Since you're billed one month in advance, we adjust your monthly bill when you make a change to your rate plan or services.
On your next bill, you will see the following line items:
that covers the period when your previous rate plan or service was not used
for the period you are on the new rate plan or service for the current month
regular monthly charge
for the new rate plan or service
if you upgraded to a new device in the middle of your contract
For mobility customers
, if you make changes to your plan, your pay-per-use rates may change. For current pay-per-use rates, see
Also, your airtime, data and text messaging allotment are prorated.
TELUS Home Phone and Internet customers
, if you have a long distance add-on with your Home Phone or do not have unlimited Internet, your allotment is prorated as well.