Device balances

Find your current device balance and understand adjustments

Your device balance is the cost to upgrade or cancel your device before the end of your service term if you activated or upgraded on or before July 3, 2019 (after July 3, 2019, all device balances are TELUS Easy Payment® balances.

The device balance is based on the discount you originally received for your device and decreases every month over the length of your service term. At the end of your service term in 24 months, the Device Balance is $0.

Did this article solve your problem?

Yes
No

Related articles

Messaging charges explained

Information on costs that may be associated with messaging

Mobility fees

Find out the charges applicable for device setup, rate plan change, late payment and more.

Credit Card Processing Fee

Learn more about the Credit Card Processing Fee and how you can avoid it.

Learn about accessibility at TELUS