Unlock your TELUS mobile device

Find out if you’re eligible to have your phone unlocked as well as the steps to do so using our virtual assistant.

Most TELUS devices sold since late 2017 were sold unlocked and would not need to be unlocked.

Device eligibility

Check if your device is already unlocked

Place the activated SIM card you’re looking to use with the device inside of the phone
If the device says that you have an “Invalid SIM “ or “Network Unlock PIN”, you may need to unlock it.
- Note
  : If your device does need to be unlocked, please use our
  virtual assistant
  and ask for “unlock my phone”
If you have no service or partial service without the message invalid SIM, it may be an issue with the carrier or phone

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