must be green. If red, that means there is no network connection. Do not attempt to install the device in an underground garage or remote area with poor/no mobile network coverage
Complete all steps in the order provided in the quick start guide
Ensure you have installed the TELUS Drive+ app, created an account and installed the micro SIM card into the device
Do not plug in the device until instructed to do so by the app
Go for a full 10-minute drive to finish setting up the device to establish a GPS lock
Do not unplug the TELUS Drive+ device within the first 24 hours of installation
Ensure you have a SIM card that is active with a TELUS Drive+ rate plan on your account. If you are trying to activate the device using a SIM card that does not have a TELUS Drive+ rate plan, then it will not work. TELUS Drive+ only works with a qualifying rate plan designed to work with this device
: If none of the above resolves your issue, contact us for further support.
The app is not displaying certain information
For information on why your Drive+ app is not displaying certain information (for example, fuel level, etc.), visit
The app is crashing when trying to use the app or certain features
Ensure the Android or iOS OS of your phone meets the TELUS Drive+ minimum OS requirements listed on Google Play and the App Store. If not, you will need to use the TELUS Drive+ app on a different phone that meets these requirements
Ensure you have the latest version of your phone’s OS installed
Ensure you have the latest version of the TELUS Drive+ app installed on your phone
If none of the above fixes your issue, please contact us for further support
The app is not sending me notifications
Ensure your vehicle and the phone receiving the notifications are both in an area with mobile network coverage. Notifications will be held until the vehicle has mobile network coverage
It can usually take up to 90 seconds for notifications to be received from the time of the event, i.e., a trip start or end
In the TELUS Drive+ app, check your notification settings to ensure the notification you wish to receive is enabled
: Geofence notification settings can be found in the geofence settings of the app.
Ensure you have the most recent version of the TELUS Drive+ app installed on your smartphone
My TELUS Drive+ device is not establishing a connection to the mobile network
With the device plugged into the OBD port and car engine turned on, the Power and Signal LEDs should be green when working normally
If any LED is red, please restart the OBD device by pressing the restart button and check again after a couple of minutes
If there are still red LEDs after restarting the device, please reset the device by inserting a pin into the reset hole. Hold for three seconds or until the LED1 indicator turns red
Use the included tool to eject the SIM tray from the ZTE device to ensure that the SIM card is inserted, and correctly oriented
Also ensure all the contacts on the SIM card are clean and clear of any physical dents, cuts or major scratches
: The OBD-II device will only accept a micro-SIM card.
If you are still experiencing issues that you suspect are device-related, try plugging in the OBD device into another vehicle (if access to one is available). This can help narrow down the cause of the issue to the vehicle you are using or to the device itself
If you are still having difficulty, please contact us for further support
I can’t update my Wi-Fi hotspot settings in the app
To change the Wi-Fi network name and/or password, the TELUS Drive+ device must be awake. Ensure your vehicle is turned on when trying to update the network name or password in the app.
I can’t delete any of my previous trips from my trip history in the TELUS Drive+ app
Trips cannot be deleted from trip history after they have been recorded. To avoid logging certain trips, unplug the device before turning the car on.
: Never plug or unplug the device with the vehicle ignition on.
I set up my device on my TELUS Drive+ account but now I want to use that device on a different TELUS Drive+ account
If you’re looking to track multiple vehicles under one existing account, be sure to not sync your TELUS Drive+ device to a newly created account. Once a specific TELUS Drive+ device is synced to an account, it can’t be synced with a different account. However, if you have done this you can contact us to have the device unclaimed from the TELUS Drive+ account so it may be synced with the TELUS Drive+ account that you desire.
I’m receiving a lot of disturbance notifications in the TELUS Drive+ app but my vehicle has not been bumped, damaged or stolen
The disturbance notifications use a fixed sensitivity setting which can be set off more easily for certain cars that have the device closer to a door. Sometimes a heavy door movement from an adjacent vehicle or wind can set off the disturbance notifications. If you find that the notification is happening too frequently, you can turn it off using the TELUS Drive+ app.