Troubleshoot connectivity issues with smart plugs

Experiencing issues with your smart plug(s)? Before you start troubleshooting, make sure you verify the following:

If you validated the above and the issues persist, read below for more information on how to troubleshoot connectivity issues with your smart plug.

Turn off the smart plug by disconnecting it from the outlet, wait for a few seconds, and then insert it back into the outlet. This simple reset can often resolve connectivity issues.

Ensure that the smart plug is receiving power. Check the outlet, power strip, or extension cord it is connected to.

Make sure the Wi-Fi network is working and that the smart plug is connected to the correct network. Check the Wi-Fi signal strength at the smart plug’s location with another device such as your smartphone.

Restart your Wi-Fi gateway/router to refresh the connection. Sometimes, router issues can cause connectivity problems.

In the manufacturer’s smart plug app, attempt to reconnect the plug to the Wi-Fi network. Enter the correct Wi-Fi password if required.

Ensure that the Wi-Fi network is set to the smart plug’s

preferred settings

.

IEEE 802.11b/g/n, Bluetooth (for setup only) 2.4GHz Wi-Fi, Bluetooth (for setup only)

If the smart plug is far from the router, you may need to relocate it closer to improve Wi-Fi signal strength and stability.

Check for firmware updates for the smart plug within the

manufacturer’s app

. Updating the firmware can address compatibility issues and enhance performance.

To restore a Kasa smart plug to its factory default settings and re-enable the setup mode, please press and hold the power button for 10 seconds.

If the issue persists, contact the smart plug manufacturer's customer support for further assistance. They can provide specific troubleshooting guidance or recommend a replacement if needed.

Follow these

manufacturer-provided instructions

.

The manufacturer has not created a video specifically for KP125M. However, there is a

video for KP125

(not currently compatible with SmartHome+ app), which can serve as a general guide.