Troubleshoot Pik TV Wi-Fi connection issues

Guide to fix issues with Wi-Fi

If a warning message appears notifying you that your connection may not be optimal please try the following:

  • Select the Home button on your remote to open the Android TV home screen.
  • Scroll down to Settings
  • Select OK
  • Under the device select Wi-Fi signal strength

If you see either of the following two screens, move your Pik media box closer to your Internet gateway or connect with an Ethernet cable.

  • Move your media box closer to your Internet gateway and press Refresh

  • If your wifi connection signals are not strong enough connect using an Ethernet cable

  • Connect using an Ethernet cable

Troubleshooting your Wi-Fi connection

There are many reasons why your wireless Internet may be not be working. To successfully troubleshoot your Wi-Fi issues, please visit our Wi-Fi troubleshooting support pages.

If all the above steps do not resolve your issue, consider connecting your Pik TV box by Ethernet cable.

Upgrade to Wi-Fi Plus

If you continue to experience wireless trouble, it might be that you are not receiving sufficient signal strength coverage in that area of your home. TELUS offers Wi-Fi Plus as an option to extend the Wi-Fi range to get internet access.

Visit Wifi Plus Explained for further information.

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