Getting started with your Prepaid mobility service

Learn about data usage and roaming restrictions for TELUS Prepaid

TELUS Prepaid
 gives you access to mobility services on a prepaid basis.

How it works

Select your
rate plan
and top-up your balance which is used to prepay for your usage, rate plan and
add-ons
- Use your
  credit card
  or purchase a Prepaid Voucher PIN at many local and national retailers
You can top-up your account
manually
or
log in
to your account and use a credit card to have your account automatically top-up
Add a rate plan or add-on, top-up your account, turn on auto top-up or auto-renew and monitor your usage with:
- My TELUS
- My TELUS app
- Our Automated Interactive Voice Response (IVR) service. Call #123 from your TELUS Prepaid device or 1-877-277-7745 from another phone
- Note:
  A $2 per transaction service fee applies to customers who top-up or purchase a 30-day rate plan or add-on when assisted by an agent
- Download the free
  My TELUS app
  on your TELUS Smartphone. You are not charged data fees for using it

Your Prepaid account must be topped up prior to your balance expiry for any remaining balance to be carried forward
If your Available Balance reaches or exceeds $150, certain conditions apply; see
Service Terms
for full details
Most rate plans and add-ons provide SMS notifications to help you manage your usage and avoid unexpected charges
TELUS Prepaid services are not available while travelling outside Canada
Voice Mail 3, Caller ID, Conference Calling, and Call Waiting are
automatically included
with TELUS Prepaid airtime rates

Tethering your data device is only possible with a data plan or add-on
- Tethering counts towards your data allotment and when that allotment is depleted, tethering is not supported
If you use data without a data plan or add-on or after your allotment has been depleted, a portion of your balance (equivalent to the cost of 1.3MB) is reserved when every new data session starts to ensure pay-per-use charges are covered
- The amount reserved is deducted from your available balance and cannot be used for other services while it is reserved. Any unused portion of the reserved amount is released back to your balance when the data session is ended (close apps or exit browser) and is then available to use for other services
For customers using BlackBerry devices with BlackBerry OS 7.1 or older:
- Data included in any 30-day rate plan and add-on is not available
- Pay-per-use data services are not available
Swapping from an HSPA to a CDMA device may result in the loss of some network specific plans or add-ons. They will be removed from your account when the swap is processed so no further charges are incurred
Data is billed per page viewed on CDMA phones

TELUS Prepaid is compatible with the following devices:

5G network
: All TELUS phones and Smartphones compatible with the TELUS 5G network. TELUS Prepaid customers will not see any speed improvements at this time
4G network
: All TELUS phones and Smartphones including BlackBerry devices. Non-TELUS devices must be unlocked and
compatible
with the TELUS 4G network
3G network
: All TELUS phones other than TELUS smartphones and BlackBerry devices