Your Automation devices use Z-Wave technology, a wireless radio frequency, to communicate with the Control Panel. Z-Wave is the leading smart home technology that gives devices the ability to securely talk to each other, enabling you to control the devices directly from your TELUS SmartHome app. Find more details on
how Z-Wave technology works
If you are experiencing range issues with your Automation devices, here are some common questions and tips to assist with troubleshooting.