Can I use my Unlimited plan outside of Canada?
Yes, you can. If you are on an Unlimited plan with unlimited Canada-US data, talk and text included, you can freely use your plan within Canada and the US at no additional cost.
If you are on an Unlimited plan that does not include unlimited Canada-US data, talk and text, you can take advantage of our Easy Roam offering. Learn more about
TELUS Easy Roam
.
Will I be notified when I get near my plan’s threshold?
Yes, we will still notify you when you’ve reached your high-speed threshold so you’re not surprised by any changes to video quality and slower loading for other high-speed applications. If multiple users are on Unlimited plans, all your data will be pooled together for the optimal experience and we will only notify you once you have reached your combined high-speed threshold.
If you are on a Peace of Mind or Unlimited plan:
Yes. With the separation of device cost from your rate plans, TELUS easily allows customers to choose the phone plans that fit their needs. If a subscriber finds that their current needs are not met by their plan, they can rate plan change to another plan at any time, up to once per monthly bill cycle. TELUS limits the number of plan changes on a monthly basis to avoid problems with billing.
If you are on an older plan:
Customers can change their plan at any time to suit their needs. However, our new plans cannot be combined with existing device balances. This means that a customer on an older plan with an existing device balance who wishes to change their plan to an Unlimited plan can only do so by paying off their device balance before moving to Unlimited. With all of our new plans, device costs are now clearly separated from the service plan with TELUS Easy Payment.
Do I qualify for the TELUS Family Discount on an Unlimited plan?
Yes, you qualify for our TELUS Family Discount on an Unlimited plan. Our TELUS Family Discount makes it easy to keep the whole family connected for less. The multi-unit discounts provide automatic savings to everyone on the account who is on an eligible rate plan. The more users you have on your account, the more generous the discount.