Learn about Unlimited plans
Our Unlimited plans are designed to help you have the optimal experience of endless data without having to worry about overage fees.
All Unlimited plans come with unlimited nationwide calling, texting (including picture and video messaging) and data for one flat rate.
What is included in the Unlimited plans?
All Unlimited plans include
:- Unlimited data with no overages
- High-speed data up to your plan’s data threshold
- Throttled data speeds after you surpass your plan’s data threshold
- Hotspot enabled up to your plan’s high-speed data threshold
- Shareable data for all lines with an eligible Unlimited plan on your account
- Shareable data for connected devices at $10/month per device
- Access to the 5G network*
- 5G speed (up to 250 Mbps)*
- Unlimited nationwide calling
- Unlimited nationwide texting
- Unlimited nationwide picture and video messaging
- Voicemail 25
- Conference calling
- Call display
- Call waiting.
Some unlimited plans have additional features to enhance your mobile experience
:- 5G+ speed (up to 1 Gbps)*
- Unlimited International messaging (text, picture and video)
- Visual Voicemail 25
- Unlimited data, talk and texts across Canada and the US.
*5G access requires a compatible device and connection to TELUS' 5G network where available. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network management and other factors. For more information, visit telus.com/coverage.
Data usage on Unlimited plans
Every Unlimited rate plan enables unlimited nationwide data, talk and text for one flat rate. What this means is that you will never have to worry about data overages again. Use your data to search, stream, play and stay connected wherever you go. You can even share your high-speed data with other users on your account so long as they have an eligible Unlimited plan.
Unlimited plans now offer different data speed options depending on the plan you choose. 5G speed may reach up to 250 Mbps download speed and 5G+ speeds may reach up to 1 Gbps (1000 Mbps) download speed, no matter what network you are connected to. It’s important to note that speed can vary depending on your device, configuration, the network you’re connected to, Internet traffic, environmental conditions and other factors.
What will my data experience be like when I pass my high-speed data threshold?
Unlimited plans allow you to use as much data as you like while in Canada and never be charged data overages. After your plan’s high-speed threshold, TELUS will reduce the maximum speed for the remainder of your billing cycle to a maximum of 512 Kbps. This means you’ll still be able to browse the Internet and use email but video quality will be reduced and other high-bandwidth applications will take longer to load. Please refer to TELUS’ Fair Use Policy at telus.com/FairUsePolicy
for further information.Why are speeds reduced after my plan’s high-speed data threshold?
Unlimited plans allow you to use as much data as you like while in Canada and never be charged data overages. After your plan’s high-speed data threshold, TELUS will reduce the maximum speed for the remainder of your billing cycle. This is to ensure that TELUS maintains an exceptional network experience for all of our customers.Can I buy more high-speed data once I reach my plan’s threshold?
If you need more high-speed data until your next billing cycle, Fast Passes are available as an option. You can add them at any time in My TELUS
or the My TELUS app
. For more information please visit our support page on data top-ups
.Sharing data on Unlimited plans
The high-speed data in your plan can be shared with other users on your account with eligible Unlimited plans. When multiple users on your account are on an Unlimited plan, the whole account gets to maximize their data by pooling and sharing all the high-speed data together. Each user’s data speed depends on the speed option included in their plan.
Customers have the option of accessing and sharing their high-speed data with all their connected devices, as well, for an additional $10/month per device.
On all of our Unlimited plans, you can mobile hotspot within a certain range so that friends and family can use your data. Data usage for mobile hotspotting is available up until your plan’s high-speed data threshold.
Frequently asked questions
Can I use my Unlimited plan outside of Canada?
Yes, you can. If you are on an Unlimited plan with unlimited Canada-US data, talk and text included, you can freely use your plan within Canada and the US at no additional cost.If you are on an Unlimited plan that does not include unlimited Canada-US data, talk and text, you can take advantage of our Easy Roam offering. Learn more about
TELUS Easy Roam
.Will I be notified when I get near my plan’s threshold?
Yes, we will still notify you when you’ve reached your high-speed threshold so you’re not surprised by any changes to video quality and slower loading for other high-speed applications. If multiple users are on Unlimited plans, all your data will be pooled together for the optimal experience and we will only notify you once you have reached your combined high-speed threshold.Can I change from my current plan to an Unlimited plan?
See this support article on how to change your rate plan and monthly data online
.If you are on a Peace of Mind or Unlimited plan:
Yes. With the separation of device cost from your rate plans, TELUS easily allows customers to choose the phone plans that fit their needs. If a subscriber finds that their current needs are not met by their plan, they can rate plan change to another plan at any time, up to once per monthly bill cycle. TELUS limits the number of plan changes on a monthly basis to avoid problems with billing.
If you are on an older plan:
Customers can change their plan at any time to suit their needs. However, our new plans cannot be combined with existing device balances. This means that a customer on an older plan with an existing device balance who wishes to change their plan to an Unlimited plan can only do so by paying off their device balance before moving to Unlimited. With all of our new plans, device costs are now clearly separated from the service plan with TELUS Easy Payment.
Do I qualify for the TELUS Family Discount on an Unlimited plan?
Yes, you qualify for our TELUS Family Discount on an Unlimited plan. Our TELUS Family Discount makes it easy to keep the whole family connected for less. The multi-unit discounts provide automatic savings to everyone on the account who is on an eligible rate plan. The more users you have on your account, the more generous the discount.Learn more about pricing and the benefits of family discounting at
telus.com/FamilyDiscount
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