SmartHome Security support

Fixing an issue

Fixing your video cameras

Troubleshoot your Round Doorbell Camera

__Note__: If your doorbell is not showing any colour, there may be a power issue or it may have been turned off in the video settings from the web portal.

<table><tr><th><strong>Image</strong></th><th><strong>LED pattern</strong></th><th><strong>Doorbell state</strong></th><th><strong>Description</strong></th></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/2JEgw43rMRgYY3i532VdPr/579135656b323f33c8be30ca81015e08/Solid_green_-_active.png"</td><td>Solid green</td><td>Active</td><td>Your doorbell is ready and working normally.<br/>
Want to change the colour? Use the TELUS SmartHome app or website to choose a custom colour in place of default green.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/3coJcdfoKyeVQOlxa52Zm9/635917fdf145576754d3dce60fe1fde3/Solid_white.png"</td><td>Solid white</td><td>In call mode</td><td>A call has been initiated or is occurring.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/4fHYN8WD67Qss6ssngPUHN/9dcb16e39290c4cee590e98075a8e578/Solid_yellow.png"</td><td>Solid yellow</td><td>Starting up</td><td>Please wait while the doorbell is booting up.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/3FLolN4jwHjydPM9d9U3g0/9f34369ce49252d2d5c3f31f04cad0dd/Alternating_red_and_blue.png"</td><td>Alternating red & blue</td><td>Battery is charging</td><td>__Note__: The battery may charge for up to 30 minutes after installation.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/9BzB3pQNQos8Bqi3stNMq/81a36441b60e99e5fd2c6024c6cb8c8c/Alternating_blue_and_green.png"</td><td>Alternating blue & green</td><td>Connected to Wi-Fi, waiting for server connection</td><td>Please wait until the doorbell is successfully connected to the Wi-Fi network.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/1gfvzrT02t5kdpoZxPt1du/0e07ea2d9add465e29edcb2f7fa06b35/Alternating_blue_and_yello.png"</td><td>Alternating blue & yellow</td><td>Firmware update in progress</td><td>Please wait until the firmware update is complete.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/2aVAfcfXzNbx2ajbg9D47z/0d060d52ff4029bf6f319248d0fbfab0/Rapid_orange_double_flash.png"</td><td>Rapid orange double flash</td><td>No Wi-Fi connection</td><td>Check the Internet connection. The Wi-Fi credentials may have changed. Delete and re-add the doorbell camera using the TELUS SmartHome app. See more on how to [reconnect the doorbell camera to the Internet](https://www.telus.com/en/support/article/reconnect-doorbell-camera-to-internet).</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/30ob0Vupe1m7IveuC2SMH5/81e52917b986cf0fb86900463d87582c/Rapid_red_double_flash.png"</td><td>Rapid red double flash</td><td>Power supply issue</td><td>Contact your electrician. The doorbell transformer may need to be replaced.</td></tr></table>

CustomSwiftype (Page Title) - data-type="string"

CustomSwiftype (Page Title) -  name="title"

CustomSwiftype (Page Title & Page Description) - classname="swiftype"

Troubleshoot your Round Doorbell Camera Swiftype Title

Troubleshoot issues with your doorbell camera with the LED status reference guide.

CustomSwiftype (Page Description) - data-type="text"

CustomSwiftype (Page Description) - name="body"

Troubleshoot your Round Doorbell Camera / SEO

Troubleshoot your Round Doorbell Camera | TELUS Support

If you're experiencing issues with your doorbell camera, check out the LED status reference guide below to assist with your troubleshooting.

Fixing your devices

Find out why your sensor is displaying an offline status

A TELUS representative will be happy to assist you with removing a sensor from your security system

Instructions for rebooting your Control Panel

Fixing your panel and sensors

Fix speed or connection issues for your Indoor, Outdoor or Doorbell Camera.

Find out why your video and/or doorbell cameras periodically disconnect from your network.

Follow the instructions to reconnect your Outdoor Camera (V723) to the internet

Follow the instructions to reconnect your Outdoor Camera (V722) to the internet.

Follow the instructions to reconnect your Indoor Camera to the internet.

Follow our step-by-step guide on how to reconnect your Doorbell Camera to the internet

If you are experiencing issues with your Outdoor Camera (V722/V723), check out the LED status reference guide below to assist with your troubleshooting.

If you are experiencing issues with your doorbell camera, check out the LED status reference guide below to assist with your troubleshooting

Answers to commonly asked questions on issues related to your 24/7 Onboard micro SD card recording.

Instructions to add an automation device using the Control Panel instead of the TELUS SmartHome app

To remove an automation device from your TELUS SmartHome Security system, follow these instructions here

Troubleshoot connection issues for your Z-Wave devices 

Instructions to troubleshoot issues with your Smart Thermostat

Fixing your automation devices

Troubleshoot your Round Doorbell Camera

Did this article solve your problem?

Related articles

Videos are slow or lag

Fix speed or connection issues for your Indoor, Outdoor or Doorbell Camera.

Troubleshoot connectivity issues with my video cameras

Find out why your video and/or doorbell cameras periodically disconnect from your network.

Reconnecting your Outdoor Camera (V723) to the internet

Follow the instructions to reconnect your Outdoor Camera (V723) to the internet

Reconnecting your Outdoor Camera (V722) to the internet

Follow the instructions to reconnect your Outdoor Camera (V722) to the internet.

Related articles

Troubleshoot connectivity issues with my video cameras

Reconnecting your Outdoor Camera (V723) to the internet

Reconnecting your Outdoor Camera (V722) to the internet