SmartHome Security support

Fixing an issue

Fixing your video cameras

Troubleshoot your Round Doorbell Camera

__Note__: If your doorbell is not showing any colour, there may be a power issue or it may have been turned off in the video settings from the web portal.

<table><tr><th><strong>Image</strong></th><th><strong>LED pattern</strong></th><th><strong>Doorbell state</strong></th><th><strong>Description</strong></th></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/2JEgw43rMRgYY3i532VdPr/579135656b323f33c8be30ca81015e08/Solid_green_-_active.png"</td><td>Solid green</td><td>Active</td><td>Your doorbell is ready and working normally.<br/>
Want to change the colour? Use the TELUS SmartHome app or website to choose a custom colour in place of default green.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/3coJcdfoKyeVQOlxa52Zm9/635917fdf145576754d3dce60fe1fde3/Solid_white.png"</td><td>Solid white</td><td>In call mode</td><td>A call has been initiated or is occurring.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/4fHYN8WD67Qss6ssngPUHN/9dcb16e39290c4cee590e98075a8e578/Solid_yellow.png"</td><td>Solid yellow</td><td>Starting up</td><td>Please wait while the doorbell is booting up.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/3FLolN4jwHjydPM9d9U3g0/9f34369ce49252d2d5c3f31f04cad0dd/Alternating_red_and_blue.png"</td><td>Alternating red & blue</td><td>Battery is charging</td><td>__Note__: The battery may charge for up to 30 minutes after installation.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/9BzB3pQNQos8Bqi3stNMq/81a36441b60e99e5fd2c6024c6cb8c8c/Alternating_blue_and_green.png"</td><td>Alternating blue & green</td><td>Connected to Wi-Fi, waiting for server connection</td><td>Please wait until the doorbell is successfully connected to the Wi-Fi network.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/1gfvzrT02t5kdpoZxPt1du/0e07ea2d9add465e29edcb2f7fa06b35/Alternating_blue_and_yello.png"</td><td>Alternating blue & yellow</td><td>Firmware update in progress</td><td>Please wait until the firmware update is complete.</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/2aVAfcfXzNbx2ajbg9D47z/0d060d52ff4029bf6f319248d0fbfab0/Rapid_orange_double_flash.png"</td><td>Rapid orange double flash</td><td>No Wi-Fi connection</td><td>Check the Internet connection. The Wi-Fi credentials may have changed. Delete and re-add the doorbell camera using the TELUS SmartHome app. See more on how to [reconnect the doorbell camera to the Internet](https://www.telus.com/en/support/article/reconnect-doorbell-camera-to-internet).</td></tr></tr><tr><td><img src="//images.ctfassets.net/9mt4r6ro1ay9/30ob0Vupe1m7IveuC2SMH5/81e52917b986cf0fb86900463d87582c/Rapid_red_double_flash.png"</td><td>Rapid red double flash</td><td>Power supply issue</td><td>Contact your electrician. The doorbell transformer may need to be replaced.</td></tr></table>

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Troubleshoot your Round Doorbell Camera | TELUS Support

If you're experiencing issues with your doorbell camera, check out the LED status reference guide below to assist with your troubleshooting.

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