Understanding roaming charges on your bill

Easy Roam will always appear on your monthly bill under as a free service, since it is free to have on your account and the charges only activate when you travel and use your mobile device.

When Easy Roam is activated in an eligible destination, the total daily charges will appear under the section of your monthly bill:

The total Easy Roam charges on your bill may be less than the number of days used multiplied by the daily fee amount (for example, $14 or $16). This will only happen if you reach the bill cycle cap on Easy Roam charges of $280 (US) or $320 (international).

Visit the

Easy Roam FAQ page

for more information about the monthly bill cap on Easy Roam charges.

The record of each daily Easy Roam charge also appears in the section of your bill. The date and time that each daily Easy Roam fee was activated will appear in your list of call history as "99999 ROAM/VOY" along with the amount of the daily Easy Roam charge (for example, $14 or $16).

If you called destinations outside Canada or the country in which you were located when the call was made, then the pay-per-use charges for these calls will appear as additional roaming airtime charges as their own line item that is separate from the Easy Roam charges. This also applies if you called any other phone numbers that are not included in Easy Roam.

Your roaming pass will appear in the section of your monthly bill. If your usage exceeds the included minutes, messages or data included in your roaming pass, roaming overage charges will appear in the section.

If you use your device without any travel coverage, any pay-per-use minutes, outgoing messages and data will appear in the Usage charges section of your monthly bill.