Skip to contentSkip to search
TELUS Logo
You're currently in Personal Support. If you're a Business customer, visit our

Troubleshoot your Round Doorbell Camera

If you're experiencing issues with your doorbell camera, check out the LED status reference guide below to assist with your troubleshooting.

Note
: If your doorbell is not showing any colour, there may be a power issue or it may have been turned off in the video settings from the web portal.

Image

LED pattern

Doorbell state

Description

Solid green

Active

Your doorbell is ready and working normally.

Want to change the colour? Use the TELUS SmartHome app or website to choose a custom colour in place of default green.

Solid white

In call mode

A call has been initiated or is occurring.

Solid yellow

Starting up

Please wait while the doorbell is booting up.

Alternating red & blue

Battery is charging

Note
: The battery may charge for up to 30 minutes after installation.

Alternating blue & green

Connected to Wi-Fi, waiting for server connection

Please wait until the doorbell is successfully connected to the Wi-Fi network.

Alternating blue & yellow

Firmware update in progress

Please wait until the firmware update is complete.

Rapid orange double flash

No Wi-Fi connection

Check the Internet connection. The Wi-Fi credentials may have changed. Delete and re-add the doorbell camera using the TELUS SmartHome app. See more on how to
reconnect the doorbell camera to the Internet
.

Rapid red double flash

Power supply issue

Contact your electrician. The doorbell transformer may need to be replaced.

Did this article solve your problem?

Yes
No

Related articles

Fix speed or connection issues for your Indoor, Outdoor or Doorbell Camera.

Find out why your video and/or doorbell cameras periodically disconnect from your network.

Follow the instructions to reconnect your Outdoor Camera (V723) to the internet

Follow the instructions to reconnect your Outdoor Camera (V722) to the internet.

Follow the instructions to reconnect your Indoor Camera to the internet.

Learn about accessibility at TELUS
function assign() { [native code] }