Troubleshooting issues with TELUS Drive+

: If none of the above resolves your issue, contact us for further support.

For information on why your Drive+ app is not displaying certain information (for example, fuel level, etc.), visit

Differences in the TELUS Drive+ experience

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: Geofence notification settings can be found in the geofence settings of the app.

: The OBD-II device will only accept a micro-SIM card.

To change the Wi-Fi network name and/or password, the TELUS Drive+ device must be awake. Ensure your vehicle is turned on when trying to update the network name or password in the app.

Trips cannot be deleted from trip history after they have been recorded. To avoid logging certain trips, unplug the device before turning the car on.

: Never plug or unplug the device with the vehicle ignition on.

If you’re looking to track multiple vehicles under one existing account, be sure to not sync your TELUS Drive+ device to a newly created account. Once a specific TELUS Drive+ device is synced to an account, it can’t be synced with a different account. However, if you have done this you can contact us to have the device unclaimed from the TELUS Drive+ account so it may be synced with the TELUS Drive+ account that you desire.

The disturbance notifications use a fixed sensitivity setting which can be set off more easily for certain cars that have the device closer to a door. Sometimes a heavy door movement from an adjacent vehicle or wind can set off the disturbance notifications. If you find that the notification is happening too frequently, you can turn it off using the TELUS Drive+ app.