Upgrade your Optik TV hardware to the TELUS TV Digital Box

The TELUS TV Digital Box is the best way to enjoy your Optik TV content and has been designed to replace both your PVR and Digital Box.

The TELUS TV Digital Box offers the same Live and On Demand TV offerings on Optik TV, while having the following new features to help enhance your TELUS TV experience:

Here's a full list of the

TELUS TV Digital Box’s features

.

The Optik TV hardware upgrade process involves these simple steps:

Canada Post will provide you with a prepaid waybill, with the TELUS address already printed at no cost to you. To find the nearest Canada Post office, you can

visit their website

.

Starting early 2025, TELUS will no longer be supporting a selection of older Optik TV HD PVR and Digital Boxes. To continue enjoying all of TELUS TV’s features, and avoid any interruption of service, you will have to upgrade to the TELUS TV Digital Box.

Your new TELUS TV Digital Box features improved speed and responsiveness, enhanced Wi-Fi connectivity, and integrates seamlessly with the TELUS TV+ app. It also provides the ability to access recordings from all your devices, access to thousands of apps on the Google Play Store, create personalized Profiles and much more.

Learn more about your new TELUS TV+ experience at

Using and Navigating your TELUS TV Digital Box

.

Here is a list of some of the new features you can look forward to on your TELUS TV Digital Box:

In order to make sure the transition to the TELUS TV Digital Box is as smooth as possible, customers are advised of the following:

Your current Optik TV channels, theme packs, and premium selections will change as part of the upgrade process to the TELUS TV Digital Box.

When you upgrade to the TELUS TV Digital Box, there will be no change to your current TV package selection or the TV equipment rental aspect of your bill if no additional equipment or features are added. Continue reading to see how you may be affected:

Cloud PVR will appear on your bill as “Recordings Bundle” . If you believe Cloud PVR should be on your bill but isn’t, or have other questions regarding Cloud PVR, please visit

telus.com/recordings

.

The TELUS TV Digital Box is the property of TELUS and is provided as a monthly rental for a regular price of $10/mo. Customers on a 2-year service agreement receive a $10/mo discount equivalent to the price of the rental for one TELUS TV Digital Box for the duration of the service agreement. Current rental rates apply for thereafter and for each additional TELUS TV Digital Box. Free equipment rental is not available with Optik TV Basics. Downgrading to Optik TV Basics after accepting a promotional offer will trigger the cancellation fees associated with the plan and the installation and equipment rental charges.

Replacement of your existing equipment and installation of your new equipment is designed to be simple. The TELUS TV Digital Box will be sent with all the equipment needed to install it quickly and easily.

To set up your new TELUS TV Digital Box, please follow these steps:

Please visit

How to install the TELUS TV Digital Box

for more information on how to install your new TELUS TV hardware.

We aim to transfer your eligible recordings from the past 90 days and your scheduled recordings to your new TELUS TV Digital Box. However, some recordings may not transfer seamlessly. Please check the On Demand library to see if any programs or episodes from your lost recordings are available to view there.

If you are not automatically logged in to Optik TV when you set up your TELUS TV Digital Box, you may need to log in manually using either your My TELUS or Koodo username and password. If you don't yet have login information, visit

telus.com/MyTELUS

or

Koodo Mobile

to sign up, or to get help with resetting your password or retrieving your username.

For more detailed step-by-step installation instructions, take a look at the video or step-by-step guide featured earlier in this article.

Existing equipment will be turned down within two (2) weeks from the date the new boxes are shipped. Be sure to set up all the new TELUS TV Digital boxes you receive within this timeframe.

Starting in 2025, TELUS will no longer be supporting Optik TV on your HD and 4K PVRs or Digital Boxes. To ensure that you can continue to enjoy Optik TV, you need to opt in to upgrading your equipment.

You will be able to input and order the number of TELUS TV Digital Boxes they would like in their home as part of the upgrade process. Customers on a service term will receive 1 STB for free and $10 for each additional TELUS TV Digital Box. Customers paying month to month will pay $10 per month per STB.

There is no need for a technician to visit — our equipment upgrades have been designed to be quick to set up yourself. Visit

telus.com/digitalboxsetup

to learn more.

We aim to transfer your eligible recordings from the past 90 days and your scheduled recordings to your new TELUS TV Digital Box. However, some recordings may not transfer seamlessly. Check your TV for a notification in the days following the installation of the new TELUS TV Digital Box(es).

Yes, you need to return your old equipment. TELUS is committed to sustainability and wants to ensure that your old equipment is recycled responsibly. After the new equipment is installed, the old equipment will be removed from your account and will no longer work.

Simply pack your equipment in a box, bring it to

your nearest Canada Post outlet

and quote .

You are not required to upgrade your equipment if you are not ready at this time. However, please be advised that in the near future, TELUS will discontinue support for Optik TV on some of the older Optik TV equipment. You will need to upgrade your Optik TV hardware to continue enjoying Optik TV past that point. We recommend upgrading your equipment as soon as possible to ensure you can continue enjoying your Optik TV experience, as well as allowing you to enjoy all the benefits of your upgraded Optik TV hardware.

TELUS wants to make the planet healthier, and is committed to becoming a zero-waste company by 2030. By helping us recycle your equipment responsibly, you are doing your part for the environment.

To learn more about TELUS’s commitment to sustainability, please visit

telus.com/sustainability

.

Your privacy is important to us. We are committed to protecting the privacy of the personal information of our customers, and we will be taking all reasonable steps to ensure that your information is safe and secure during the equipment recycling process.

To learn more about TELUS’s commitment to your privacy, please visit

telus.com/vieprivee

.