is chosen when you order the service, and is programmed in by TELUS.
This function is used to forward calls to voice mail when your phone line is busy. New accounts will not be able to turn this on and off.
Activate
- From your home phone, dial * 90
- Listen for 2 beeps
- Hang up
Deactivate
- From your home phone, dial * 91
- Listen for 2 beeps
- Hang up