Troubleshoot your SmartHome doorbell camera

LED status reference guide

You may be able to troubleshoot your SmartHome doorbell camera using our LED status reference guides and troubleshooting tips.

What SmartHome doorbell camera are you using?

Round Doorbell Camera: LED status reference guide

Image

LED pattern

Doorbell state

Description

solid green

Solid green

Ready and working normally

Use the Alarm.com app or website to choose a custom colour in place of default green.

solid white

Solid white

In call mode

A call has been initiated or is occurring.

solid yellow

Solid yellow

Starting up

Please wait while the doorbell is booting up.

alternating red blue

Alternating red & blue

Battery is charging

Battery may charge for up to 30 minutes after installation.

alternating blue green

Alternating blue & green

Connected to Wi-Fi, waiting for server connection

Please wait.

alternating blue yellow

Alternating blue & yellow

Firmware update in progress

Please wait.

rapid double orange

Rapid orange double flash

No Wi-Fi connection

Check the Internet connection. The Wi-Fi credentials may have changed. Enter Wi-Fi access point mode and re-add the doorbell camera using the app.

rapid double red

Rapid red double flash

Power supply issue

Contact the installer. The doorbell transformer may need to be replaced.

Troubleshoot your Round Doorbell Camera

Press and hold the doorbell button for the time specified to perform a troubleshooting step.

Note
: If the LED on the doorbell is not showing any color, there may be a power issue or it may have been turned off in the video settings on the customer website.

Slim Line Doorbell Camera: LED status reference guide

Image

LED pattern

Doorbell state

Description

solid green

Solid green

Ready and working normally

Use the Alarm.com app or website to choose a custom colour in place of default green.

solid white

Solid white

In call mode

A call has been initiated or is occurring.

solid blue

Solid blue

Starting up

Please wait while the doorbell is booting up.

Pulsing blue

Pulsing blue

Battery is charging

Battery may charge for up to 30 minutes after installation.

Alternating blue & green

Alternating blue & green

Connected to Wi-Fi, waiting for server connection

Please wait.

Alternating blue & yellow

Alternating blue & yellow

Firmware update in progress

Please wait.

Rapid orange double flash

Rapid orange double flash

No Wi-Fi connection

Check the Internet connection. The Wi-Fi credentials may have changed. Enter Wi-Fi access point mode and re-add the doorbell camera using the app.

Rapid blue double flash

Rapid blue double flash

Power supply issue

Contact the installer. The doorbell transformer may need to be replaced.

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