Troubleshoot Smart Ring

How to confirm your Smart Ring subscription plus custom ringtone tips

Make sure you are subscribed

Smart Ring requires a subscription. Log in to your account and make sure you are subscribed.

Custom ringtones

If your telephone is using a custom ringtone, the phone will play its own tune rather than the Smart Ring tone. To fix this:
  1. Go to your phone ringer settings
  2. Deactivate the custom ringtone and set the ringer to a setting that is compatible with distinctive rings
  3. Refer to your telephone user manual for directions on how to change the ringer setting

Using Smart Ring with a fax machine

If Smart Ring is being used for a fax number, make sure you have a compatible fax machine. Consult your owner's manual to see if your fax machine is compatible and how to set up your fax machine for Smart Ring.

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