Score the ultimate goal with our Internet and TV bundle from $115 per monthBundle Optik TV and PureFibre internet. Enjoy Netflix, Hayu, Prime Video and live TV from only $115 per month.
Get Netflix, Disney+ and Amazon Prime from just $23 per month with Stream+Easily transfer over your current streaming subscriptions to Stream+ and save 15%.
Monitor your home from anywhere with TELUS HomeView for $18/mo.Get live video feeds, alerts and a $100 device discount on any TELUS smart camera with HomeView for just $18/mo. on a 3-year term
Online exclusive: Our Ultimate plan is now $18/mo.For a limited time, save on Ultimate protection for your personal and financial data. Help keep your information safe with this exclusive online offer.
Help prevent identity theft starting at $12/mo.Protect your private information wherever you go with TELUS Online Security, powered by Norton™. Get a plan today to help keep your online activities private and your devices safe.
Get healthcare from homeTELUS Health MyCare™ lets you see a doctor*, mental health counsellor or dietitian from your phone, where and when it’s convenient for you.
I need to modify my HVAC system on my Smart Thermostat
If necessary, the HVAC system type (Normal or Heat Pump) can be physically set on the Smart Thermostat.
Put your Smart Thermostat in off mode
Press and hold
Up
for 5 seconds until the display shows a version number
Press and hold
Up
again for 5 seconds until the display shows your HVAC setup
Press
Up
or
Down
to select either P2A2 for heat pump configuration or C2H2 for normal configuration
Press
Mode
to confirm your selection
The heating or cooling does not turn on
To prevent any damage to the compressor, the Smart Thermostat inserts a delay when cycling the compressor. Follow these steps below to troubleshoot if you think the system should be on when it’s not.
Change the set point to be 2 degrees beyond the set point
Wait 5 minutes to see if the system turns on
If the system does not turn on after 5 minutes, contact a local HVAC professional
My heat pump is not working properly
If the heat pump is cooling when it should be heating or vice versa, follow these tips here:
Be sure you have the thermostat configured with the correct wire
Try switching the O/B configuration setting through the web portal
Contact a local HVAC professional for further help with this issue