Troubleshooting for your Smart Thermostat

Experiencing issues with your Smart Thermostat? Before you start troubleshooting, make sure you verify the following:

If you validated the above and the issues persist, read below for more information on how to troubleshoot your device.

If your device is disconnected from your Control Panel, follow these instructions to

re-add the Smart Thermostat

to your system. You may need to remove the Smart Thermostat from your system first. Learn how to

remove an automation device

from your system.

If necessary, the HVAC system type (Normal or Heat Pump) can be physically set on the Smart Thermostat.

To prevent any damage to the compressor, the Smart Thermostat inserts a delay when cycling the compressor. Follow these steps below to troubleshoot if you think the system should be on when it’s not.

If the heat pump is cooling when it should be heating or vice versa, follow these tips here: