Troubleshoot connectivity issues with your smart thermostat

Experiencing issues with your smart thermostat? Before you start troubleshooting, make sure you verify the following:

If you validated the above and the issues persist, read below for more information on how to troubleshoot connectivity issues with your smart thermostat.

: Ensure that the thermostat has power. Since it's a wired device, check the circuit breaker to ensure power is reaching the thermostat.

: Make sure the Wi-Fi network is working and that the thermostat is connected to the correct network. Check the Wi-Fi signal strength at the thermostat’s location with another device such as your smartphone.

: Restart the thermostat by switching the electrical breaker off and back on. This can help reset any temporary glitches.

: Restart your Wi-Fi gateway/router to refresh the connection. Sometimes, router issues can cause connectivity problems.

: In the thermostat settings, try reconnecting to the Wi-Fi network. Enter the correct Wi-Fi password if prompted.

: Ensure that the Wi-Fi network is set to the thermostat’s preferred settings.

: If the thermostat is far from the router, you may need to relocate or reposition the router, to improve Wi-Fi signal strength.

: If the issue persists, reach out to the thermostat manufacturer's customer support for further assistance. They may provide specific troubleshooting steps or recommend a replacement if the thermostat is faulty.

First, verify you are using the correct Wi-Fi password.

Smart thermostat work best with the following network configurations:

If you have a dual-band network where 2.4GHz and 5GHz are combined:

The thermostat failed to connect to the local Wi-Fi network due to an incorrect password. Verify you have the correct password. You can verify your password by “forgetting” the Wi-Fi connection on your mobile device, then reconnecting and re-entering your password.

We recommend following the instructions provided on the manufacturer support site for detailed troubleshooting steps.

When your thermostat is connected to Wi-Fi, it will automatically receive firmware updates. These updates may include new features and security upgrades. Keep your thermostat connected to Wi-Fi to ensure it stays up-to-date.

The Resideo Schedule needs to be disabled to gain full functionality on the SmartHome+ app. To disable the schedule:

Yes, you can still manually adjust the temperature at the thermostat. However, some features of the app will not function without a Wi-Fi connection. The thermostat will automatically reconnect to Wi-Fi once the network is restored.